Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2274)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 9 Nov 2012

    Drain clearing

    I called on a Sunday morning and by mid afternoon, Todd came out and fixed up by bathroom sink. It turned out to be a more difficult cleaning than either of us thought it would be. He took the extra time to make sure that the drain was completely clear and free of any obstructions. He was very friendly and helpful and even tightened the bolts on my toilet seat! Would highly recommend their services. Thanks to Todd for giving up his Sunday afternoon to clean my stinky sink.

    Answer from pro:

    Hi Barb, Thank you for your review. It makes us feel like we are on the right track with our customer service when we hear that the technicians go over and above to service the clients. We pride ourselves on being friendly, helpful and able to service at any time of the day. We are looking forward to helping you out in the future. Thank you from your WaterWorks Team and stay dry!

    Reply created 15 Nov 2012
  • Review from Tiffany Bourre
    Rating: 5 out of 5
    Review left on 9 Nov 2012

    Toilet wouldn't flush

    My toilet flush lost its 'oomph'. I called WaterWorks in the afternoon, and they were able to book me an appointment for the next morning. Michael was on time, careful in my home and provided me with several options. He was mindful that I was budget-conscious, and in the end solved the problem quickly and affordably. I also had him consult on a few other plumbing-related things I need to do - replace the shower fixtures, fix a dripping faucet and eventually replace my toilet - and he provided quotes and great advice. I would not hesitate to recommend WaterWorks. In fact, I have asked them to come back to complete all the work I've listed above.

    Answer from pro:

    Hi Tiffany, Great review! Not only do we like to hear about our customer service (which is #1) but to hear you mention the fact that we are mindful of customers budgets. We really are a very honest, trustworthy company and respectful of all facets of the business and our customer's. We are looking forward to helping you out in the future. Thank you from your WaterWorks Team and stay dry!

    Reply created 13 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Nov 2012

    Sink Clog

    The headache this clogged sink was causing prompted me to call WaterWorks. Right from the get go the service was wonderful. Todd came on sight, accessed the job at hand, explained what needed to be done and gave a exact cost. He was able to resolve the clog and set the drain free along with the headache. I would gladly have WaterWorks come back to my home and help me out with my plumbing needs again. I can not say enough about the positive customer experience I had.Thank you WaterWorks!

    Answer from pro:

    Hi Ellen, Your time to post your review is really appreciated. So glad to hear that Todd set your drain free and the water flow was restored. Our Team takes pride in the work we do and likes to treat every customer as part of our family. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 13 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Nov 2012

    Shower faucet repair

    The cartridge valve on my 30 year old shower broke late at night. I shut off all the water in the house and decided to wait until morning to call WaterWorks. At 8am I was greeted by the kind voice of Angela who listened to my issue and had called back within half an hour with the promise that she could have a plumber at my house by 7pm, but could possibly squeeze me in before noon. At noon I was delighted to have Todd W show up and explain what my options were for the fixing or replacing the valve. The valve was stuck but within an hour Todd put up a good fight and was able to unstick it and then seal it up again so I could turn the water back on in the house, which is all I really needed since I will be remodelling the bathroom in the very near future.

    Answer from pro:

    Hi Julie, First thank you very much for taking the time to compile this review. Not having your shower work is a inconvenience and we were glad to have given you such prompt customer service. Todd was happy to helped you out of your bind and get the shower up and running for you. We are looking forward to working for you again in the future. Take care and thank you from your WaterWorks Team...stay dry!

    Reply created 13 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Nov 2012

    Hot Water Tank - Water Temp. & Pressure

    Dealing with low water pressure and warm water had been challenging. So we called on Waterworks to come and service the Hot Water Tank. Todd was very professional and informative. We moved forward with the work on the spot and Todd gave us hot water and restored the pressure. Thank you Waterworks! We will be sure to use your services in the future. I also appreciated the pre and post maintenance service from WaterWorks. Everything was explained by a friendly and professional woman who also called 15min before the technician arrived and followed up to make sure the maintenance visit went well. I wish all home renovation and maintenance service would provide such a high level of service. Highly recommended.

    Answer from pro:

    Hi David, Thank you for taking the time to post a review. It is great to hear that Todd serviced your Hot Water tank and got your hot water and pressure back up and working properly. We look forward to being your plumbing and drain specialists in the future. Thank you and stay dry from your WaterWorks Team!

    Reply created 27 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Nov 2012

    Check up before selling house

    Since the recent sale of my home, I was in need of a quick check for some minor toilet and sink issues that needed to be done before closing. I have used WaterWorks about 3 or 4 times in the last year and without hesitation I called them because of their excellent speedy and reliable customer service. Michael was there the same day to make the necessary adjustments and recommendations. I also enjoy Michael's plumbing tips that he gives from his experience and expertise which I wouldn't know otherwise. It is always a pleasure to work with WaterWorks, thank you Angela and Michael for your excellent customer service. I will definitely call you when I move to my new home!

    Answer from pro:

    Hi Karen, Your review is appreciated. We were happy to have driven such a positive customer service experience for you Karen. Michael is a very seasoned plumber and prides himself in his time management, professionalism, and knowledge. Thank you for your words and we are looking forward to servicing you in the future, Stay dry from your WaterWorks Team!

    Reply created 27 Nov 2012
  • Review from Sharon Oatway
    Rating: 5 out of 5
    Review left on 2 Nov 2012

    Squealing Temperature Valve

    My newly installed shower temperature valve was squealing. I had called other plumbers but they wouldn't touch it as the unit was 'non standard'. I envisioned having to purchase a new unit. I contacted Todd via Homestars and he not only fixed my problem (as if nothing had ever been wrong) but also identified some potential problems elsewhere (which I appreciated). Should have called Water Works first!

    Answer from pro:

    Hi Madame O, We are so happy to hear that your customer service experience was a positive one. The fact that Todd was able to fix your issue with such ease just reiterates that we have the right team. Glad everything worked out for you and hope you will call on us again for any of your plumbing and drain needs. Thank you from the WaterWorks Team and stay dry!

    Reply created 13 Nov 2012
  • Review from James - Vaughan
    Rating: 5 out of 5
    Review left on 1 Nov 2012

    Basement Plumbing - Drain, Snake etc.

    Once again we called waterworks because of our basement flooding from drainage blockage. TODD came to our place and was one of the most professional, polite and knowledgeable individuals we have ever encountered. He assessed the problem, explained what it was, the options to correct and the process he will be doing. This is the reason we continue to use Waterworks. It is professionals like Todd whom reinforce the requirement to have trustworthy plumber who can get the job done exactly as stated, and exactly on budget. AS we have said before, we HIGHLY RECOMMEND waterworks for your jobs, small or big. Ask for Todd also. This guy is one of the best!!!! Thanks again guys! You mad the experience go from treacherous to smooth in a short time. We can't thank you enough. Stay well Jamie & Elise

    Answer from pro:

    Hi Jamie, The time taken to write such a heartfelt review means a lot to the WaterWorks Team. It truly make us feels great to hear that you had such a wonderful customer service experience. We really do pride ourselves on the level of professionalism, knowledge, trustworthiness, and giving the customer an exact price for their jobs. Once again we really enjoyed your review and thank you. Stay dry!

    Reply created 13 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Oct 2012

    Plumbing services

    Todd came in and snaked two clogged drains (bathtub & sink). they both drain properly now. he also offered good advice on another problem with our hot water heater/HE furnace. thanks guys!

    Answer from pro:

    Hi RS, Thank you so much for the review. It means a lot that our customers take the time to post. It is great to hear that you were offered good advice and the clogs were handled and everything was resolved in the same visit. In the future we are looking forward to being your plumbing and drain service providers. Have a great day and stay dry! Your WaterWorks Team

    Reply created 13 Nov 2012
  • Review from Sas
    Rating: 5 out of 5
    Review left on 28 Oct 2012

    Fixing kitchen faucet

    Michael and team arrived promptly on time for the appointment. They were able to show me exactly what was causing the problem and also provided alternatives to help make my decision. They were kind and courteous throughout the whole process and never once started something until I approved it. I would recommend Michael and team to others with no hesitation.

    Answer from pro:

    Hi Sas, It is wonderful to hear that you were happy with 'Team WaterWorks'. We are a very tight knit organization and here to offer our customers with the best solution for them. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 30 Oct 2012
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