Drain Com

Rating: 5 out of 5

Drain Com reviews (876)

  • Review from Paul Williams
    Rating: 5 out of 5
    Review left on 18 Apr 2017

    Plugged basement drain

    Had sewage backing up in my basement foor drain and had called DrainCom to have a look. After a couple of false starts with some equipment issues, Vlad came in and fixed the problem. I want to thank him for his hard work especially since it was a Sunday. He did an excellent job and was able to recommend a little preventive maintenance. I want to thank them for their excellent customer service. Would definitely recommend their services.

    Answer from pro:

    Thank You for your review Paul!!!

    Reply created 30 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Apr 2017

    Overactive sump pum

    Sump pump was active this spring; new homeowner and not sure whether to be concerned about it. Called Draincom and they sent Tony, who was able to (a) confirm pump was working properly, and (b) make some recommendations to help improve its performance. Arrived on time and was professional and easy to understand.

    Answer from pro:

    Thank You!!!

    Reply created 30 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Apr 2017

    Basement waterproofing estimate

    Vlad came to our house as arranged ( company was easy to contact) ,he assessed the water leaking cause in our basement: he was very knowledgeable and professional in his free evaluation and suggestions before attempting waterproofing job, I will not hesitate to contract him if we need to waterproof the basement.

    Answer from pro:

    Thank You Cristina!!!

    Reply created 30 Dec 2018
  • Review from Mike Murray
    Rating: 5 out of 5
    Review left on 12 Apr 2017

    Kitchen faucet replacement

    This is the 3rd time I've used Draincom and again they didn't disappoint. Valentyn arrived on time and as scheduled. He was pleasant, professional and completed the work quickly and cleanly. I'm also impressed that service was rendered within 24hrs of my call. It is very nice to find a construction company that is so well organized. This small repair job was money well spent!

    Answer from pro:

    Thank You for your opinion!!!

    Reply created 30 Dec 2018
  • Review from Gail
    Rating: 5 out of 5
    Review left on 9 Apr 2017

    Installing fixtures, waterproofing diagnosis.

    Valentyn showed up right on time and was very accommodating. The price was much better than the other company I had talked to as well. He was very honest and knew his stuff. Finished job fast and cleaned after himself Thanks DrainCom!!!

    Answer from pro:

    Thank You for your review!!!

    Reply created 30 Dec 2018
  • Review from J HUSAIN
    Rating: 5 out of 5
    Review left on 3 Apr 2017

    Blocked Kitchen Drain

    The kitchen drain was blocked. I contacted the company on Sunday and they responded right away to set up an appointment. I called them Monday morning to get a price quote and agreed to a 3pm appointment. Alex, the tech came over. He was very knowledgeable about how drains work and the impact of gravity on water flows. He quickly figured out the problem, used his snake effectively to clear the blockage. Alex was very pleasant to talk to and ask questions, which excellent customer service. Even though I was invoiced at the top end of the range of the cost quote, I had no problem in making the payment as it was a job well done.

    Answer from pro:

    Thank You for your opinion!!!

    Reply created 29 Dec 2018
  • Review from Wilson
    Rating: 5 out of 5
    Review left on 2 Apr 2017

    Backed up drain in basement

    I had a drain backup in my basement and had called another company also found here on Homestars who tried to rip me off, saying it would cost $2,000. After kicking that guy out of my house, I called Draincom and they were able to have Toni over within the hour. He inspected the problem carefully, explained the situation and offered a much more cost effective and comprehensive solution. He did not push me into a decision, instead I was educated on the problem and was able to make up my own mind. The work was done quickly and there was no mess left behind. Tips on future maintenance were also given. Overall it was a very positive experience and I would definitely recommend Toni and Draincom to anyone.

    Answer from pro:

    Thank You for taking time and share your experience with fellow homeowners! We really appreciate! And thank You fir choosing Draincom!

    Reply created 3 Jul 2018
  • Review from David
    Rating: 5 out of 5
    Review left on 27 Mar 2017

    Plumbing

    Valentyn was the 3rd plumber I have hired for the same problem. He suggested replacing the valve(which was nearly new) as others had been unsuccessful in making it work. I now have a functioning 2nd bathroom. He was very patient and pleasant and I will use him again for other projects. Thanks

    Answer from pro:

    Thank You , David. We are glad to hear that Valentyn was of help to you and resolved your difficult plumbing issue. Please, call us anytime you are having a plumbing, drain or waterproofing issue. We thank you for your patronage.

    Reply created 28 Mar 2017
  • Review from Customer of Drain Com
    Rating: 5 out of 5
    Review left on 24 Mar 2017

    Sewer backup

    City sewer line was blocked due to roots, causing waste water to back up in my basement. Toni helped me navigate through the diagnosis and dealings with the city (which were a lot more difficult than it should have been). He was extremely helpful in that he answered all my questions and took the time to thoroughly explain the cause and the solution. I have already recommended Toni and Draincom to my neighbours and wouldn't hesitate to use them again.

    Answer from pro:

    Thank you, We appreciate your kind words! We are glad to hear that Toni was of assistance and that you would highly recommend us. Thank you for taking the time to write the review, and thank you for choosing DrainCom!

    Reply created 28 Mar 2017
  • Review from Customer of Drain Com
    Rating: 5 out of 5
    Review left on 20 Mar 2017

    Blocked Kitchen Sink

    I had a blocked kitchen sink and was able to get same day service. Borys was extremely professional and explained each step of what he needed to do and was quick to rectify the problem. I would definitely pass a recommendation to family and friends.

    Answer from pro:

    Thank you so much for your kind words! I will make sure Borys hears about your review! Thank you for referring us to your friends and family!

    Reply created 28 Mar 2017
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