Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Dec 2012

    Fixing shower during Labour Day long weekend

    The shower head in our ensuite was dripping and after a couple of weeks of the annoying noise my husband decided to 'fix' it. Well he ended up breaking something else and was forced to turn off the main water valve on Labour Day weekend. We called 3-4 companies based on reviews on this site and WaterWorks was able to come through and send someone to our house that day!!! We would have had to wait 2-3 days with the other companies due to long weekend. They didnt even charge a surcharge for it being the long weekend!!! The plumber who came was very professional and explained what broke and how he was going to fix. The only reason, I'm rating it a 9 out of 10 is because the plumber actually took a small part from our old shower head so we can't install it anymore (it wasn't broken)...also we paid for a kit that came with multiple parts but decided not to install all parts since some were still fine (he would have had to cut a bigger piece out of our wall), well he didn't leave those parts with us. I'm assuming he forgot and was tired...and I have to admit we didn't call to ask for them back ( may regret not doing that...knock on wood!) Overall very happy with service and highly recommended.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Dec 2012

    Commercial Drain Clog

    They were here within minutes. The problem was fixed quickly and professionally.We were back up and runniing in no time. Thank you so much Michael ! Dentistry at Consilium www.DentistryAtConsilium.com 416-296-1080
  • Review from AD
    Rating: 4 out of 5
    Review left on 1 Dec 2012

    plumbing

    We called WaterWorks based on their review and we were not disappointed. Everyone I dealt with gave us great service from start to finish. Todd was able to diagnose the problem and complete the work right away on the same day. We also appreciated the follow up call. We would definitely use WaterWorks again. Thanks for great customer service! Anila, North York

    Answer from pro:

    Hi Anila,Thank you for your review. It is great to hear that Todd could help you out with your plumbing problem. We pride ourselves on our customer service and hope you call us again for your plumbing needs. Stay dry, your WaterWorks Team!

    Reply created 3 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Nov 2012

    Various plumbing

    Had a few things to install like my diswasher, washing machine, and so on. Very satisfied with the workmanship. I will be calling waterworks whenever I need other plumbing related tasks to be completed in the future.

    Answer from pro:

    Hi Sam, Your review is appreciated. Glad we could get your dishwasher and washing machine installed and looking forward to carrying on our plumbing relationship. Your WaterWorks Team!

    Reply created 3 Dec 2012
  • Review from Debra
    Rating: 5 out of 5
    Review left on 29 Nov 2012

    water leak

    Outstanding service! Michael arrived at the arranged time, blue booties and all, and methodically found the source of our leak, explaining every step along the way. The call from the office (Andrea) the following day, to see how everything went was also very much appreciated. I will continue to use Waterworks Plumbing in the future.

    Answer from pro:

    Hi Debra, We thank you for your review. It was a pleasure to have Michael come to your home and rid you of your water leak that was forming in your garage. Our follow up is part of the customer service experience. Feed back is important! Again thank you and hope you will call on us again for your plumbing needs. Stay dry, Your WaterWorks Team!

    Reply created 30 Nov 2012
  • Review from Carolyn
    Rating: 5 out of 5
    Review left on 29 Nov 2012

    water meter change

    The city was going to change my water meter and according to my reading of the instructions I had to disconnect and move the vanity in front of the meterl. I called Waterworks to do this and when Michael arrived he said there was no need to remove the vanity as there was enough room to make the dhange. He confirmed this with the City support desk. Sure enough when the city worker came he was able to change the water meter in place and I was saved all the trouble and expense of moving the vanity. I was so pleased that Michael knew what was required and didn't have to do needless work. Thank you so much WaterWorks Plumbing

    Answer from pro:

    Hi Carolyn, What great news to hear that Michael was able to save you the headache and money in moving the vanity. We are a very fair organization and are here to help our customers. Although we did not work on any of your plumbing or drains we would hope you would call as for future service. Thank you and stay dry! Your WaterWorks Team.

    Reply created 30 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Nov 2012

    backed up sewer

    A very ugly,stinky flooded basement situation. The company were very quick to respond. Michael was very professional and reassuring, and Tod went way beyond the call of duty. Excellent work.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Nov 2012

    Basement Leak - Outside Pipe

    After going into the basement and discovering water it was a bit alarming, so we called on WaterWorks. The staff was very professional and sent Todd out to help elevate the basement leak. He was able to access and fix the leak within the same visit. Our experience with WaterWorks was non stressful and appreciated having the leak fixed. We highly recommend this organization to those in need of a plumber. Thank you WaterWorks!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Nov 2012

    Drain Reroute

    Amazing customer service! We needed some pipes cut and rerouted for a kitchen remodel. Our call was serviced by Todd W. at WaterWorks. He was punctual and very patient, which helped considerably as we have no previous experience with remodelling. He answered all our questions and suggested the best way to get what we wanted. The work was done beautifully and he cleaned up after as well. We're very happy to have found a reliable company as there's tons more work to get done.

    Answer from pro:

    Hi Saira, Your review words were very nice to hear. Thank you for calling us and allowing us to fix your oping. So glad you found us reliable, helpful, and punctual. We are looking forward to helping you with your future projects. Your WaterWorks Team hopes you stay dry!

    Reply created 30 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Nov 2012

    Drain Services

    I called WaterWorks to look at a toilet that was always clogging. Todd came to look at the toilet and was very professional, courteous and knowledgeable. Instead of recommending an expensive and labor-intensive solution, Todd almost immediately identified a problem with the toilet itself. I reinstalled a new toilet the next day and the problem seems to be completely solved. WaterWorks was also very professional and helpful on the phone booking the service and also doing follow-up to ensure I was happy. Their pricing is very clear and competitive. I would definitely recommend them to family and friends.

    Answer from pro:

    Hi Mike, Your words and review are much appreciated. Todd is a very seasoned (as are all of our technicians) and was happy that he could elevate your toilet troubles. Our extensive knowledge and analytical thinking is part of our training to ensure we are giving our customers all we can. The pricing is very competitive and it is Nice to hear you confirm this. We thank you and hope you will allow us to serve your plumbing needs in the future. Stay Dry!

    Reply created 30 Nov 2012
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