Drain Com reviews (873)

This was a pleasant experience; from the estimator/salesman to the workmanship from two very professional gentlemen (Alex and Andrew) who carried out their work in a timely, efficient and safe manner.

Thank you Draincom.This is an extremely profrssional company.Karl end Slave were the best-explaining everything thoroughly the project.Some issues arose with the water line upgrade due to problems on the city side, but Slave put me at ease and solved the problem quickly and seemlessly.Not only are they good at hte work, butthey are exceotional problem solvers. What a relief than was!The city upgraded their side of the water line after Draincom completed hteir work.We knew that would mean another trip from Draincom a couple of weeks after the initial works was done.True to their word, I gave them a days notice and Carl was here.You don't get that king of service everywhere!The crew exceptional drain replacement specialist. Not only are they extremely competent at drain replacement & water line upgrades, but they clened up better than I've ever seen before. What a tbeat! This company was referred to me by one of my neighbours. No wonder! I've already referred Draincom to a friend of mine! Thanks for ever

We have hired draincom twice. Once to rapair our clay pipes and once to waterproof our basement. They did a fantastic job! Slava the supervisor was on time, professional, and very accomodating. They went above and beyond what they needed to do to make us happy and make sure we were comfortable. We would use them again in a heartbeat. They were also very affordable.

For years my basement suffered from dampness and increased humidity, thankfully a quick check from Draincom revealed a crack in the foundation which was easily rectified. Now that my basement is well sealed and waterproof I won't have to deal with the many critters taking refuge in my basement!

Draincom lowered the basement in our downtown Victorian this spring. The job came in on time and on budget. The crew was hard working and very nice. They cleaned up after themselves every day and kept us up to date on all the progress. Carl was our project manager and was always available. He checked in with us regularly and solved problems as they arose (and always do in a 100 year old house!) with little to no disruption to the progress of the job. It was a major reno that we had been dreading but it went very smoothly and we now enjoy a warm, dry comfortable basement.

Vasel was the one who guided us through in order to obtain the best results to waterproof our home. He took the time to carefully explain and provide feedback as to what was best for our home. He returned our calls immediately and made sure that when his team was working at our home that he would follow through and pass by to make certain that everything was going as planned. Excellent job Vasel and thank you for your hard work at all times.

They stand by their work. 6 Months ago they dug and seal my foundation real well but a month ago we had rain that went on for 24 hours and there was a minor leak. Call them and they came back with in 24 hours and re dug and resealed everything. Great Service from them

may I take this opportunity and express my satistaction for excellent work that the DainCom carried at our premise.They did excellent work, professional, very clean and through. We will recomment this company for any related work, without any hesitation. Rating 5+. JGK

Our townhouse is only 7 1/2 years old and unfortunately NOT covered by the Ontario NEW home warranty, referred to as 'Tarion'...which only warranties up to 7 years. After a very heavy and concentrated rain storm in early October 2011, water penetrated through 2 foundation cracks and several 're-bar' locations which were improperly filled by the original builder, 7+ years ago. I procured several quotes on this major repair, some doing the job from the inside and some doing the job from the outside...as the basement area is fully finished...doing the repair from the inside was not an option...besides the cost to do this from the inside would have been double. After checking with the Better Business Bureau and asking DrainCom for customer references etc (we followed up on all the references provided, and these references supported our 'feeling' that DrainCom represented the most viable, responsive,& cost effective quotation) Within the week of our flooded basement area, we decided to proceed with DrainCom...confirmed the quoted price with the Office (Lisa), set up a start date for the following Tuesday. As it turned out, received a phone call, Sunday afternoon, asking IF the contractors could start on Monday...WOW !! Of course, the sooner the better... Three individuals, 2 workers and their supervisor, appeared ON TIME as specified, and commenced work IMMEDIATELY....2 crew dug a trench 3 feet wide, 8 feet deep and 20 feet long in one 8 hour day, by HAND ! I might add that the soil here in Markham is heavy (wet) CLAY, and a back breaking job ! When asked how long this job would take...ANSWER: 2 days at the most and to their word it was fully completed by 4:30pm on Tuesday...that's checking the weeping tile condition, re-chiselling out the 2 foundation cracks and filling in with injection concrete, tarring the entire surface and putting on a new waterproof membrane, and of course re-filling the trench with the original clay soil and replacing the topsoil, so I could re-plant my shrubs and hostas etc. The area was throughly CLEAN-UP satisfactory, no Mess etc. As this trenched area will settle, some soil still to go back into this area has been left intentionally for a month or two down the road, for their return visit to 'top-up' any sunken-settled areas. I've worked in the Hospitality Industry in senior management roles for 30+ years and of course are exposed to many on-going maintenance and repair issues....I must say, in all honesty, that my experience in getting this particular troublesome and worrisome job done was a very pleasant and satisfying experience...my BIG KUDOS to Draincom and in particular, the worker 'Vitalii' (Steve) and his crew member. I have no hesitation in RECOMMENDING this company with regards to any 'wet basement' repairs !! From beginning to end, JOB accomplished in 2 days...and a dry basement !! YAHOO !!!

Carl from DrainCom who handled the job was very professional and courtius, It was a very complex job due to a large tree in the way of the new supply route and when there was any issues Carl would meet me on site to talk to me. Top rate highly recomend! P.S His crew, great guys.