Captain Electric

Rating: 4.9 out of 5

Captain Electric reviews (411)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Mar 2013

    Emergency Electrical

    Captain Electric dispatched an electrician for my emergency within 4 hours; they called ahead when he was expected to arrive. The electrician was upfront about the pricing, diagnosed the issue quickly, and did the repair. Overall I was satisfied with the work done and would recommend using them in the future.

    Answer from pro:

    Thank you David. We are happy that you were satisfied with the service we provided. No one likes emergencies of an electrical nature. They can be a dangerous threat to life and property. No one really likes surprises either, when it comes to payment for services. Being upfront about our service call, and what to expect, and providing a call ahead, are all part of the service we provide. Thank you for choosing Captain Electric.

    Reply created 8 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Mar 2013

    Light Dimmer Switch Hot to the touch & not working correctly

    The response to my request for a service call was very quick. Explanation for the cause of the problem was very clear and easy to understand. The price for repairs was very fair & reasonable. Mr Enrico Moriconi, who was my electrician, was very courteous, honest and knowledgeable. I would recommend Captain Electric to anyone!

    Answer from pro:

    Thank you Alfred. We appreciate your comments. Only some people call Enrico "Mr" - that was nice of you :) Explaining a problem and the corrective measure is something we like to do for all of our clients. We encourage them to ask questions, and are always willing to explain the work that we are doing. We look forward to being of service next time you need an electrician at your home. Thank you for choosing Captain Electric, it was a pleasure serving you.

    Reply created 8 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Mar 2013

    Potlights Not working- transformers required

    I was very impressed that when I phoned I got to speak to a real person rather than leave a message and wait for a return call to arrange an appointment. Enrico and Brian were very professional and took the time to explain their licensing, insurance and the repairs required. When doing the repairs they worked neatly and there was no mess to clean up after they were done.

    Answer from pro:

    Rod - thank you for posting this review. We are glad that we were able to answer your call live. (We attempt to answer all calls live, but this is not always possible). When you need us again, we will be happy to help. Thank you for choosing Captain Electric as your service provider.

    Reply created 8 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Mar 2013

    Electrical problem with loss of power in the home.

    I am very satisfied with the service I received from Captain Electric. Enrico arrived quickly after I called in to the office. He explained every step of the procedure after determining that the problem was outside. He contacted the utility company and waited while they did their repairs. I will certainly call Captain Electric again if we have need of an electrician in the future.

    Answer from pro:

    Daunta, thank you posting this review. We were happy to be of service and determine the cause of the problem. With electrical problems on the supply to the home, this is the responsibility of the Local Supply Authority (power company), who were able to make the repair in a timely manner, once it was confirmed with them that it was their problem. We look forward to serving you once again, whenever you need our help. Thank you for choosing Captain Electric.

    Reply created 20 Mar 2013
  • Review from Bhamini Chiekrie
    Rating: 5 out of 5
    Review left on 22 Feb 2013

    Repairs to Kitchen Outlet & switches.

    As usual Captain Electric Saved the Day! This is my second time using Captain Electric and I am completely satisfied with the delivery of service coupled with the technical knowledge. Thanks for providing me with peace of mind!

    Answer from pro:

    Thank you Bhamini for posting your review on Homestars. We are always happy to share our knowledge with our clients, helping them make informed decisions. When you need our services again we will be happy to help.

    Reply created 20 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Feb 2013

    New Pool Table Light, plugs, television cable run

    We recently inherited a pool table from my in-laws which meant reorganizing our entire rec room in the basement. This also meant that the TV was going to be in part of our finished basement that did not have a cable outlet. I called a couple of different places looking for someone who would run the cable with minimal damage to our finished basement. Captain Electric did a wonderful job and you wouldn't even know that the cable wasn't alway there. They also installed a brand new light (which we had purchased) to hang over the pool table, once again with little damage to our finished basement. I would highly recommend this company to anyone looking for an electrician. They arrived right on schedule, completed the work and within an hour the ESA inspector was here and agreed that it was a wonderful job and all within code.

    Answer from pro:

    Glen, we were pleased to be of service. We appreciate the comments about minimal or no damage to finished surfaces. We try our best to avoid making unnecessary holes when "fishing" in new lines and cables. This can take a little more time, but saves you the headache of major refinishing and repainting. Thank you for the post and for choosing Captain Electric. We look forward to seeing you again, next time.

    Reply created 20 Feb 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Feb 2013

    Electrical Panel Upgarde and Sauna Therostat Repair

    The men are friendly, respectful, knowledgable and on time. We were very pleased with their work and how they respect your home, everything was left so neat and tidy. We feel much safer now that the work has been done by a great company.

    Answer from pro:

    Thank you Claire, for taking the time to write this review, we appreciate the comments. We look forward to being of service when you need us next. Thank you for choosing Captain Electric.

    Reply created 20 Feb 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jan 2013

    Finding source of our electrical problems

    Wow! From the moment we contacted Captain Electric until the service job was done, we were happy. Very pleasant and informed receptionist, who promptly called me when she said she would. Prompt service. Enrico was very knowledgeable and helpful. He explained and showed us the problems before he fixed them and thoroughly checked our home for other problems. Patiently answered our questions and listened to our concerns and made suggestions. Feel like our house is safe again and all because of Enrico.

    Answer from pro:

    Thank you Linda. We are glad to hear that you had an enjoyable experience. Most people do not have an electrician in their home very often, so a safety check of the electrical system is a good idea when a professional is there. We are also glad to hear that you now have some peace of mind knowing that your house is electrically safer. We look forward to serving you again when you need us.

    Reply created 1 Feb 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jan 2013

    Replace fixtures, switch, misc advice

    I only wish that all contractors were as knowledgeable, reliable, clear, up front about what to expect and friendly as Captain Electric. In addition to the basic work performed, they answered several of my other electrical questions and helped me make the best decisions for my situation. Very professional and personable.

    Answer from pro:

    Sharon, thank you for this review. We appreciate your comments. Nobody likes surprises when it comes to paying for services. It is in the best interest of the client to be clear and upfront about what to expect from a service call, what is covered and what is not included. We are happy to have been able to help you, and look forward to being of service again when you need us. Thank you for choosing Captain Electric.

    Reply created 29 Jan 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jan 2013

    plug in kitchen not working & installing dimmers

    The person that owned our house before us was a bit of a "do it yourselfer" and he was incompetent to put it mildly. I'm not sure what he did to our plugs in the kitchen but they never worked properly. I called C.E. and they sent Enrico. He sat down with my wife and I and explained all the details of the work he was going to do. He gave us a quote on fixing the issue and installing the dimmers. All the work was done in a timely manner and professionally. I feel confident in their work and will call C.E. again.

    Answer from pro:

    Thank you for posting this review Sean. We believe it is always best to fully explain the details of the work that needs to be done, and any options that there may be. This way the client can make an informed decision to proceed with the work. We are happy to have been of service, and look forward to seeing you again when you need electrical service for your home.

    Reply created 29 Jan 2013
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