Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Oct 2010

    drain and faucet

    Hi everybody, I discovered a problem with my bathroom sink and called promptly. Jean said she'd have an answer about service within 10 minutes. I got a call-back within ten minutes(that's really good). The gentleman (Mike) actually showed up earlier than I was told (that's really good). Mike is Very Professional. He offered a quick assessment of problem. He had all materials on hand (so no waiting, that's great!)Fantastic service! I am very pleased with everything that happened this evening! Usually plumbers are given a bad rap....not tonight! Not with Waterworks. Thank you Mike, Jean and Waterworks! Bill Bistak

    Answer from pro:

    Hi Bill at Overlea Blvd; Thank you for your kind words and great review. We were very pleased to read your review. Please keep Water Works in mind as your plumbing and drain service provider. Thank you from all of us at Water Works Plumbing and Drain

    Reply created 25 Oct 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Oct 2010

    Extremely blocked kitchen drain

    Dear Everyone at Waterworks, Thank you very much for saving the day. You guys were great and came in on the holiday Monday. My kitchen drain was blocked up and Michael gave me a firm, upfront quote which was very reasonable. Even though there was a lot more work involved, he never increased his quote and remained calm all the way through the call. Clearly, these guys are very professional and have integrity. I would highly recommend and use them again. Thank you very much from BK and Family.

    Answer from pro:

    Hi BK and Family; Thank you very much for thinking of us. It was a pleasure working for you. Please keep us in mind for any future work that you may have. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 25 Oct 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Oct 2010

    Dishwasher removal and installation

    What sets Waterworks apart for me is the customer service. After my initial call, they follow up to confirm details and give me a 2-hour service window. They were right on time with the service call, the plumber was friendly and they were in and out quickly. I'll be using them again if we have any issues with other appliances or pipes.

    Answer from pro:

    Hi Mike; Thank you for your kind works and letting the Homestar readers know about the service we provide. We will be pleased to assist you with any future plumbing or drain issues that you may have. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 18 Oct 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Oct 2010

    All plumbing services

    We've been customers of WaterWorks Canada since 1999 (before the name changed), and have always been more than satisfied with the expertise and helpfulness of the staff. Installations, repairs, warranty replacements, or emergency calls: they've all been handled promptly, courteously, and at reasonable cost. We particularly recommend the free annual inspections available under the Platinum Protection Plan, which we signed up for from the start: over the years it's added up to very substantial savings. (The figure shown above--Homestars insists on having a number--is our approximate savings on the most recent call.) Keep up the good work, Michael!

    Answer from pro:

    Hi Peter and Leslie, Thank you for your continued loyalty all these years. We look forward to the future, always being ready to serve your needs. This is probably one of the best reviews that I have ever read and is very much appreciated. Thank you from all of us at Waterworks Plumbing and Drain.

    Reply created 13 Oct 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Oct 2010

    blocked drain

    Jean in the office returned my call very promptly and confirmed same day service. A window of 12-3 was given with a promise of 45 minute call so I wouldn't have to wait at home all day. Jean called as promised and Michael arrived before noon. Put on his booties and immediately got to work after he advised me of the price for work to be done. Problem was rectified in short time and I was extremely pleased with the level of professional service. I will not hesitate to use or recommend Waterworks again.

    Answer from pro:

    Hi Karen in the King; Thank you for your kind words and letting everyone on Homestars know the quality of service that they can expect. We look forward to being your plumbing and drain service provider of choice. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 13 Oct 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Oct 2010

    Leaking water pipe for washroom basin

    Jean and George were both very friendly and you could tell they genuinely wanted to help with my problem before, during and after the house visit. So for customer service, I would definitely rank these guys very high. Quality of work and ability/willingness to answer my questions were all great. The sole reason for the 9 though is that their prices definitely are on the high side. Having done a leaky pipe repair in my furnace room a year earlier from Direct Energy, I know the Water Works price was almost double for what was pretty comparable amount of work. The desire to please the customer was much greater with WaterWorks, that's for sure, but is that worth the far greater price? You decide.

    Answer from pro:

    Hi Ali; Thank you very much for your input.I am not so sure that the work that we did was the same as Direct Energy. But,if you were to shop and compare the cost of the job that we did you would find that our prices are very much in line with everyone else's and sometimes even lower. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 18 Oct 2010
  • Review from AT
    Rating: 5 out of 5
    Review left on 6 Oct 2010

    toilet rebuild - nosy everything

    Michael and Eli came in to repair a scary toilet situation that was thumping and humming through my entire condo and I'm so thankful. It was such a relief and they were a pleasure to deal with. In and out in an hour I'm so glad we called them. We'd refer them to anyone and certainly call again. Thanks Water Works!!

    Answer from pro:

    Hi Clean Eating; Thank you for your review. We appreciate you allowing us into your home to fix your scary toilet problem.Thank you in advance for any referrals that you do on our behalf. Thanks from all of us at Waterworks Plumbing and Drain

    Reply created 7 Oct 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Oct 2010

    Leaky pipe repair

    We had a leak in our basement ceiling and Michael was able to quickly determine the source, explain the necessary repairs and provide a written quote. Both Michael and George were very polite and they left the area very clean. I would definitely use them again.

    Answer from pro:

    Hi Chris in York; Thank you for the review and informing the Homestars readers the kind of service that we provide. Thank you for keeping us in mind as your plumbing and drain service provider for any future jobs. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 7 Oct 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Oct 2010

    Water Line for Fridge

    The services were very quick and efficient and the gentleman were very pleasant and friendly. I would give a 11 for work but it only goes to 10. The fridge line was needed due to the purchase of a new fridge that needed the line hooked up...this is finally done and I can enjoy my nice cold drinks going forward. Thanks Val

    Answer from pro:

    Hi Val; Have a cold one on us. Thank you very much for your business and appreciate that you called us out. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 6 Oct 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Oct 2010

    remove old dishwasher and install new

    Michael was fantastic! He was polite, kind, professional and super friendly. He removed and installed the dishwasher in good time. I would definitely recommend him to others. Thank you very much waterworks!

    Answer from pro:

    Hi Sal in Bolton; It was nice meeting and working for you and your family. Please keep us in mind for any future plumbing or drain problems. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 6 Oct 2010
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