Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2255)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jan 2012

    Leak detection

    I selected WaterWorks from the many good reviews on Homestars to check if I had a leak in my house or if my water meter was faulty. I was extremely happy with their customer service (very rare nowadays) - they really stand by their promises - and Craig (who was sent to my house) was wonderful. Very thorough, professional, polite and intelligent. He checked every sink and toilet and found two small leaks. Not only did he do what was asked, he also tightened loose faucets and cleaned out a slow moving drain. I would highly recommend WaterWorks and will definitely use them every time I have a plumbing need.

    Answer from pro:

    Hi Marjorie thank you very much for your kind words and review, we are happy to have been able to solve your plumbing issue and that you are happy with our services that we provided to you. We always provide top notch customer service and will continue for years to come we also appreciate the recommendations to all of your friends and family. Thank you from all of us here at Water Works Plumbing and Drains Inc

    Reply created 19 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2012

    Backed up office sink

    We had an issue with out kitchen sink in our office, a flood the night before, called waterworks and they came to the rescue. The service tech who showed up was Craig, he was dressed in professional uniform and very polite. He was very well educated and explained everything to me in terms I could understand. He went above and beyond as far as service, he helped me and educated me on what the problem was and helped us prove to the landlord that we were not liable for the blockage. I learnt alot from him as far as preventative meaures to protect ourselves in the future. I would highly recommend waterworks for their services..Thanks CRAIG and waterworks...

    Answer from pro:

    Hi Julie T in Toronto - thank you for the great review it is always a pleasure to make sure that each and every one of our customers are provided with options and solutions for their plumbing system in their home (or business) we continue to provide the level of customer service that you deserve from a service provider. Once again thank you from all of us here at Water Works Plumbing and Drains Inc

    Reply created 19 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2012

    No hot water mystery

    We use WaterWorks for my home and business.Michael is great.We had a problem at our buillding.We were not getting any hot water to the 2nd floor.He found an underground leak(Don't ask me how)So he proposed to run a new bypass hot water line to upstairs.Problem solved! Marty S.in Toronto

    Answer from pro:

    Hi Marty S in Toronto - thank you for the great review, it was a pleasure serving you and your home once again. We are happy to have been able to solve your mystery no hot water issue in a efficient manner. We continue to provide the same exceptional service as always. Thanks again form all of us here at Water Works Plumbing and Drains Inc

    Reply created 19 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2012

    Washer dryer installation with new valves,and sink valves

    Dear Michael, thank you for the excellent work you provided.I wanted to mention that you showed up on time,were neat,quiet,and a pleasure to have in my home.I called your company because you helped us out before (9 or so years ago). I will definitely use your company again and I will recommend you.I would like to say that anyone who hires you will be very pleased with the results.Thank you Michael and Water Works,AW Toronto

    Answer from pro:

    Hi AW in Toronto - thank you so much for your review it is always appreciated. We are thrilled that you will be referring us to all of your friends and family so that they can enjoy the benefits of a great services provider as well. Once again thank you for choosing Water Works Plumbing and Drains Inc

    Reply created 19 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jan 2012

    Toliet Service - Fixing mechanism and seals for 2 toilets

    I had 2 tolets that were very loose and were overflowing in the tank. I researched companies online and this was my first plumber that I ever used. For my first experience I found the service by Josh to be fantastic. The end result was tolets that will last a long time with updated mechanism's and fixed seals. We can use them again with comfort. Josh was great and clean. Service was well done and the quality of workmanship seemed high. I felt the price was a bit high, but overall I was satisfied with the work completed. I would use them again.

    Answer from pro:

    Hi Konstantinos, Thank you for the great review, it was a pleasure to work for you and your home. We are happy that your experience with us was a great one and that you will continue to use our services in the future. Once again thank you for choosing Water Works Plumbing and Drains Inc to be your plumbing company of choice

    Reply created 19 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jan 2012

    Plumbing

    Issue with drainage in bathroom sink. Was advised by the company that Josh was on his way (very nice lady). Josh was excellent, warm, friendly and polite. He took a peek, knew immediately what the issue was and in less than an hour he replaced parts, cleaned the pipes and made it as good as new. He did not leave a mess to clean, personable and most of all NO PLUMBER'S BUTT ;) just kidding. I would recommend this company for their diligence, work ethic, knowledge and friendly and personable employees. Now if only I could write this review for Rogers Cable and a handful of other companies......

    Answer from pro:

    Hi Robert in Toronto - Thank you for your review and kind words, we are pleased that you are happy with our services and that you had a great experience with our company. We always provide the most exceptional service to each and every customer that we serve, with always the customers best interest at hand. Thanks again for choosing Water Works Plumbing and Drains Inc

    Reply created 19 Jan 2012
  • Review from Ray
    Rating: 5 out of 5
    Review left on 4 Jan 2012

    Leaking Kitchen Drain

    We had a badly leaking kitchen sink drain and called WaterWorks based upon the good reviews on Homestars. I must say that I was very impressed at the great work. It was done in a timely manner and on the spot. Josh, the service Technician was very professional, courteous and even cleaned after the work was done. He provided a few options on how to solve the problem and did not apply any pressure at to which way to go. He simply provided his professional recommendations. Great work Josh. I would highly recommend WaterWorks.

    Answer from pro:

    Hi Ray in Leaside, thank you for the great review, it is great to know that our team strikes again!!! (another happy customer) It was a pleasure working for you and we are thrilled that you are happy with our level of customer service. We strive to make each and every customer happy with our services that we provide. Once again thank you for using Water Works Plumbing and Drains Inc

    Reply created 19 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jan 2012

    Installing a dishwasher

    I got the appointment very soon, the next day after my phone call. Craig, the technician came on time. We got the price, we accepted. Craig did a very clean work, I did not have to clean anything after.

    Answer from pro:

    Hi Mike in Ajax, thank you for your review it is greatly appreciated, we are happy that you are now added to the list of happy customers. All of our work is done to our clients expectation and always provide you with all of your options so that you can make the correct choices. Thanks again for using Water Works Plumbing and Drains Inc

    Reply created 19 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Dec 2011

    Toilet repair

    I contacted Water Works to help diagnose a leaky toilet issue. Craig came to my house, was very helpful, explained everything that he was doing and testing and went through a few solution scenarios. The price that was quoted was exact and the work was done quickly. I would defintely recommend and use again, should issues arise.

    Answer from pro:

    Hi Leigh in Toronto - thank you for your great review - it was a pleasure working for you today, we are ecstatic that you are happy with our services (another happy customer) and will continue to render great service as always. we always ensure that our customers have all of their options so that you are able to make the right choice that works best for you. we are always here if you need us. Thanks again from The Water Works Plumbing and Drain Inc Team!!!! Happy Holidays

    Reply created 22 Dec 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Dec 2011

    Running toilet

    I had a running toilet and it required a new part. Josh came to my home on time and he was extremely honest and professional. (Very well-organized also) I was very impressed with Josh and WaterWorks Service and would definately call them again if needed!

    Answer from pro:

    Hi Carla in Etobicoke - thank you for your review it is greatly appreciated, we are happy to have been of assistance to you and your family with your plumbing system. We are always here if you need us thanks again for your review. From all of us here at Water Works Plumbing and Drains Inc. Happy Holidays

    Reply created 22 Dec 2011
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