The owner of the Solex Group (Vahn) was phenomenal during all phases of the inspection, answering every question, no matter how small it was.
What I appreciated the most during the inspection was the fact that he went around the exterior and interior of the house and explained things that were issues, could be improved, and he even made some suggestions. I think that is the best part, especially for a novice home buyer, the verbal interaction with the clients. From my perspective, I learned a lot of things that I would have never known otherwise, or would have felt embarrassed to ask about.
When it came time to check out the roof, Vahn didn’t hesitate, he took his ladder out, and like Spiderman, he was up on the roof in a matter of seconds. If you talk to some other companies, they will visually inspect the roof from the ground. I am not sure how that’s supposed to work. Vahn also went into the attic.
I would suggest spending the extra $50 and get the thermal imaging which can pick up things that the naked eye cannot, such as possible drafts and leaks. Ask about this service and what it entails. For an additional cost, you could also do mould or radon gas tests. Just putting it out there, if any of those meet your criteria.
Within nine hours of Vahn leaving the site, I received a 40 page report is chalk full of information, findings and photos (plus another 15-20 pages in appendicies). The next day, an addition was made to the report, which was impressive because I thought once the initial report was sent, that would be it. All in all, Vahn is a true professional. The customer service level was top notch.
