Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2256)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 19 Jun 2015

    Repair tap and install faucet

    I am writing to say how impressed I was with the response from WaterWorks and the professional job that Larry was able to do for me. He went the extra steps to ensure that a potential leaky pipe was repaired at the same time saving me hassle down the road. He was extremely courteous and didn't mind my curious cat watching everything he was doing. I have already recommended WaterWorks to several people in my building. Thank you Waterworks.

    Answer from pro:

    Hi Stacey, thank you for the awesome review. It was a pleasure working for you and have your plumbing problem all resolve. We are so grateful to you for choosing Waterworks. Looking forward to working with you in the future should you need us. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 25 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jun 2015

    Water Repair

    I would recommend WaterWorks without hesitation. The entire experience was built on creating confidence. The service was prompt, the explanations were clear, concise, the costing was transparent the after sales care stood out. Great Service..

    Answer from pro:

    Hi Alex, thank you for the awesome review and continued loyalty. It is always a pleasure working for you and we look forward to working with you in the future should you need us.Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 25 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jun 2015

    Faucet Replacement and a few minor plumbing issues

    Had a leaky faucet, so after watching a YouTube video on fixing leaky faucets I feel like I'm Bob Villa. I replace the cartridge in the faucet except the hot and cold are now switched. Turn the cartridge 180 and get half the water pressure, I try it a few more times and basically have no water pressure...FANTASTIC!!!! I called a few plumbers on Home Star and Water Works was the first to answer, the receptionist was very friendly and gave me immediate help. Deron was my plumber, this guy is good! After walking me through the potential issue, he tries to fix the faucet. Still no pressure, the decision is made to change the faucet for something newer, as my old one was basically falling apart. He installs the new one and still no water pressure. Deron goes above and beyond and checks all the pipes and clears any corrosion. He finds a blockage that traveled into the spout and voila, problem solved! Deron was very friendly and helpful and went above and beyond what was expected of him. No question that If I have another plumbing issue I will definitely call Water Works and request Deron. Extremely Satisfied!

    Answer from pro:

    Hi Dominic, thank you for the wonderful review. We are happy to help in any way we can and glad the problem is resolve. Our priority is making sure you have the best experience with anyone you have ever dealt with. We are always here should you need us in the future. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 25 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jun 2015

    Inspection of water drains

    Larry from Water Works was extremely knowledgable and helpful. Assured me that our drains were fine, and notified me that the company neighbour was using doing drains were NOT neighbourly in their work ethics by dumping dirt and not tarping driveway to make sure everything was kept clean on our side. Thanks Larry for all your help and if ever encounter a drain problem would use Water Works as they are knowledgable, courteous and have an excellent work ethic.

    Answer from pro:

    Hi Simone, thank you for taking the time to write a review for us. We are extremely pleased to hear that you will be using us again for any future plumbing and drain jobs you have. You can rest assured that you will get exceptional customer service from us each and every time. Thank you from Larry and The Waterworks Plumbing and Drains Team.

    Reply created 25 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jun 2015

    Plumbing

    I had a bad leak in the house, I called WaterWorks and they came the next day, provided me a fair quote and started on the work immediately. They promptly fixed up the leak by the sink and I would recommend them to anybody who needs a plumber. Will definitely call them again!

    Answer from pro:

    Hi Caroline, thank you for the awesome review. It was a pleasure working for you and we look forward to working with you in the future should you need us. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 25 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jun 2015

    plumbing

    Excellent customer service. Prompt and professional. toilet was leaking and we discussed alternatives. ended up buying a new toilet but this was necessary. Clean, courteous and I highly recommend this company.

    Answer from pro:

    Hi JH, thank you for the awesome review. We strive to provide the best customer service to our customers and from your review I can tell we are doing a great job. You can rest assured that you will get exceptional customer service from us each and every time. Thank you for us all at the Waterworks Plumbing and drains Inc.

    Reply created 25 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jun 2015

    fixing a leaking toilet

    We had a tile man do our floors in the bathroom and he guaranteed us that he could remove the toilet and installed it once the floors were completed. As a result we had a leaky toilet which flooded the unit below us. Waterworks came with in a couple of hours as this was an emergency and rectified the less than professional workmanship of the tile man. We learned that cheap is expensive and expensive is cheap. Good work!

    Answer from pro:

    Hi Dora, thank you for the great review. It was a pleasure working for you and we are glad that your plumbing problem is now resolve. We are just a phone call away should you need us in the future. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 25 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jun 2015

    emergency plumbing

    Waterworks office staff were very helpful and responsive to my situation (leaky shut-off valve from city intake). The on-site plumber Larry went the extra distance in dealing with my situation when the city couldn't turn off my water. I will use the services of this company in the future.

    Answer from pro:

    Hi Robert, thank you for the awesome review. We are happy to help in any way we can and glad the problem is resolve. Our priority is making sure you have the best experience with anyone you have ever dealt with.We are a phone call away should you need us in the future. Thank you from the Waterworks team.

    Reply created 25 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jun 2015

    install comfort toilet

    My daughter advised me to use this company and usual she came up trumps! He installed a fantastic toilet and cleaned up nicely afterwards. It was 30 years old and need to be changed.I love it!I think Ive died and gone to heaven! Elizabeth S,Newmarket

    Answer from pro:

    Hi Elizabeth, thank you for the great review. It was a pleasure to be in your home and working for you. Glad you love the new toilet. We are a phone call away should you need us in the future. Thank you from the Waterworks Plumbing and Drains Team.

    Reply created 24 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jun 2015

    Slow draining shower

    Called WaterWorks on Tuesday and on Thursday (could have came wed but I was working) Larry came by to fix my drain. Larry was courteous and fast. Got my drain fixed in about 20 minutes. I'll call again for sure.

    Answer from pro:

    Hi Rob, thank you for the awesome review. We strive to provide the best customer service to our customers and from your review I can tell we are doing a great job. It was a pleasure working for you and we are always here should you need us in the future. Thank you from the Waterworks team.

    Reply created 24 Jun 2015
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