We place a call today to Drain com., we had toilet issues. We were told the technician would arrive between 12:00- 1:00, and that was the case. The technician, Toni was Excellent, he told us up front what he would do & the price we would pay. Once he determined the problem, he was extremely professional. He wanted to find why the problem existed, so he scoped the stack and found the problem. Turns out we need some additional work done, we were grateful for his diligence. One problem was a misaligned pipe under the footing of the wall. On the exterior where the pipe connects to the city, he found water in the pipe, which causes the water to slow down.
He suggested to fix this problem, and install a Backwater Flow Valve. That's not bad for a house that's a 100 years old, he told me to put my plunger away. DrainCom looks after all the details, getting the permit, arranging inspection's, and providing document's for rebate. Will let you know when the rest of the work is completed, in about 10 days, weather permitting.
The work has now been completed 3 days from the initial visit. The permit was obtained by Drain Com, and all the necessary paper work was dropped off by Toni our contact at Drain Com. The job was done, mess was cleaned up the service was EXCELLENT. Santina at Drain Com office was extremely helpful, if we need to contact Toni, all we had to do was call, Santina made the connection promptly. Thank you all at Drain Com, we appreciate how easy you made it for us.
Thank you so much, for your Excellent Service Toni.
Kind regards,
Ron & Sheila
