Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Dec 2012

    sump pump replacement

    We called waterworks at the end of October- just before a period of non-stop rain. Our sump pump had been malfunctioning (setting off our home alarm system). Michael came on a rainy Saturday- assessed what he needed and went to the warehouse - picked it up and replaced our old sump pump. We were extremely grateful that he went the extra mile, as the next 2 weeks the rains did not stop. THANK YOU! Incredible service- will not hesitate to recommend or have him return to service any plumbing needs.

    Answer from pro:

    Hi Mary-Anne, thank you for amazing review.I find that working for our clients feels a lot more like helping friends out.I truly value realtionship ith you and all our clients. Thank You from all of us at The Water Works Plumbing and Drain Inc. Merry Christmas And All the Best in the New Year!

    Reply created 20 Dec 2012
  • Review from Rob
    Rating: 5 out of 5
    Review left on 13 Dec 2012

    Shower faucet and toilet repair

    Michael Y was fast and friendly. He explained what he was doing each step of the way, leaving me confident that the repairs were being done right. Two thumbs up!

    Answer from pro:

    Hi Rob, Thanks for the great feedback.Im glad to be of service to you and your family.We really appreciate your business and look forward to providing you with top notch service should you ever need us in the future. Thank You from all of us at The Water Works Plumbing and Drain Inc Merry Christmas And All the Best in the New Year!

    Reply created 20 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Dec 2012

    Malfunctioning toilet and shower.

    We bought a house with a renovated master bathroom that looked like a million dollars, but after a year of problem free use was basically useless as we had a toilet that would often take 20 minutes to fill and a shower that wouldn't work unless you turned the lever all the way to 'hot', basically rendering both useless. Michael came out and immediatley fixed the toliet by replacing the fill valve control. The toilet now fills quicker and faster than when it was new. The shower was a challenge as it needed the pressure valve replaced. Unfortunately, our shower fixtures are a proprietary brand of Rona's, which means no easy to obtain parts despite having a lifetime warranty (note to others: buy Delta, Moen or American Standard). Undeterred, Michael went to Rona and convinced them to let him scanvenge a new boxed fixture for the parts he needed. Despite having the parts, the repair was still not easy as the poor quality of the fixture made replacement of parts difficult. Michael however managed to get it back together and working, saving us the much more expensive and intrusive route of having to buy a new fixture and cut into the tiled shower wall to replace the one we have. The work was done cleanly, quickly and professionally. Also, their dispatcher is super friendly and bends over backwards to accomodate you. Nothing but praise for this company.

    Answer from pro:

    Hi Jason, wow that's a beautifully written and detailed review! Thank you for taking the extra time to write that.With much gratitude, Michael Yuffa Thank You from all of us at The Water Works Plumbing and Drain Inc Merry Christmas And All the Best in the New Year!

    Reply created 20 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Dec 2012

    Plumbing

    I called them up since I was having some issues with our bathrooms. They actually came in on the same day and got it done! They were super friendly and professional.

    Answer from pro:

    Hi Jaime, concise and to the point!Thanks for sharing and we do really appreciate your business. Thank You from all of us at The Water Works Plumbing and Drain Inc Merry Christmas And All the Best in the New Year!

    Reply created 20 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Dec 2012

    non-functioning outdoor water tap shut-off

    Master Plumber Michael Y. quickly identified the problem (a upside down shut-off) and replaced it with a new one that actually works in less than an hour. He was super nice and professional, recommending we switch to bottled water due to potential high lead levels as we have two young kids (and telling us how to get this problem fixed). We are extremely satisfied with the service, and would definitely use WaterWorks Plumbing and Drains, Inc. for any future plumbing needs!

    Answer from pro:

    Hi Dan, thanks for taking the time to share your feedback.It's amazing how much shoddy work we come across in our day to day service.That keeps us pretty busy.We are very grateful to be of help. Thank You from all of us at The Water Works Plumbing and Drain Inc Merry Christmas And All the Best in the New Year!

    Reply created 20 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Dec 2012

    Toilet Replacement

    We needed to look into replacing the toilets in our church and were considering options when one began having problems so we knew we needed to either repair or replace it. WaterWorks came highly recommended both on here and through word of mouth so they were the obvious choice to call and we are very happy we did. Michael came and did the assessment and gave us our options. He was friendly and professional, everything was transparent, clear and straight forward with no hidden costs. He even went out of his way to make sure that what we only replaced what was necessary. Michael replaced the one toilet that day and made quick arrangements to do the rest at a time that fit our schedule, which for a busy church in December is not easy. The work was done quickly, efficiently and the company was a pleasure to work with. It is no surprise that they have such a great rating. We will definately recommend them to anyone needing plumbing work done. Thank you WaterWorks, we couldn't be happier!

    Answer from pro:

    Hi Brian,thanks for the fantastic review.You folks were all so nice to work with-Good energy!It was really a pleasure to work for you and your organisation. Thank You from all of us at The Water Works Plumbing and Drain Inc Merry Christmas And All the Best in the New Year!

    Reply created 21 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Dec 2012

    plumbing

    I had a leak in a faucet. Todd was on time, very consiencous, and priced the work accurately. This is the second time I am using this company and would strongly recommend them!!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Dec 2012

    Changing a Bathroom Faucet

    Wonderful service. Prompt, to this point and done very fast. I had a bathroom faucet changed in my guest bath and after trying to do it myself I gave up and called a professional. Next time I won't bother trying myself Next time I'll just call Water Works
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Dec 2012

    several plumbing issues throughout the house

    The good service began on the phone - the lady who booked the service for me was very nice and patient and gave me detailed information. Our plumber, Todd, came on a Saturday afternoon and went all over the house with me and listened attentively while I showed him the problem areas. Not only did he fix everything very well, he also took the time to verify other pipes and connections I was unsure about just to put my mind at ease (they were fine). He was very professional and friendly, and completed all the work in a few hours, on the spot - I appreciate that I didn't have to book estimate and work separately. If I ever get plumbing problems again, I will call Todd and WaterWorks, no questions asked.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Dec 2012

    Unblock basement drain

    Had basement drain overflowing. Made an appointment for 2 days later. Todd arrived and sorted the problem out. Friendly, professional and very transparent with their pricing. Quoted me upfront before performing the work. Augered out the drain line. Found lots of ingrown roots. Cleaned up after the work and provided some good advice for the future. A very satisfying experience
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