Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jan 2012

    fix blocked steam shower, add whole home filter and water softener

    Michael and Josh came quickly, showed me the problem and recommended options to resolve a problem. The work was done well, with care taken about the look and space used. I was very pleased and will recommend them.

    Answer from pro:

    Hi Donna in Toronto - thank you for your review, it was a pleasure working for you and your home and we are happy to have been able to be of assistance to you. We always make sure that our workmanship and commitment to doing a great job is always met each and every time without missing a beat!!! thanks again from all of us here at Water Works Plumbing And Drains Inc

    Reply created 6 Feb 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jan 2012

    Unclogging basement drain

    As a new homeowner, and a single female, my knowledge of plumbing-related problems is quite limited. I had what I suspected was a clogged drain in the basement, and called up WaterWorks. They gave me a window of a two hours the following evening, as my schedule is quite busy. I didn't have to wait at all - they were right on schedule. Michael was incredibly helpful with explaining the problem to me - older houses have smaller pipes which have a tendency to get clogged. He explained my options to me, in layman's terms so that I understood - and got right down to what needed to be done. I had a fixed drain within the hour! Both service AND customer service was so much more than I had anticipated with my first plumbing experience in my new house! WaterWorks also has this annual fee, sort of like a costco membership, whereby all work performed is at a discounted rate - and seeing as I have a laundry list of repairs - I will definitely be taking advantage of this! Thanks so much - you guys were awesome.

    Answer from pro:

    Hi Christina in North York - thank you for your fantastic review, we are thrilled that you are happy with our services. We always make sure that you have all of your options so that you can make the right choices for you and your home, nice to see that you have a membership with us and will continue to give you the best customer service out there thanks again from all of us here at Water Works Plumbing and Drains Inc

    Reply created 6 Feb 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jan 2012

    Showerleak

    We called Waterworks after our shower began to leak and they sent over Josh in a couple days. He turned a pretty unpleasant situation into much less of a headache with his quick work and great customer service! We'll definitely be calling Waterworks and Josh again for our plumbing needs. Thanks!

    Answer from pro:

    Hi Natacha in Toronto - Thank you for your fantastic review, we are happy to have made your plumbing issues a little easier to deal with that originally anticipated. We always make sure that we have solutions for you and all of your options are available to you so that you can make the right choice for your plumbing.Thanks again from all of us here at Water Works Plumbing and Drains Inc

    Reply created 6 Feb 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jan 2012

    Snake Drain

    The service was done very well. Craig was the technician who did the work and he is very professional. He explained what needed to be done and also the other products they offered. I went with his recommendation of snaking the drain pipes and I was very happy with the work. It was also done efficiently. Thank you Craig!

    Answer from pro:

    Hi rmac001 - thank you for your great review, it was a pleasure working for you and we are happy to have been of assistance to you and your home. We strive to ensure that you are aware of all of your options and recommendations. Thanks again from all of us here at Water Works Plumbing and Drains Inc

    Reply created 6 Feb 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jan 2012

    Leak in Main Pipe

    We had a hard time trying to figure out why the main pipe in our home (leads from the upper floor to the basement) was leaking every time we would flush the toilet or use the shower upstairs. We had booked an appointment as soon as possible (same day) and Michael actually came right away from another appointment which was sooner than expected as we needed to work done ASAP (couldn't use any of the facilities upstairs without having the basement flood). He came and was really nice and had discussed the different options to finding the leak, but after all the discussions he actually asked what a mark on the wall was and we figured out that the main pipe was punctured in the living room from a previous wall-mount which was recently removed. Given that he found the source of the leak he didn't have to charge us for a full search fee. He was done very quickly (sooner than our initially booked appointment). We are in the process of buying a new home and will definitely be calling him back for additional projects in the future.

    Answer from pro:

    Hi Kim in Markham - thank you for your great review, we are happy to have been able to accommodate you with an earlier appointment than originally scheduled. We are ecstatic that you are happy with our great service and will be referring us to your friends and family. Once again thank you from all of us here at Water Works Plumbing and Drains Inc

    Reply created 6 Feb 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jan 2012

    waterproofing

    Much appreciated to Waterworks for coming out to do the waterproofing at our home in the winter on short notice. And it was fairly quick and painless without too much disruption.

    Answer from pro:

    Hi Sri in Toronto - thank you very much for your review it is greatly appreciated. We know that "when a job has to be done a job just has to be done" whatever the waether is. We are happy to have been of assistance to you in a time of need. Thanks again from all of us at The Water Works Plumbing and Drains Inc

    Reply created 27 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jan 2012

    I was Impressed by the service provided!(Sump pump adjustments)

    This was my first time calling Waterworks and while I have used another plumbing company in the past,I will call Waterworks next time. Craig explained the options for my sump pump and made adjustments. Craig was professional and the pricing was fair.

    Answer from pro:

    Hi JK in Toronto - thank you very much for the review it is greatly appreciated. We strive to make sure that each and every customer of ours are happy with our level of customer service that we provide. We make sure that you have all the options available to you so that you can make the right choice for your plumbing system in your home. Once again thank you from all of us here at Water Works Plumbing and Drains Inc

    Reply created 19 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jan 2012

    Shower faucet had no hot water

    Our shower had no hot water so we called one of the best service providers in Toronto.Craig came out to our home and quickly and efficiently diagnosed the issues with both our showers.He fixed the Moen shower with new parts that he had on hand.That solved our no hot water trouble.He recomended a certain supply company for our Grohe faucet which I was easily able to fix myself.Thanks from Kevin in Midtown Toronto

    Answer from pro:

    Hi Kevin in Toronto - thank you very much for the review, we are happy that you are thrilled with our services that our company provides to each and every customer that we encounter. We strive to make sure that all of your options are given so that you can make the right decisions that are right for you and your home. Once again thank you from all of us here at Water Works Plumbing and Drains Inc

    Reply created 19 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jan 2012

    Leak from Laundry room

    We had/have a leak from our wash machine. Craig came by my home and inspected the laundry room and found that the plumbing system is in good working order, but we think that our front loader has some internal leak problem.I hope the maufacturer will be of the same caliber as Water Works!P.s.I have used Water Works before and I perfectly comfortable to recommend them. Reliable and decent. Paul in the Annex

    Answer from pro:

    Hi Paul in the Annex thank you for the great review, as always it was a pleasure to serve you and your homes plumbing system. We are always looking out for what the best interest of our clients are each and every time. We really appreciate the fact that you are recommending our services to your friends and family. Thanks again from all of us here at Water Works Plumbing and Drains Inc

    Reply created 19 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jan 2012

    Various toilet and sink repairs

    Craig was professional,courteous and a good company to have on your team.The price was little higher than I expected but overall good for value for the dollar.They show up when they say and they gave me all of the costs and options before they got to work which I think is great!Craig explained everyting in detail and even wrote everything out in detail.Thanks,Donald

    Answer from pro:

    Hi Donald at the foot of Yonge St - thank you for your great review, we always give an Upfront cost and discuss all of your options with you before we commence any work in your home. Based on your approval we are prepared to do the work while we are there at your original appointment time. Happy to have been of assistance to you. Thanks again Water Works Plumbing and Drains Inc

    Reply created 6 Feb 2012
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