Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2012

    servicing

    This company was easy to work with. Work was done speedily, and the quality of the work was impeccable. Never had such a great experience with a contract before, from the great staff to the efficiency of service. All at a fair price. Would use them again!

    Answer from pro:

    Hi Laila, We were happy to have helped you with the plumbing work in your home and your experience was great. We strive to give 100% customer service to all of our customers. Stay dry, your WatWorks Team!

    Reply created 30 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Nov 2012

    Kitchen sink blockage

    Our kitchen sink was blocked and water was backing up into our dishwasher. We called waterworks on Wednesday at 7:30pm and Mike was here the following day at 11am. He explained what he would need to do and the cost. Since our dishwasher is broken he even offered to clean out the water. Mike was friendly and helpful. We have a bathroom reno coming up and we plan to call Mike back to complete it for us.

    Answer from pro:

    Hi Jessica, Thank you for your review and we are happy to hear that Michael could help you out to rectify the broken dishwasher issue.We are looking forward to helping you out on your next project. Regards, Your WaterWorks Team!

    Reply created 30 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Nov 2012

    Installed luxery toilet

    We had a every porcher toliet and after 5 years there were no parts available. We had to replace the whole thing. I would not recommend anyone this product. WaterWorks sent Michael down and within one hour everything was working and useable. WaterWorks save the day more then once here, and I am turly greatful.

    Answer from pro:

    Hi Claire, Your review means a lot to or company, so thank you. Glad Michael was able to get everything working with your toilet and he saved your day. Hope you contact us in the future for any of your plumbing and drain needs. Stay dry, your WaterWorks Team!

    Reply created 30 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Nov 2012

    Leak in ceiling

    He was early, and very friendly. Came in and took a look at the problem right away at our office and figured out how to fix it. He also went to another location for us early as well to take a look at the problems we were having there. I would recommend him to anyone who needs help in the GTA. Thank you Michael from all of us at Urban Quest (visit us at http://www.urbanquestinc.com builders of the most beautiful Loft Townhouses in Toronto)
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Nov 2012

    Replacement of flapper valve in an "oddball toilet"

    Todd provided excellent service today, above and beyond what was expected. He was prompt, courteous, efficient and thorough. He truly went 'the extra mile' (several, actually), to get the needed replacement part. He stayed after the work was completed to determine that it was a successful solution. I would also like to commend the pleasant woman ( I believe her name is Amina), who was my initial contact on the phone. She was most helpful. When I needed to locate a plumber for this problem, I consulted this feedback site and made the decision to call WaterWorks based on customer comments. Happy that I did.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Nov 2012

    Backed Up Drain

    I called WaterWorks to diagnose a problem with my shower stall. Other companies told me I would have to cut holes and wouldn't properly check what else could be done to fix the problem. WaterWorks was able, with the right tools, to properly snake the drain and avoid an almost $1000 job. I was extremely happy and found they really took the time to help me where others seemed they wanted to make a quick buck. I would recommend this company to anybody!

    Answer from pro:

    Hi David, Thank you for taking the time to post a review. We were happy to have saved you money on your job. We feel that the customers budget are important and try to work with you to come to a decision that works for you. We at WaterWorks pride ourself in providing a positive customer experience. Hope you call on us for your future plumbing and drain needs. Stay dry from your WaterWorks Team!

    Reply created 30 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Nov 2012

    Kitchen ceiling below shower appears wet

    I called Waterworks to help me figure out why my kitchen ceiling, which is right below my shower sometimes appears wet. I was worried that they would need to cut into my ceiling to figure out what was going on. Fortunately, the plumber (Todd W) was able to diagnose the problem without needing to cut into the ceiling. He saw that the water was going into cracks in our grout and that all we need to do is to seal up the cracks with some cocking. We really appreciatate Todd taking the time to diagnose the issue without having to cut into our ceiling.

    Answer from pro:

    Hi Craig, Thank you so much for the review. It is nice to hear that Todd's knowledge helped you save some monies and helped prevent more damage. We were happy that we could assist you with your leaking issue and hope you will call on us in the future. Stay dry from your WaterWorks Team!

    Reply created 27 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Nov 2012

    Laundry Room Drain Backup

    Our beautiful new home was plagued with an odor coming from the floor drain in our laundry room. After trying a few remedies on our own we found WaterWorks on Homestars. Fast forward to today when Michael came to investigate our problem. Fortunately there was not anything major wrong and things cleared up after he flushed our pipe a few times. He also went above and beyond in recommending ways we could prevent this from happening again and took a look at our water main in to the house as we were having some water pressure issues. We could not have been happier with his friendly and professional manner and will not hesitate to contact WaterWorks again for our plumbing needs.

    Answer from pro:

    Hi Marilyn, Glad you posted a review and thank you! It was a simple fix the Michael provided but a tremendous relief for you as a home owner to have the smell ridden from your home I am sure. We pride ourselves in going over a beyond the call of duty to provide a great customer service experience to our customers. Glad you were happy with our services and WaterWorks hope we can service your plumbing needs in the future.

    Reply created 27 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Nov 2012

    Toilet & Faucet Repair

    Hi WaterWorks Team, Sorry for the confusion of the booking of the appointment and I am glad it was all sorted out. I am glad I waited because as always WaterWorks is always effective and great. Michael fixed our running toilet and also the bathroom faucet. It is great to know they have all the parts on the trucks and can fix things on the spot. Michael, as always, was pleasant, efficient and highly effective at solving our problems! Thank you for the amazing service experience and taking care of us once again.

    Answer from pro:

    Hi Mary.B. Your review means a lot to us and thank you for taking the time to post it. You mentioned that you liked that parts being with the technician and I have to say a very interesting fact about us is that our trucks are moving warehouses and we can start our jobs on the spot because of that. Again we thank you Mary and hope you call on us again for any plumbing/drain issues you may have. Kind Regards, Your WaterWorks Team!

    Reply created 27 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Nov 2012

    Leak

    Right from booking the appointment with Angela through to the service call from Michael I felt comfortable with WaterWorks. The staff was professional, informative and went over and beyond the call of duty. Not only did Michael fix the leak he completed other projects that were pending. His work ethic is exceptional and I can not praise him and the organization enough. WaterWorks really pulled through for me and would not hesitate to recommend them to others. For any of my future plumbing and drain needed I will call upon WaterWorks to service me again. Thank you once again!

    Answer from pro:

    Hi Mary, We thank you for your review and your lovely words. We wish to make our customers happy and pleased with the work/service we provide.We do pride ourselves on our work ethic and organizational skills. We thank you again a look forward to being your plumbing and drain specialists in the future.

    Reply created 27 Nov 2012
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