Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2012

    Fixing of leaking kitchen sink

    When Michael came in, he told me exactly what I needed to do which was to completely get in a new kitchen counter. 2 other plumbers had told me the same thing. However, unlike the other plumbers, he did offer a temporary solution that cost 307 dollars. The solution did not work and I wasn't charged for it! I was very shocked and happy about that. I was only charged for service call, which he first asked if it was fair to me. He also promised to work me through what counter to get if I'm not sure, at no extra cost. These guys are the real deal.

    Answer from pro:

    Hi Tobi in Oakville - Thank you for your very kind review. We want our customers to be with us longterm therefore we do not do business with "one hit wonder" servcie calls. We feel that being fair and caring is extremely important. Thank you for acknowledging our efforts - From the TEAM @ Water Works Plumbing and Drains Inc.

    Reply created 17 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2012

    Kitchen Drain Repair

    Very good service that started right from the initial email and phone contact. \was able to get an appointment promptly and confirmation the morning of. Once the technician arrived he was very courteous and made sure everything was fixed and tested. Overall I would not hesitate to recommend WaterWorks and will use their services again when necessary.

    Answer from pro:

    Hi Nasser In Mississauga - Great customer service is the "back bone" of our company. We know that plumbing issues are never welcome and therefore we make it our business to get in, complete the job quickly and cleanly and let you get back to your routine. Thank you for your review - From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 17 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2012

    Assessment of Drainage Issues

    WaterWorks did exactly what they said they'd do. I was given the headsup phone call that I requested, the technician arrived right on time, and for a very small fee did a complete review of all the problem areas. I'd thought there was a drain problem, which is never cheap or pleasant, but Michael was able to demonstrate that our problems were much simpler than that. I'm taking the time to write this because this company has earned their positive reviews, end of story.

    Answer from pro:

    Hi Mark in Toronto - Thank you for taking the time to write because we appreciate how valuable your time is. That is why we always keep in touch with our customers and give them a head's up before we dispatch the Technician. We are dedicated to helping you find the best and most cost effective way to resolve your plumbing issues. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 17 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 May 2012

    Water leaking from inside wall in garage when tap in garage turned on in spring.

    I found the company by checking Homestars website. From the first contact to the final follow up call from the office after the completion of the work the service was proffessional. Mike and Matt arrived on time as promised. Their arrival was proceeded by a phone call from the office as promised. The work was completed quickly and efficiently. The cost was explained prior to the start of the work. I would not hesitate to call this company in future.

    Answer from pro:

    Hi John in Stouffville - Thank you for taking the time to write a review of our services. We try our very best to be on time as we value your time. It was out pleasure to be able to assist you. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 15 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 May 2012

    cleaning drain

    Michael not only showed up on time but cleaned my drain perfectly. He also explained what to do so not to have simular problems in the future. Hes not just after making a quick buck, but to educate his customers too. He will always be my plumber of choice!

    Answer from pro:

    Hi Portia - We really love to share our wealth of information with our customers and help them to avoid big plumbing problems and costly repairs. Check out our website and LIKE us on FaceBook in order to receive more great hints to keep your home in tip-top shape. All the best from the Team @ Water Works Plumbing and Drains Inc.

    Reply created 4 Jul 2012
  • Review from AV
    Rating: 5 out of 5
    Review left on 7 May 2012

    Toilet repair

    Fast service, flexible service window (didn't make us wait around all day, or even for many hours). Friendly, knowledgeable service. They will be my new go-to people for plumbing issues!

    Answer from pro:

    Hi AV in the Beaches - That is really nice to hear. When we get a review like yours, we know that we are doing our jobs well. We look forward to being your "go to" plumber should you need us in the future. From the Team @ Water Works Plumbing & Drains.

    Reply created 25 May 2012
  • Review from Parish B
    Rating: 5 out of 5
    Review left on 1 May 2012

    Quote for Leak and Hot Water Pressure

    Called Water Works based on excellent Homestars reviews. Was given a diagnostic charge of $49.50 + HST, which I thought I was not advised to prior. Company reversed fee and I have a great deal of respect for their honesty accordingly.

    Answer from pro:

    Hi Benny in Oakville - What a pleasant surprise! We did not expect to receive a review from you. To quote one of our Team Members, "Pencils come with erasers for a reason". We were happy to correct our error and thank you for your comments. We do work very hard to earn respect and an honest reputation. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 7 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 May 2012

    Replacing Main Water Valve

    I had a leaky main water valve. Called up WaterWorks. Lisa on the phone was great. She's very helpful and cheerful. Michael came in and looked at the problem and found a bigger problem. He found that the pipe connecting to the main valve was expanded perhaps due to a frozen pipe in the past. I was standing there and watching him fixing the problem. The problem I had is very rare and Mike took the time and patience to find a solution. He went all his way out to do so. At the end, it's repaired. He saved me from the way more expensive job to open up the ground and fix the expanded pipe. Really appreciate his cheerful attitude along the way and his tremendous effort in finding the solution. I wish I could give them 11 stars. For those curious, the case will be on their website or facebook. High recommending this company to anyone who does not want to take a chance for their plumbing problem.

    Answer from pro:

    Hello to Johnny in Markham - We are so very happy and grateful for your wonderful review! We know that plumbing problems can be stressfull and unpleasant but when you call Water Works you are getting staff that is dedicated to help you see a positive experience and resolution. Thank you from the Team @ Water Works Plumbing and Drains Inc.

    Reply created 3 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Apr 2012

    Faucet installation

    I needed a replacement for a leaking outdoor faucet and an indoor shut off. Waterworks showed uo on time gave me an accurate quote, and completed the work very well. I was very pleased that they called twice when they were going to be a bit late. Very considerate.

    Answer from pro:

    Hi Bill H in North York - We value your time as much as our own. In the plumbing business, delays can happen as sometimes what seems like a small job can reveal itself as a bigger problem. When we encounter such a situation, we always keep in touch with the following customers on our schedules so that they can budget their time accordingly. We appreciate you and your business. Thank you from the Team @ Water Works Plumbing and Drains Inc.

    Reply created 3 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Apr 2012

    Replacement of Bathroom Faucet

    Excellent customer service. The receptionist was very professional. She even called to advise me that Michael would be coming a little early. Michael did a great job and was very polite and courteous. This is a very good company and I will definitely be using this company again.

    Answer from pro:

    Hi Connie in York - Thank you for taking the time to review us. We aim to put our best foot forward from the very frist time our customers call us and we feel honoured that you will use our company again. Thnak for the Team @ Water Works Plumbing and Drains Inc.

    Reply created 3 May 2012
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