Mr Swirl The Friendly Plumber

Rating: 4.3 out of 5

Mr Swirl The Friendly Plumber reviews (320)

  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 6 Jan 2012

    replaced thermal coupler on hot water tank

    Thanks to Brenden, service tech for Mr. Swirl, who arrived to asses the problem with our hot water tank (no hot water - we discovered that the pilot light had gone out, and we were unable to re-light it ourselves). His manner was friendly and calm, and shortly after his service call we had hot water again, so in that way it was most successful! He also offered clear information about standard warranties on hot water tanks, which proved to be helpful in moving ahead quickly with the repair. Timeliness left a little to be desired, in that my understanding was that he would arrive around 2:00 pm, and it was not until about 2:30 that the office called to let me know he would arrive 'within the hour' - which he did. Additionally, I believe that the nature of the problem and what we had done so far had been explained during the intial call to book the service, however when he arrived he seemed to have no knowledge of that information. My conclusion from this is that some communication improvements between the service tech(s?) and the office handling the bookings would be a good next step for this company. Re: cost - I have no idea if it was good value for the money; we needed the work done and that was what it cost and we paid it. I'm fine with that. Very happy to have hot water again!

    Answer from pro:

    Joey, thank you for taking the time to write an honest review. We are happy to hear you were happy with the customer service Brenden provided you, and that you have hot water again! We appreciate your support and suggestions to help us understand our customer needs and grow into a better company.

    Reply created 9 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jan 2012

    replaced 2 thermostat and 2 elements

    daniel came in and did the job perfectly,he is a good technician and i feel comfortable with him. and i would not hesetate to recommend this compony to my friends and family

    Answer from pro:

    Thank you for your review, Arturo. We are pleased to hear you were happy with your Mr. Swirl experience and would recommend us.

    Reply created 6 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jan 2012

    Delivering and installing a toilet, bathroom sink and a faucet, and removing the old ones.

    I am more than happy with the prompt service I received from your company. The plumbers, Shawn and Jay, were pleasant and polite. They worked very professionally and performed a sterling job. I would not hesitate to recommend your company to anybody.

    Answer from pro:

    Thank you for your review Sylvia. We are happy to hear your experience with Shawn and Jason was an enjoyable one. We look forward to helping you, and your friends or family, in the future.

    Reply created 5 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jan 2012

    CLEAR MAIN SEWER

    MR.SHAWN CROSS DID AN EXCELENT JOBIN A REASONABLE AMOUNT OF TIME,, I WOULD RECOMEND HIS SERVISES TO ALL MY FRIENDS . HE WAS PROFFESIONAL ORGANIZED AND CLEAN GOOD JOB WELL DONE ANNE GALLAGHER

    Answer from pro:

    Thank you Anne, I will be sure to let Shawn know your good review. We are pleased to hear that you are satisfied with the service Shawn provided. Our service technicians strive to make your overall experience an exceptional one.

    Reply created 5 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Dec 2011

    spetic tank mainline dip

    fast and reliable work and on time great explanation of everything that was to be done very helpful about all other issues involved as they pumped my septic tank fixed my main line and call in the restoration company for me

    Answer from pro:

    Gurinder, thank you for your review; we appreciate you taking the time to write a review for us as it helps other homeowners make important hiring decisions based on other reviews. These reviews also help Mr. Swirl learn and understand our customers better. We are happy to hear that you found our technicians helpful, fast and reliable, as we want to make every effort to help our customers and provide exceptional customer service. Once again, we thank you.

    Reply created 3 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Dec 2011

    Leaky sink :(

    I had to call close to Christmas for a leaky sink. Mr. Swirl sent Daniel out that day and they gave me a window of time so that I didn't have to sit and wait. The service was prompt and friendly and Daniel offered me an honest quote. What a relief that the problem was solved much easier and sooner than I expected. Plumbing problems can be a nightmare and usually the work is done on the plumber's schedule. Mr. Swirl catered to my problem in a friendly professional manner. I would definitely recommend to all my friends.

    Answer from pro:

    Krystine, thank you for your review and we are glad to hear you were happy with your Mr. Swirl experience and the service Daniel provided you. Mr. Swirl strives to offer our customers fast, friendly service when they need it because we know plumbing problems can be a real headache.

    Reply created 3 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Dec 2011

    Drain Blocked

    We have a garbitator that didn,'t chew up potateo skins very well. We ended up with a blocked kitchen sink over the X-mas holidays. Daniel arrived dec 27th and took care of our blockage problem quickly and efficatilty, from Mr. Swirl. He arrived approx 1hour after the first call was made. He was freindly and proffesional from the moment he arrived. I was very pleased of the service we received.

    Answer from pro:

    We know that a blocked kitchen sink is inconvenient and a hassle, especially over the holidays! We’re happy to hear Daniel was there in a jiffy to take care of the blockage, and you are pleased with the service he provided. Thank you for your review.

    Reply created 28 Dec 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Dec 2011

    plugged drain leading to main sewer line

    We have used and recommended Mr. Swirl several times in the past and have always been extremely satisfied with the service they have provided. This time we had a clogged drain leading the the main sewer line. They were here within an hour, and had us fixed up in no time. We will definately use Mr. Swirl again.

    Answer from pro:

    Thank you for your continued business, your recommendations and your HomeStars review. We look forward to serving you in the future!

    Reply created 28 Dec 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Dec 2011

    leaks when flushing the toilet

    I was very pleased with the service I was provided by Mr. Swirl. I was called on the day of to see if it worked out for my technician to come out a little earlier, as they had one on call. So, they sent out someone earlier which was great. When he arrived he assessed my problem and was totally up front on what needed to be done and how much it would cost. It turns out that we found more that needed fixing as we went along and my technician was more than open to stay longer than the initial time to fix my initial problem. Again, he was up front on how much more it would cost to do and how long it would take to do the extra work. Throughout, he was considerate, polite, efficient, and tidy. Thank-you Mr. Swirl for such a great job and the on line coupon for $22 off the job was much appreciated too!

    Answer from pro:

    David, Your review is much appreciated. Our Mr. Swirl plumbers provide price quotes by the job instead of by the hour; that way you know what you’re paying up front and there’s no surprises. We’re pleased to hear that you’re happy with your Mr. Swirl experience!

    Reply created 27 Dec 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Dec 2011

    Plugged, prblematic main drain

    I have a house that is greater than 40 years old. Drainage through house main pipe had become slow and was backing up. I called Mr. Swirl and they responded with a service call within 24 hours. I requested that a preliminary investigation be done with a camera to pinpoint what the problem may be. Being that no serious problems were in vision, Mr. Swirl plumber recommended a jet cleaning of build up that was in pipes. He was efficient abiut his work and also cleaned up after he was done! The only way I knew he was ever there is that I have had No More trouble with my drainage! Thank You for your professionalism.

    Answer from pro:

    Rob, we appreciate you taking the time to write us a review. We are glad to hear you are happy with your service and that we were able to take care of you in a professional manner. We are happy to help out in any way we can.

    Reply created 21 Dec 2011
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