Our third time using Water Works and again they did not disappoint. What seemed straightforward (replacing a faulty thermostat) turned into a frustrating and time consuming procedure as the assembly proved difficult to remove and the part in question was not made anymore. Nevertheless Michael persevered, contacting the manufacturer overseas and eventually managing the repair. To show how honest these guys are, at one point he offered to cancel all his fees and part as friends if we felt we would rather go with someone else. And we were always kept in the loop as to their progress and costs. Michael is a very pleasant, down to earth type of guy who is very nice to deal with. Natasha called two days later inquiring how satisfied we were with the repair. Some posters on here have complained about Water works asking for a review -- as someone whose relative is a contractor, I know full well that small businesses live and die by word of mouth, so you can't blame them for this. Water works have become our go-to company for plumbing issues.
