Drain Com reviews (873)

We have a basement drain that was overflowing, and suspected that it was the sewer line that was backed up. We contacted Draincom based on the reccomendation from Homestars. They were able to come at our next available date two days later. Alex was an hour late, but was friendly and professional while here. He cleared out the issue, but at our request ran a camera down the drain (extra $160). He showed that we had clay pipes, and roots going through them - common issue for older Toronto homes. He showed the actual footage and pointed out the issues, which was nice. He gave us a quote on the spot for $6,800, minus a $1,200 rebate, and offered to get to work next week. He also said that they would cover all the permit work. We are still debating whether we are going to go through with the pipe replacement right away (which will involve digging) but we were happy enough with Draincom that we will probably hire them for the work if we do.

We brought in Toni and his crew from Drain Com. Excellent service and install. Although we ran in to a few complications Toni was such a pleasure to deal with. His attention to detail and patience, additional work , knowledge, communication and overall professionalism has certainly won us over as loyal clients. Can't say enough about his communication throughout the project. Very responsive to all our questions day and night and he took the time to educate us. Crew was on time and clean. Serghie, the foreman (hope I spelled your name correctly) was amazing. Such attention to detail and work ethic. He too shared his knowledge and took his time with all tasks to make sure the work was done correctly. His communication and thoughtful assessments eased our minds during the project (btw, your English is perfect!). Santina at head office was soo patient with us and made every effort to also share her knowledge and clarify any questions we had. With such a stressful project, Toni, Serghei, Santina and the crew made the experience very easy to understand which certainly eased our minds. Highly recommend! Thanks Gus and Ana

I had a leak in basement a few weeks ago and Vlad came over to check our basement in Oakville within a day. The problem was fixed. We were happy with his attitude and professional work. We would have no hesitation in recommending Vlad or recommending this company. Thank you Lakshmi

I am so pleased to finally have a “go to” company for plumbing services! Many other companies which I have used in the past, have left me disappointed with their questionable expertise and their outrageous pricing. Santina was outstanding in quickly resolving an initial issue. She was very efficient, so friendly to deal with and displayed excellent follow up to ensure that all went well. Valentin came to my house very quickly, examined the problem in my powder room and was able to provide an accurate diagnosis, where others prior to him, had not. Val is very personable, knowledgeable and works quickly and efficiently. From now on, I will, with great confidence, use Valentin for any future problems I have. I would gladly recommend DraincCom to anyone who needs an excellent plumbing company!

They did foundation repair on two cracks in foundation. Excellent work. Came on time. Did the work as promised. Would recommend to anyone having issues with water around foundation in home.

This was our second time hiring Drain.com with excellent service each time (Aug. ‘16 & Apr. ‘17). Valentin was punctual, professional, friendly, so easy to deal with and very efficient in his use of time. In the first visit for a free estimate, he took the time to explain stuff I wasn’t aware of – very important info. relating to the Kitec pipes in our condo (built in 2004). Other plumbers (w/ cheaper estimates) didn’t even bother to inform me about it. On the day of the appointment, he called ahead to confirm details for buzzer code, parking, etc. In just two hours, he removed and installed 2 new, Moen Genta faucets w/ pull-up drains and installed 4 new, shut-off valves (the old ones didn’t have any) in WRs plus replaced a kit. sink P-trap. At all times, he kept the work areas clean while following our request for order of work to minimize any inconvenience due to water shut-off. We highly recommend him (and Drain.com) for his work esp. wrt condos, safety for women and being mindful of owner’s items/ space. Santina (office) is so professional and easy to deal with for appointments and payment. Overall, this company provides great workmanship and excellent customer service. So, it’s a no-brainer for us to hire him for any future needs. Only suggestion to help: Please add a secure payment portal on your site for credit cards or accept Paypal.

Valentyn knowledgeable technician from DrainCom that came to my residence. He had my pump problem diagnosed within 5 minutes. His repair of the issue was completed quickly and expertly. Appointment Times: Valentyn was at our front door at the time and day scheduled. In addition, Val called when he was about half hour away to confirm with me his arrival time. Cost of Service: Their fees for service are extremely reasonable. Rating and Recommendation: 10 out of 10 STARS! Any Plumbing or waterproofing issues that I have in the future will only be handled by Drain Com.

Had sewage backing up in my basement foor drain and had called DrainCom to have a look. After a couple of false starts with some equipment issues, Vlad came in and fixed the problem. I want to thank him for his hard work especially since it was a Sunday. He did an excellent job and was able to recommend a little preventive maintenance. I want to thank them for their excellent customer service. Would definitely recommend their services.

Sump pump was active this spring; new homeowner and not sure whether to be concerned about it. Called Draincom and they sent Tony, who was able to (a) confirm pump was working properly, and (b) make some recommendations to help improve its performance. Arrived on time and was professional and easy to understand.

Vlad came to our house as arranged ( company was easy to contact) ,he assessed the water leaking cause in our basement: he was very knowledgeable and professional in his free evaluation and suggestions before attempting waterproofing job, I will not hesitate to contract him if we need to waterproof the basement.