Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from James - Vaughan
    Rating: 5 out of 5
    Review left on 1 Nov 2012

    Basement Plumbing - Drain, Snake etc.

    Once again we called waterworks because of our basement flooding from drainage blockage. TODD came to our place and was one of the most professional, polite and knowledgeable individuals we have ever encountered. He assessed the problem, explained what it was, the options to correct and the process he will be doing. This is the reason we continue to use Waterworks. It is professionals like Todd whom reinforce the requirement to have trustworthy plumber who can get the job done exactly as stated, and exactly on budget. AS we have said before, we HIGHLY RECOMMEND waterworks for your jobs, small or big. Ask for Todd also. This guy is one of the best!!!! Thanks again guys! You mad the experience go from treacherous to smooth in a short time. We can't thank you enough. Stay well Jamie & Elise

    Answer from pro:

    Hi Jamie, The time taken to write such a heartfelt review means a lot to the WaterWorks Team. It truly make us feels great to hear that you had such a wonderful customer service experience. We really do pride ourselves on the level of professionalism, knowledge, trustworthiness, and giving the customer an exact price for their jobs. Once again we really enjoyed your review and thank you. Stay dry!

    Reply created 13 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Oct 2012

    Plumbing services

    Todd came in and snaked two clogged drains (bathtub & sink). they both drain properly now. he also offered good advice on another problem with our hot water heater/HE furnace. thanks guys!

    Answer from pro:

    Hi RS, Thank you so much for the review. It means a lot that our customers take the time to post. It is great to hear that you were offered good advice and the clogs were handled and everything was resolved in the same visit. In the future we are looking forward to being your plumbing and drain service providers. Have a great day and stay dry! Your WaterWorks Team

    Reply created 13 Nov 2012
  • Review from Sas
    Rating: 5 out of 5
    Review left on 28 Oct 2012

    Fixing kitchen faucet

    Michael and team arrived promptly on time for the appointment. They were able to show me exactly what was causing the problem and also provided alternatives to help make my decision. They were kind and courteous throughout the whole process and never once started something until I approved it. I would recommend Michael and team to others with no hesitation.

    Answer from pro:

    Hi Sas, It is wonderful to hear that you were happy with 'Team WaterWorks'. We are a very tight knit organization and here to offer our customers with the best solution for them. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 30 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Oct 2012

    Leaky Faucet

    After attempting my leaky faucet repair (unsuccessfully) over and over, we thought it was time to call in the professionals. Michael and Terry were prompt, clean, thorough and provided me with clear options and advice far beyond what they came to service! I couldn't have asked for anything more. We are very happy with their help and I'm sure that our (formerly) leaky faucet is happiest of all!

    Answer from pro:

    Hi MG, We at WaterWorks would like to thank you for taking the time to submit your review on HomeStars. It is not shocking that you received a customer service experience over and above your expectations. We do pride ourselves on being courteous, informed and professional at all times, In the future we are looking forward to being your plumbing and drain service providers. Have a great day and stay dry! Your WaterWorks Team

    Reply created 29 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Oct 2012

    Drain

    Michael came promptly to help us with our basement shower- the drain specifically. In just 20 minutes, he had suctioned out tree roots that had entered our drain and now the water doesn't overflow! He also assessed all of our toilets and ensured that they flushed properly as we have had to hold the handle down to ensure a complete flush. Thanks Michael!! 100% satisfication

    Answer from pro:

    Hi Gillian, Thank you for taking the time to submit your review, We pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 23 Oct 2012
  • Review from Julian Adams
    Rating: 5 out of 5
    Review left on 20 Oct 2012

    Leaking Sink drain

    When we moved in to our house, we noticed a leak in the kitchen sink drain - it didn't seem serious so we waited before doing anything about it. Finally we called WaterWorks to come and take a look at it. Michael arrived in the specified time, were very professional and friendly, especially to our cats! To me it looked like a fairly big problem that turned out to be a gasket installed upside down (put in before we moved in). I would recommend this company with no hesitation at all.

    Answer from pro:

    Hi Julian, Your review is valued and we are happy that Michael could solve your gasket issue. Our Plumbers are very efficient and knowledgeable, with the ability to diagnose a situation quickly. Our Team takes pride in the work we do and treat every customer as part of our family. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 23 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Oct 2012

    Fix leak from bathtub

    We had water leaking from the ceiling directly under the bathtub. Called Waterworks, Michael came out the next morning. He explained up front the cost for diagnosing the problem and possible causes. We decided to go ahead and have him diagnose the leak (leak was from the tub drain), Michael retightened the drain, put silicone along the tub side panel to prevent water getting in and put silicone along the wall behind the toilet as he had spotted that there was a crack in the grout. Whilst he was here he also fixed a couple of other problems (tightened toilet seat, fixed the lavatry pop-up). Michael was very courteous, honest and we were very happy with the service we received from WaterWorks. Thanks Michael.

    Answer from pro:

    Hi Hanna, On behalf of the WaterWorks Team we would like to thank you for taking the time to post your review. Michael was happy to help you out in getting all of your little projects completed. We do pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 19 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Oct 2012

    Leaky kitchen sink

    I called Waterworks after trying a couple other plumbers who either didn't return my calls or didn't show up at all. Waterworks sent Todd over the next day and gave me an honest solution and fixed the leak on the spot. He was very courteous and professional and didn't leave a mess. Next time they will be the first ones I call.

    Answer from pro:

    Hi Marcello, On behalf of the WaterWorks Team we would like to thank you for sharing your upbeat experience and posting your review. It is a pleasure to hear that Todd helped you with your 'leak' issue and the problem was elevated on the spot. We pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 19 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Oct 2012

    Leaking water return in kitchen sink

    During early October I discovered that a fairly dramatic amount of water was leaking from my kitchen into the basement causing untold damage to the ceiling underneath. Thankfully I found Water Works who were able to quickly discover that it was a leaking water return that was pooling water and creating the water fall. Michael, the representative from Water Works could not have been more polite and helpful. We quickly figured out that the return and the taps needed to be replaced. He had some options in the truck though after we broke open the box, it turned out to be the wrong type. Michael immediately offered to fly back to the office and grab a different one. Within the hour he was back and done. Superb service all round. The appointment was preceded by a "he's on his way call" and they immediately followed up with a "how did it go, everything good". I could not be happier. Possibly one of the better customer service experiences I've had, anywhere. Brian

    Answer from pro:

    Hi Brian, On behalf of the WaterWorks Team we would like to thank you for taking the time to post your review. Leaks can be scary and Michael was happy to have pinpointed the issue at hand and resolve it for you. We the WaterWorks Team do pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 19 Oct 2012
  • Review from Adam Ronthal
    Rating: 5 out of 5
    Review left on 17 Oct 2012

    Sewer drain replacement

    Our sewer drain was blocked which caused significant flooding in our basement. During the course of the initial cleanup, Michael from Waterworks happened to be passing by and stopped to offer advice and diagnostic assistance to help assess the root cause of the issue. Waterworks has a crew on-site the next day to start the sewer replacement and Michael gave upfront pricing, as well as a very accurate estimate of how long the work would take. We were very satisfied with the quality of the work as well as the overall responsiveness of Waterworks during a rather stressful time and would not hesitate to use their services again. My only issue was with the followup work we requested to make sure our sump pump system was ok... the technician that was sent out (not Michael) initially did not do anything due to some tiles that had been stored in the sump room... after I had cleaned them out (a 4 minute task), he returned and simply reattached the battery to the backup sump pump. While I recognize that Waterworks did not do the installation of our sump pump (I'm sure it would have been done better if they had!), I would have appreciated a closer look to ensure proper functioning. They do appear to be ok though, and we were not charged for the sump pump call. My overall experience with Waterworks was excellent and I recommend them wholeheartedly.

    Answer from pro:

    Hi Adam, Thank you for taking the time to compile and submit your review. Your patronage is appreciated and Michael was glad that he was able to present a solution to your problem and resolve it on the spot. We pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 19 Oct 2012
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