Lux Cleaning

Rating: 5 out of 5

Lux Cleaning reviews (186)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Mar 2013

    Cleaned every inch of our house and contents after a 5 month reno

    During our 5-month reno, I never believed our house would free of the dust and grime. The Lux team came in and did a phenomenal job - fast, thorough, friendly and very effective. Every interaction with Allan and Greg was positive - from the initial quote to follow up after the clean. The team of cleaners was prompt, professional and positive despite the enormity of the dust! When I saw how beautiful our house looked after, I actually cried. The team had taken very good care of all of our posessions, paid attention to even the tiniest detail and our wood wainscotting, trim and floors have never looked better. I would absolutely recommend Lux for your post renovation clean!

    Answer from pro:

    Hi Valerie, I was so happy when you chose us to help you with the final detailing of your home after your extensive renovation. Even though it was a big challenge, I knew our meticulous teams were well trained to provide you with a truly clean and healthy home. Thank you so much for your kind words and recommendation. It means a lot to our teams who find it so rewarding to work with great clients like you! All the best to you and your family and congratulations on the completion of your renovation. All the best! Al

    Reply created 11 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Feb 2013

    Spring Cleaning

    The Spring Cleaning that Lux did for us was fantastic. Their team of four cleaners went through our house with cheerful professionalism and efficiency. There was nothing they wouldn't do, my fridge was cleaned thoroughly, my stove, glass, high dusting, tiles, shower doors, the list went on. My floors and furniture have never looked so lustrous! Because Lux provided four cleaners at once, an enormous amount of work got accomplished. Throughout the morning, the team manager checked and rechecked on each of the cleaners, reviewing both progression and thoroughness on each job. Each of the cleaners were friendly, efficient and happy to do any sort of task I requested. What a lift to have so much accomplished in such a short time! My 'Spring Cleaning' is finished! I heartily recommend Lux and will definitely have them back again! Nancy Toronto

    Answer from pro:

    Hi Nancy, Thank you for your recognizing the success of your LUX team in providing you with the service you expected during the spring cleaning. Even though we are serious about our detailed approach and multi-faceted services, we do enjoy our work immensely and feel glad when clients see our passion. We look forward to returning and thanks again for your recommendation! Best wishes, Al

    Reply created 11 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Feb 2013

    clean up post reno

    Lux provided excellent service, thorough, efficient, pleasant and reliable. They had one day to clean up a pretty big mess and did a great job. I would highly recommend them for this work...

    Answer from pro:

    Hi Tami, Thank you for your wonderful note for our team. We are passionate about customer service and when faced with a big challenge, we do our very best to please. Thanks again and we look forward to returning once your renovation is complete. Al

    Reply created 16 Feb 2013
  • Review from L C
    Rating: 4 out of 5
    Review left on 31 Dec 2012

    Monthly house cleaning

    I used Lux's services for about three years. (No longer a customer.) I wanted an environmentally conscious company and, when I checked out Lux's own website and they seemed to meet that criteria.

    Answer from pro:

    Hi LC, Thank you so much for your generous review of our services and for recognizing our long term commitment of excellence to our regularly scheduled clients. As you said, we are not usually perfect but we try our best to come close every time! It has always been such a pleasure having you as a client and the team really appreciates your praise and detailed requests as things arise. We look forward to helping you continue to maintain a healthy home in 2013. All the very best! Al

    Reply created 2 Jan 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Dec 2012

    Post Construction and Weekly Cleaning

    I was introduced to Al, the owner of LUX through a client whom we were doing a renovation for - of course, I called upon them to do the post construction clean up. I was blown away by the crews attention to detail and professionalism. The bonus was their use of ECO-Friendly products, which is so very important to many homeowners today. I have continued to recommend LUX to many clients who were looking for a regular cleaning service for their homes, have used them even in my tiny apartment and will continue to recommend them as long as they are in business. I'm very confident it will be for years to come...

    Answer from pro:

    Hi Stephanie, You have had the opportunity to work with several teams here at LUX and they all appreciate your kind words of support. I appreciate your referrals and certainly look forward to providing you with the best value in post renovation cleaning possible. It is always a pleasure! Best wishes, Al

    Reply created 16 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Dec 2012

    total house cleaning

    I called on LUX cleaning based on Homestars excellent reviews. They did not let me down. All the staff from Al and Greg in the office to on-site cleaning staff, including the broadloom and floor cleaning staff were pleasant, punctual and outstanding at their jobs. I will definitely use their company again and recommend them to others. Their prices are probably not the lowest around, but their work is excellent and well worth it. I was totally happy with the results.

    Answer from pro:

    Hi Donna, Thank you so much for the kind words! I'm glad we could help you out with your beautiful home. Our staff takes great pride in standing behind our promise to deliver a "pleasant, punctual and outstanding" service. We look forward to our next project together! Sincerely, Greg

    Reply created 13 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Dec 2012

    Cleaning

    I would recommend Lux for their professionalism and thoroughness to cleaning. I no longer use them since I now have a full time nanny who cleans the house, however if I ever need a cleaning service, they would be my go to team. They were the best cleaners I ever had.

    Answer from pro:

    Hi Taposhi, Thank you for the opportunity to have several of our teams serve you over the past year. Our extensive training system means our teams provide a thorough cleaning on every visit which allowed us to consistently meet your expectations. We so appreciate your recommendation and your generous and friendly nature every time we visited. We certainly hope we will be able to help you again in the future. Al

    Reply created 16 Dec 2012
  • Review from BB BB
    Rating: 5 out of 5
    Review left on 10 Dec 2012

    I Love Lux

    Lux was recommended to me by a friend who purchased a full day 'spring clean'. From the moment I called Lux, I knew I was dealing with professionals. Allan came to my home so that he could meet me and assess the job. Bringing strangers into my home never sits well with me but from the moment I met Allan and each of his crew, I felt I could trust them in my home. I booked my first cleaning with Lux for a full day job with a 3 team crew. My house sparkled - the attention to detail in their cleaning process was remarkable. Since that first visit I call Lux whenever I need a regular cleaning. A two-team crew come in for 3 hours and give all three floors in my home a good make-over. I plan to have a full day cleaning done every Spring and will continue to call Lux for regular clean jobs when I need them. This has been money well spent for me.

    Answer from pro:

    Hi IB. I'm so glad you feel you are receiving a high value for your money and are comfortable with our teams who take such pride in customer service and quality workmanship . We always look forward to cleaning your lovely home and so appreciate your kind words. We look forward to your valuable business for years to come! All the very best, Al

    Reply created 16 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Dec 2012

    Move-in clean + Bi-Weekly service

    I love LUX! Having 3 small boys (all under 5) and working full time doesn't leave a lot of time to clean the house - and really, not what I want to be doing on the weekends or at night. I have been using the services of LUX for almost 3 years now and I have to say that the day the team is scheduled to arrive is my FAVOURITE day of the week. They manage to get my kitchen sink shinier than I ever could, and pay attention to all the little details. The biggest selling feature for me initially was that they are environmentally safe and friendly! I recently also used them for a move-in clean and they did a great job of getting the grime off the cupboards and making the sinks and toilets sparkle. They are always on time and the team members have always been extremely friendly and polite.

    Answer from pro:

    Hi Charlene, Our teams have so enjoyed cleaning for you and your family over the past several years. We so appreciate your kind words as we continue to provide a high level of quality and professionalism to any cleaning requirements you may have. Thanks again and I wish you all the best in your new home. Al

    Reply created 16 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Dec 2012

    Bi-Weekly House cleaning

    LUX Cleaning is an awesome service. Alan and his team have been outstanding and far exceeded my expectations. Staff are very thorough and leave my home in pristine shape. The best household decision I have made in a long time has been to hire LUX!

    Answer from pro:

    Hi SRF, A sincere thank you for taking the time to review our services and for recognizing our teams efforts to deliver a consistently high quality experience for you. We look forward to working with you for years to come! Best regards, Al.

    Reply created 9 Dec 2012
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