Drain Com

Rating: 5 out of 5

Drain Com reviews (874)

  • Review from Customer of Drain Com
    Rating: 5 out of 5
    Review left on 28 Nov 2016

    Replaced Sump Pump

    Valentyn Borysevych came and replaced our sump pump. He was on time, well-informed and efficient. He explained what was going on and took time to answer all my questions. Very pleased with him and his services!

    Answer from pro:

    Thank you so much for your kind words! I will make sure Valentyn hears your review! It was a pleasure doing business with you as well!

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Nov 2016

    Plugged kitchen sink

    Alex from DrainCom came by the same day that I called and was great. He fixed the plugged kitchen drain quickly and was cool with my large dog wandering around checking him out. Thanks Alex.

    Answer from pro:

    Thank you! At DrainCom we aim to please! we are happy to hear that you are satisfied and we wish you all the best!

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Nov 2016

    Replacement Bathroom faucet and shut off valves installed

    Very pleased with the services of Draincom. Valentyn arrived on time and performed the requested work professionally. He did have to return for a minor leak issue, but did so the same day and all was fixed to my satisfaction. I would certainly use Draincom again if needed and recommend them to others.

    Answer from pro:

    Thank you Sandra! We appreciate the kind words. I will make sure Valentyn hears your compliments.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Nov 2016

    Sewage Issue

    We discovered a sewage backflow into 2 drains of our basement in our brand new house! We called DrainCom that morning and they sent Tony out to help us by that afternoon. He was able to diagnose the issue within a half hour. As it involved the City pipes, Tony provided us with a report with which to contact the City to have it fixed. His diagnosis was confirmed and dealt with within the day. I found Tony and the Draincom rep we dealt with to be very helpful, professional and reassuring during a distressing and potentially complicated drainage issue. We would definitely contact this company again.

    Answer from pro:

    Thank you Danielle! We're glad to hear Tony was able to assist with your drainage problem. He is very experienced and very knowledgeable and we are happy to have him as part of the DrainCom team.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Nov 2016

    Drainage issue with kitchen sink

    Alex came by and assesssd the problem, snaked the drain twice and made sure the sink ran smoothly after. Cleaned up well after he was done and was very friendly. I'd recommend going with draincom and ask for alex if possible

    Answer from pro:

    Thank you! I am glad to hear Alex was able to be of service. We here at DrainCom strive to treat every home we visit as our own.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Nov 2016

    Ask for Vlad!

    I had previously had DrainCom come in to scope my downspouts, as I believed they were clogged with debris and contributing to a water issue I was having in the basement. Vlad came out, scoped them, and was very friendly and accommodating during the whole process, giving lots of suggestions for the water issue in the basement, and a quote for waterproofing and weeping tile inspection. When I found a leaking drain fitting in my basement, I called Vlad directly. He said he was nearby and was at my door 10 minutes later. He did a free scope of the drain right there to calm my worries that there was a bigger issue backing up the drain, and he's sending a plumber over to fix the fitting. I'm very happy with the level of service that Vlad provided.

    Answer from pro:

    Hi Chris, we thank you for taking the time to share your positive experience with Vlad and DrainCom Inc. We are very pleased to hear that Vlad was able to assist you and that you received excellent customer service. We thank you for your business.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Nov 2016

    basement waterproofing

    Because they did such a good job replacing our water connection to the city pipe at the property line I decided to use them for the leaky basement wall down the driveway. Carl made an estimate but once the trench was excavated it was obvious that the rear wall had to be done as well. No argument once I saw its condition. The crew, especially Petro, were organized and tidy. The rear wall was cramped under a deck but they managed to restrict all the backfill to avoid damaging plants. Very professional.

    Answer from pro:

    Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Oct 2016

    Plumbing reno

    Very fast and reliable service. Our technician was polite and thorough. He answered all of our questions and did a fantastic job with our renovations. I would definitely recommend this company

    Answer from pro:

    Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Oct 2016

    Great plumbing work by Valentyn B.

    The main water shut-off in my basement needed to be replaced, along with some other plumbing works in my house. After searching and viewing reviews on homestar, I decided to go with Draincom. This is so far the best experience I have had for services in and around my house. Santina the customer service is very nice and responsive, free estimate was arranged in a timely manner. Valentyn B the plumber who came to give me the estimate is very honest and professional. The work was arranged a week later, Val showed up right on time, replaced the main shut-off and installed a pressure reducing valve along with some other works. There was some minor issue with a valve, but Val came back early next morning and fixed everything. I'm extremely satisfied with the work done by Val and I'm so happy that I made a good choice with Draincom. thank you Val for the great work! Will definitely use Draincom for my future plumbing works, and recommend the company to my friends. P.S. I forgot to mention that Val also found a minor leak in one of the old water connectors and replaced it for free! I didn't even notice it but it could cause a disaster in the future, thanks again Val! Henry Update on May 3rd. I have to update the review and lower the rating. So there has been a small dripping developed on one of the valves replaced six months ago. And I called Val today asking if he could come to fix it. Val asked me to schedule a service call and pay for it by blaming the defective part (the valve) or poor maintenance although it says clearly one year warranty on the receipt. I rejected it and will look for someone else instead. Second update on May 4th, Val called me last night and arranged to come to fix the issue this morning. He arrived on time and replaced the valve and tested to make sure no more dripping. I will take back my previous update and revert back to the original rating. Thank you Val and also thanks to home star to provide this wonderful site to find good services and also let me update my comments.

    Answer from pro:

    Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Oct 2016

    Installing toilets and adjusting slope of pipe in kitchen sink

    Alex did an excellent job in installing two toilets and fixing one of the pipes in my kitchen sink. He's has a good sense of humor and he is very patient. He took his time to make sure I was satisfied wjth all the work that was done in my house Alex is my "right hand man" when it comes to plumbing. Keep up the good work.

    Answer from pro:

    Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.

    Reply created 31 Jan 2017
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