Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Nov 2012

    Fixture Replacement

    I appreciated the telephone appointment confirmation and arrival notifications. The technician [Michael Yuffa] was excellent; pleasant, professional, knowledgeable. His ingenuity & creativity resolved a previously unidentified problem which could have resulted in significant costs if unaddressed. He took the time to discuss various solutions and costs before proceeding. I was extremely pleased with the services received and would not hesitate to recommend this organization.

    Answer from pro:

    Hi Sandi, We thank you for taking the time to write a review. We like to refer to Michael as the McGiver of plumbing and are so very happy to hear you were pleased with the service you received. Our team is very versed in the experience we give our clients. Have a great day and stay dry! Your WaterWorks Team

    Reply created 27 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Nov 2012

    Sewage Issue

    We were having an issue with sewer back up and decided to call on WaterWorks to help us resole the issue. Michael came, looked everything over and was able to resolve the issue within the same visit. He was very informative, professional and tidy. Having a customer service experience like that would not make me hesitateat all in the least to call on WaterWorks again for my plumbing and drain issues. Thank you!

    Answer from pro:

    Hi Audardo, it is great to hear that your issues was resolved and Michael was able to rectify everything in one visit. Thank you for thinking of us to help you out with your future plumbing and drain issues. Have a great day and stay dry! Your WaterWorks Team

    Reply created 13 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Nov 2012

    Bathroom sink drain/pipe replacement

    Had to replace drain pipe/trap because old pipe had cracked & corroded and was leaking. Called on a Sunday morning and Michael was onsite within a couple hours. He was polite and knowledgeable, kept us up to date as to how progress was going and had the job done in a reasonable amount of time, cleaning up afterwards as well. He was also able to answer our questions on some upcoming projects to aid in timelines/budgeting which will be helpful. Would not hesitate to call them again.

    Answer from pro:

    Hi James, We thank you for your review and glad Michael was able to fix your cracked/corroded pipe. our team of technicians are very informed and time sensitive. We are happy that you had a positive customer service experience, as that is very important to us and our business. We are looking forward to helping you out in the future. Thank you from your WaterWorks Team and stay dry!

    Reply created 13 Nov 2012
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 9 Nov 2012

    Drain clearing

    I called on a Sunday morning and by mid afternoon, Todd came out and fixed up by bathroom sink. It turned out to be a more difficult cleaning than either of us thought it would be. He took the extra time to make sure that the drain was completely clear and free of any obstructions. He was very friendly and helpful and even tightened the bolts on my toilet seat! Would highly recommend their services. Thanks to Todd for giving up his Sunday afternoon to clean my stinky sink.

    Answer from pro:

    Hi Barb, Thank you for your review. It makes us feel like we are on the right track with our customer service when we hear that the technicians go over and above to service the clients. We pride ourselves on being friendly, helpful and able to service at any time of the day. We are looking forward to helping you out in the future. Thank you from your WaterWorks Team and stay dry!

    Reply created 15 Nov 2012
  • Review from Tiffany Bourre
    Rating: 5 out of 5
    Review left on 9 Nov 2012

    Toilet wouldn't flush

    My toilet flush lost its 'oomph'. I called WaterWorks in the afternoon, and they were able to book me an appointment for the next morning. Michael was on time, careful in my home and provided me with several options. He was mindful that I was budget-conscious, and in the end solved the problem quickly and affordably. I also had him consult on a few other plumbing-related things I need to do - replace the shower fixtures, fix a dripping faucet and eventually replace my toilet - and he provided quotes and great advice. I would not hesitate to recommend WaterWorks. In fact, I have asked them to come back to complete all the work I've listed above.

    Answer from pro:

    Hi Tiffany, Great review! Not only do we like to hear about our customer service (which is #1) but to hear you mention the fact that we are mindful of customers budgets. We really are a very honest, trustworthy company and respectful of all facets of the business and our customer's. We are looking forward to helping you out in the future. Thank you from your WaterWorks Team and stay dry!

    Reply created 13 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Nov 2012

    Sink Clog

    The headache this clogged sink was causing prompted me to call WaterWorks. Right from the get go the service was wonderful. Todd came on sight, accessed the job at hand, explained what needed to be done and gave a exact cost. He was able to resolve the clog and set the drain free along with the headache. I would gladly have WaterWorks come back to my home and help me out with my plumbing needs again. I can not say enough about the positive customer experience I had.Thank you WaterWorks!

    Answer from pro:

    Hi Ellen, Your time to post your review is really appreciated. So glad to hear that Todd set your drain free and the water flow was restored. Our Team takes pride in the work we do and likes to treat every customer as part of our family. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 13 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Nov 2012

    Shower faucet repair

    The cartridge valve on my 30 year old shower broke late at night. I shut off all the water in the house and decided to wait until morning to call WaterWorks. At 8am I was greeted by the kind voice of Angela who listened to my issue and had called back within half an hour with the promise that she could have a plumber at my house by 7pm, but could possibly squeeze me in before noon. At noon I was delighted to have Todd W show up and explain what my options were for the fixing or replacing the valve. The valve was stuck but within an hour Todd put up a good fight and was able to unstick it and then seal it up again so I could turn the water back on in the house, which is all I really needed since I will be remodelling the bathroom in the very near future.

    Answer from pro:

    Hi Julie, First thank you very much for taking the time to compile this review. Not having your shower work is a inconvenience and we were glad to have given you such prompt customer service. Todd was happy to helped you out of your bind and get the shower up and running for you. We are looking forward to working for you again in the future. Take care and thank you from your WaterWorks Team...stay dry!

    Reply created 13 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Nov 2012

    Hot Water Tank - Water Temp. & Pressure

    Dealing with low water pressure and warm water had been challenging. So we called on Waterworks to come and service the Hot Water Tank. Todd was very professional and informative. We moved forward with the work on the spot and Todd gave us hot water and restored the pressure. Thank you Waterworks! We will be sure to use your services in the future. I also appreciated the pre and post maintenance service from WaterWorks. Everything was explained by a friendly and professional woman who also called 15min before the technician arrived and followed up to make sure the maintenance visit went well. I wish all home renovation and maintenance service would provide such a high level of service. Highly recommended.

    Answer from pro:

    Hi David, Thank you for taking the time to post a review. It is great to hear that Todd serviced your Hot Water tank and got your hot water and pressure back up and working properly. We look forward to being your plumbing and drain specialists in the future. Thank you and stay dry from your WaterWorks Team!

    Reply created 27 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Nov 2012

    Check up before selling house

    Since the recent sale of my home, I was in need of a quick check for some minor toilet and sink issues that needed to be done before closing. I have used WaterWorks about 3 or 4 times in the last year and without hesitation I called them because of their excellent speedy and reliable customer service. Michael was there the same day to make the necessary adjustments and recommendations. I also enjoy Michael's plumbing tips that he gives from his experience and expertise which I wouldn't know otherwise. It is always a pleasure to work with WaterWorks, thank you Angela and Michael for your excellent customer service. I will definitely call you when I move to my new home!

    Answer from pro:

    Hi Karen, Your review is appreciated. We were happy to have driven such a positive customer service experience for you Karen. Michael is a very seasoned plumber and prides himself in his time management, professionalism, and knowledge. Thank you for your words and we are looking forward to servicing you in the future, Stay dry from your WaterWorks Team!

    Reply created 27 Nov 2012
  • Review from Sharon Oatway
    Rating: 5 out of 5
    Review left on 2 Nov 2012

    Squealing Temperature Valve

    My newly installed shower temperature valve was squealing. I had called other plumbers but they wouldn't touch it as the unit was 'non standard'. I envisioned having to purchase a new unit. I contacted Todd via Homestars and he not only fixed my problem (as if nothing had ever been wrong) but also identified some potential problems elsewhere (which I appreciated). Should have called Water Works first!

    Answer from pro:

    Hi Madame O, We are so happy to hear that your customer service experience was a positive one. The fact that Todd was able to fix your issue with such ease just reiterates that we have the right team. Glad everything worked out for you and hope you will call on us again for any of your plumbing and drain needs. Thank you from the WaterWorks Team and stay dry!

    Reply created 13 Nov 2012
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