Masterpiece Hardwood Flooring Ltd.

Rating: 5 out of 5

Masterpiece Hardwood Flooring Ltd. reviews (121)

  • Review from Bill Ressl
    Rating: 5 out of 5
    Review left on 24 Feb 2013

    Engineered hardwood and cork flooring

    We first met Todd at the homeshow and we were immediately impressed with his professionalism and commitment to customer service. We had about 1200 ft.² above grade, including a tricky spiral staircase, and 800 ft.² below grade that needed to be completed in a tight schedule. Todd's quote came back first and was the most detailed, giving us confidence that the job would be completed without any additional expense. In the end, everything worked out and the project was completed before we moved in. We are enjoying our floors every day. We're new to Calgary so we feel fortunate to have had Todd complete our project. We would recommend Masterpiece Flooring to anyone who needs their floor done.

    Answer from pro:

    Thank you so much for the kind review and for letting us know you enjoy your floors every day. I hope you and your family have settled into your new home. Thanks, Todd

    Reply created 25 Feb 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Feb 2013

    install hardwood and laminate flooring

    Todd installed exotic hardwood flooring throughout our 2 storey home. He was a very hard worker, clean and conscientious. His work was high quality with a very reasonable price. He also installed engineered hardwood flooring in our basement as a second project two years later. Again, an excellent job at a reasonable price.

    Answer from pro:

    Hi Victoria! Thanks so much for writing a review and for the repeat business. We hope you continue to enjoy your flooring! Regards, Todd

    Reply created 8 Feb 2013
  • Review from Customer of Masterpiece Hardwood Flooring Ltd.
    Rating: 5 out of 5
    Review left on 19 Jan 2013

    Hardwood flooring installed

    Todd was absolutely fantastic! I can't recommend him highly enough. We have renovated three homes in the past two years and from the dozens of trades people we have worked with, Todd was the ONLY trade we would recommend without hesitation. In terms of timeliness, flexibility, dependability, workmanship and quality, he was exceptional in all areas. He does not sell cheap products and his price is definitely more than what you'd find at a box store like Home Depot, but if you are looking for a floor for your own home, it's definitely worth the extra price to have a floor that is durable and looks beautiful. We renovated our entire home and the first thing people comment on when they see our renos is our new wood floors. Thanks Todd for the fantastic job on our new floors. We love them!

    Answer from pro:

    Thank you Pam for your time writing a review and for the nice compliment. A higher quality floor will look and perform better over time and I'm glad to hear you are happy with your selection. It was a pleasure working with you! Todd

    Reply created 21 Jan 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Dec 2012

    Condo flooring

    Todd was flexible with leaving samples for comparison and patient with the time it took for me to choose flooring. Workmanship was timely, high quality and the place was kept very clean. Would definitely recommend this company!

    Answer from pro:

    Thank you Alanna for writing a nice review for the flooring and installation in your condo. I hope you are enjoying your new floor! Thanks, Todd

    Reply created 7 Jan 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Dec 2012

    Hardwood installation/materials

    I had all 3 floors in home done by Masterpiece Hardwood. Hardwood was installed in the main and top floors plus Vinyl- cork in the basement. All of it looks fantastic. When looking for a contractor to complete this work, Todd was the only one that listened to my needs for my home and then brought in samples. He made recommendations and after installation I still was satisfied with my choices (no buyers regret). He was very flexible with my moving furniture from room to room. I highly recommend Masterpiece Hardwood.

    Answer from pro:

    Thank you Janet for your review. It's good for me to know you felt we listened to what you wanted for your home. I am happy to hear you were satisfied with your flooring selection and I hope you enjoy it for many years to come! Merry Christmas, Todd

    Reply created 14 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Dec 2012

    New Hardwood

    Well where does one begin. The service that Todd provides is excellent! We started off going to a big box store and were very disappointed with not only the seervice but the lack of choices we had. After reading the reviews of Masterpiece Hardwood we called Todd over. Not only did he have the product we wanted (product we had yet to see anywhere else) he came in well under the big box stores price. Before he left he also re-calculated the square footage rather than just going with what the big box store said we would need. Todd found that we actually did not need as much as they said we would which only reinforces Todds honesty and integrity. As for the install itself, Todd was meticulous and left the site neat and tidy after everyday. Despite the fact that he was ill during the install he was still able to get it done in a timely manner. We would highly recommend Todd to anyone looking to get a great hardwood floor installed!!! The floor gets lots of compliments from guests and we are extremely happy with the outcome of our renos. Dave and Sarah

    Answer from pro:

    Thanks so much for the very nice review Dave and Sarah. I'm glad we were able to help you decide on the right floor for your household. Thank you for choosing us and have a great Christmas! Todd

    Reply created 13 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Sep 2012

    Hardwood flooring installation

    We were on a very tight timeline and Todd was able to complete our project on time. He was very helpful with product selection and the price was competitive. We are extremely pleased with the result and will definitely be calling him again when we do our kitchen reno.

    Answer from pro:

    Great to hear you are happy with your flooring Maude! I appreciate your time writing a review and it was nice to see you at the Home Show this weekend. Hopefully we can assist you again in the future for your kitchen flooring. All the best, Todd

    Reply created 25 Sep 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Sep 2012

    purchase & installation of hardwood

    We were so glad to have found Todd's business: Masterpiece Hardwood! He was recommended to us and now we know why!Todd was very knowledgeable about the various hardwood products, and helped us choose one, of which we are estatic about!Todd showed integrity in his quote for the cost of materials and labour. He was also honest and realistic when he informed us about the amount of dust that would be created from the tile removal.He did his best to clean it up! Todd installed the hardwood on our main level,except the laundry room, so approximately 1400 sq. feet, plus the stairs to the basement.Even though Todd didn't quite finish in his estimated time, he was professional by informing us as to why, and returned in a timely manner to complete the job.He made sure that everything was completed to his and our satisfaction.Besides such a good work ethic, Todd demonstrates a friendly, pleasant personality to complement it!Thank-you so muchTodd! We love our floor, and the wonderful job you did! Colleen & Dwain

    Answer from pro:

    Thanks Colleen and Dwain for your indepth review on the work we did. I'm so glad to hear you love your floor, we love it too so we put some pictures up on here and on our website. Sorry about the delay, the extra nosing I needed for the complex staircase took a bit to get here, thanks so much for your patience with that. I do apologise for the extra dust with the tile ripout. Moving forward, we are having a removal company come in for work like that as they have the industrial vacuums and tools to keep it cleaner. Thanks for the great review despite a couple of setbacks and it was a sincere pleasure working with you. Enjoy your new floors! Todd

    Reply created 25 Sep 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Aug 2012

    Installation of hardwood floors

    Todd installed maple hardwwood on the main floor of our home in July, 2012. He was very easy to talk with and always very professional. He took the time to explain the different types of hardwood and options we could go with which he is very knowledgeable about. He happily answered our many questions. At the time of installation, Todd made us aware of a problem with our wood which he informed us of right away. He was very honest and up front with us and dealt with the company to have the problem solved for us. In the end we ended up with a product that we are very happy with. Todd is very conscientious and did an excellent job on the installation which included 11 stairs. He was also very good about cleaning up the work area at the end of each day. He also kept to the quote that he gave at the start. He really went out of his way to make sure that we were happy with everything and was very pleasant to work with. Todd did a fantastic job! We love our new floors and we would highly him. Thanks again, Todd. Martha and Trevor in Calgary

    Answer from pro:

    Hi Trevor and Martha, thanks for taking the time to write a detailed review of the flooring and installation we provided you. I hope everything went well for the rest of your renovation and that you enjoy your new hardwood for many years to come! Best Regards, Todd

    Reply created 1 Sep 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jul 2012

    Install hardwood

    To start with, Todd's estimate was the most accurate according to our calculations of the square footage. That speaks to us that he has a very high level of integrity and honesty. He also gave us a realistic idea of what to expect with the type of flooring we chose before they started the install. They (Todd and Andrew) completed the install in 3 days and did an amazing job. They were exceptionally organized and kept the area very clean given the type of work it was. We are very happy with our new flooring and would not hesitate to recommend Masterpiece for hardwood installations. Thanks Todd!

    Answer from pro:

    Hi Jodi, thanks for writing a review of the work we did in your home. It was a sincere pleasure working with you and I hope you enjoy your new floor! Todd

    Reply created 18 Jul 2012
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