Drain Com reviews (876)

may I take this opportunity and express my satistaction for excellent work that the DainCom carried at our premise.They did excellent work, professional, very clean and through. We will recomment this company for any related work, without any hesitation. Rating 5+. JGK

Our townhouse is only 7 1/2 years old and unfortunately NOT covered by the Ontario NEW home warranty, referred to as 'Tarion'...which only warranties up to 7 years. After a very heavy and concentrated rain storm in early October 2011, water penetrated through 2 foundation cracks and several 're-bar' locations which were improperly filled by the original builder, 7+ years ago. I procured several quotes on this major repair, some doing the job from the inside and some doing the job from the outside...as the basement area is fully finished...doing the repair from the inside was not an option...besides the cost to do this from the inside would have been double. After checking with the Better Business Bureau and asking DrainCom for customer references etc (we followed up on all the references provided, and these references supported our 'feeling' that DrainCom represented the most viable, responsive,& cost effective quotation) Within the week of our flooded basement area, we decided to proceed with DrainCom...confirmed the quoted price with the Office (Lisa), set up a start date for the following Tuesday. As it turned out, received a phone call, Sunday afternoon, asking IF the contractors could start on Monday...WOW !! Of course, the sooner the better... Three individuals, 2 workers and their supervisor, appeared ON TIME as specified, and commenced work IMMEDIATELY....2 crew dug a trench 3 feet wide, 8 feet deep and 20 feet long in one 8 hour day, by HAND ! I might add that the soil here in Markham is heavy (wet) CLAY, and a back breaking job ! When asked how long this job would take...ANSWER: 2 days at the most and to their word it was fully completed by 4:30pm on Tuesday...that's checking the weeping tile condition, re-chiselling out the 2 foundation cracks and filling in with injection concrete, tarring the entire surface and putting on a new waterproof membrane, and of course re-filling the trench with the original clay soil and replacing the topsoil, so I could re-plant my shrubs and hostas etc. The area was throughly CLEAN-UP satisfactory, no Mess etc. As this trenched area will settle, some soil still to go back into this area has been left intentionally for a month or two down the road, for their return visit to 'top-up' any sunken-settled areas. I've worked in the Hospitality Industry in senior management roles for 30+ years and of course are exposed to many on-going maintenance and repair issues....I must say, in all honesty, that my experience in getting this particular troublesome and worrisome job done was a very pleasant and satisfying experience...my BIG KUDOS to Draincom and in particular, the worker 'Vitalii' (Steve) and his crew member. I have no hesitation in RECOMMENDING this company with regards to any 'wet basement' repairs !! From beginning to end, JOB accomplished in 2 days...and a dry basement !! YAHOO !!!

Carl from DrainCom who handled the job was very professional and courtius, It was a very complex job due to a large tree in the way of the new supply route and when there was any issues Carl would meet me on site to talk to me. Top rate highly recomend! P.S His crew, great guys.

the company is extremely professional and courteous. we were very happy with their service. they quoted us 3 days to finish the foundation waterproofing and completed it in 1 day! we asked them to come back to chk a water leak in our basement -it was a simple pipe sealing and they did it for free. overall very satisified. highly reccomended.

Drain Replacement – Waterproofing – Plumbing My problem started with some leaking issues in the basement in several areas and then my basement flooded after the last rainfall. I called Draincom in an emergency panic and the secretary was quick to help me and get someone out to have a look at no cost to me. The technician arrived at my house shortly after and camera inspected my drain only to find that my drain was clogged with massive roots which he showed me on his monitor. He explained to me that I needed to replace my clay pipe inside the house as it was damaged, he was able to get some guys there right away to start digging to replace the pipe. After speaking with my husband we decided to replace the entire pipe from the house to the street to stop all further problems that could occur.  Since the technician was already at the house we had him look at some of other problems we were having with the leaks through the wall, he provided me an estimate and we decided since we already had them there and the technician was very knowledgeable about the type of work we needed we got the basement waterproofed as well. The men at this company are very clean, neat, respectful and all around good people! The job was done properly and we are extremely happy. Their plumber came in and replaced our kitchen faucet (with one I supplied) and even gave us a discount because we had done so much work with Draincom. This company is one of the best companies I have ever had to deal with. I will always use them and I will always recommend them. My husband and I are absolutely happy!!!!!

A plumber from DrainCom came by and replaced my faucet. I’m very pleased with his work, price was good and he was very polite. I will call again for future work.

The contractor was patient and friendly. The work being done was explained to me in layman's term and I was able to view the work while it was being done. Overall, I feel very happy with the work done and I recommend this company to anyone needing plumbing services.

Had home depot install a toilet. It turns out that their contractor didn`t install it properly. The seal was not aligned properly and the waste was not all going down the proper tube. The worker totally corrected the problem at a fair price.

We had a several leaks in our basement. Close friend gave us Draincom's number. First the response was quick. Technician came the same day, gave us a proper quote (written). He was polite and knowledgeable. The price was reasonable. And we proceed with the work. The crew arrived the next day. They promised to complete the job in 5-6 days. And they finish as promised. We would highly recommend this company. Thank you Draincom

Ordered a plumber from Draincom for non-emergency work. He performed a number of minor jobs. When he gave me the bill, he had inflated the time spent on the job by half an hour (I noted the times myself), and when i caught him, he just shrugged it off but didn't reduce the amount. He then charged me $180 for parts...but didn't provide me with a receipt, even though part of the time on the job was driving to the store to get them. the parts were very minor and I have trouble imagining they cost more than $50.00. I have complained to the company, and am awaiting some response. I have had lots of otherwise positive dealings with Draincom, so we are hoping for a good outcome. in fairness, he arrived on time, was polite and did a good job. Just gouged us at the end.