Drain Com

Rating: 5 out of 5

Drain Com reviews (875)

  • Review from Gary
    Rating: 5 out of 5
    Review left on 29 Mar 2016

    Install shower kit, shut off valves, roman tub kit

    I contacted Draincom to install a new shower kit, shut off valves in my vanity, a roman tub kit in my bath and too replace 2 leaking shut off valves under my kitchen sink. Alec and his partner arrived at 2:30 p.m. and worked non stop until 10:30 to get the job done. They only stopped when it was discovered that a valve for the tap that I had ordered for the roman tub from the U.S. was missing. I had to reorder the piece and Alec promised to return and install it when I received it. I just wanted to comment on how professional these fellows are. Alec took the time to explain to me exactly what he was doing, and set to work to get it done. They had to work under very difficult circumstances to install the shower kit without damaging any tile. Access was gained from the sheet rock on the opposite side of the shower, and the tile they had to remove from around the roman tub to gain access to the pipes to install the new faucet and taps was done very professionally. They cleaned up after themselves, and even wore covers over their boots. I am happy I found Draincom and would recommend them to friends and family. Alec keep up the good work. You are a credit to your profession and this company. i will call you when the replacement part arrives. Again thank you and I am sorry we kept you so late in the evening and away from your family.

    Answer from pro:

    Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.

    Reply created 31 Jan 2017
  • Review from Customer of Drain Com
    Rating: 5 out of 5
    Review left on 28 Mar 2016

    Leaky Toilet

    I had one leaky toilet last week, called DainCom, they responded right away and send a very experienced specialist (Valentyn) the next morning! Valentyn fixed my old toilet in less than 1 hour and explained in details how the problem happened. I've told my family and friends about their good service.

    Answer from pro:

    Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Mar 2016

    Plumbing in the whole house

    Toni came over to my project house for a quote and was able to provide an accurate estimate within an hour. There was a lot to do: changing all water supplies, cutting stack, and changing the drain. Toni went above and beyond the initial work requested without charging any extra money. I would definitely recommend his professionalism, and customer service.

    Answer from pro:

    Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Mar 2016

    basement drainage problem

    We had a problem with our sump pumps running almost continuously and Anatoliy came and quickly diagnosed the problem and fixed it and provided additional helpful information about possible solutions to noise in our pipes. Very professional and generous!! We will use this service again.

    Answer from pro:

    Thank you Ross! We always appreciate feedback from our customers. We are glad to hear that you were pleased with the quality of work Anatoliy provided you. Thank you for choosing DrainCom, we appreciate your business!

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Mar 2016

    Drain service

    Draincom was really professional with his drain service. Draincom sent Alex over. Alex was professional. He arrived on time and he was friendly and knowledgeable. He checked over everything in details and answered all my questions patiently. The charge was very reasonable. I will recommend draincom for plumbing/drain services! They are knowledgeable, professional and fair with their price!

    Answer from pro:

    Thank you! We always appreciate feedback from our customers. We are glad to hear that you were pleased with the quality of work Alex provided you. Thank you for choosing DrainCom, we appreciate your business!

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Mar 2016

    Leaking toilet and Shower faucet issue

    Alex from DrainCom, came to our house and fixed a leaking toilet as well as a shower faucet that apparently had been originally installed with a wrong direction flow. Alex, was patient and explained the issue as well as the solution. He was courteous while keeping focused to solve the problem. I would use DrainCom and Alex again if I have any future plumbing issues.

    Answer from pro:

    Thank you Joseph! We always appreciate feedback from our customers. We are glad to hear that you were pleased with the quality of work Alex provided you. Thank you for choosing DrainCom, we appreciate your business!

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Mar 2016

    Basement drain

    I called around a half a dozen plumbing/drain companies for estimates. From the very beginning, I was so impressed with DrainCom's employees. They were so professional. They did their best to help me save money, rather than trying to sell me products and services I didn't need. I felt like I could totally trust them. In the end, Borys did most of the work. We had a very complicated basement drain issue, and he ended up spending around 15 hours working on the problem on three separate occasions. The first time he came, he still much longer than he had anticipated, which meant that he ended up leaving late on a Friday evening. He was always really patient and good humoured about things, and extremely competent. I would have no hesitation in recommending this company, and will call them again for all my future plumbing needs.

    Answer from pro:

    Thank you Andy! We always appreciate feedback from our customers. We are glad to hear that you were pleased with the quality of work Borys provided you. Thank you for choosing DrainCom, we appreciate your business!

    Reply created 31 Jan 2017
  • Review from Customer of Drain Com
    Rating: 5 out of 5
    Review left on 16 Mar 2016

    fixed hot water line

    Hot water was always sluggish to kitchen. Boris came and figured out the plumbing and found a tap in the ceiling in the basement that was not fully turned on by contractors. When he loosened it water was restored.

    Answer from pro:

    Thank you! We always appreciate feedback from our customers. We are glad to hear that you were pleased with the quality of work Borys provided you. Thank you for choosing DrainCom, we appreciate your business!

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Mar 2016

    Main floor leak

    We called DrainCom after we noticed a leak in our main floor ceiling in the morning. Alex came by that same afternoon to assess the situation. The leak turned out to be coming from an issue in our roof. Alex was not able to fix the issue, but he was able to tell us where the water was coming from. He was very professional and took the time to figure out where the water was coming from. I would highly recommend Alex and the team at DrainCom.

    Answer from pro:

    Thank you Neha! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Mar 2016

    Quick, efficient, and great value.

    There was a putrid sewage-like smell that was coming from our upstairs bathroom, but nowhere else in the home. I called a few other companies on Homestars, but DrainCom was the only one able to send a technician the same afternoon when I was also available. Alex was awesome and punctual! He listened to all the symptoms and listed out the most probably causes, and noted the ones that are least invasive. Turns out, the culprit was a faulty seal that connects the toilet to the drain pipe. The seal was cracked and allowed some exhaust air to come out into the bathroom. Alex was finished in under 30 minutes... emptying the toilet bowl, removing it, changing the bowl ring, and reinstalling the toilet... all while keeping the bathroom tidy and clean. While repairing, he informed me about how a cracked bowl ring can occur and the mostly likely reasons for some failing sooner than others. Knowledge bonus! Thank you Alex!

    Answer from pro:

    Thank you Chris! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.

    Reply created 31 Jan 2017
Get in touch