United Alarm

Rating: 3.9 out of 5

United Alarm reviews (171)

  • Review from Customer of United Alarm
    Rating: 0 out of 5
    Review left on 29 Feb 2016

    Security

    Don't use this company! This company is fine until you want to leave. We were treated terribly when leaving despite being a long-term customer. We are very sorry we ever used this company.

    Answer from pro:

    We are so sorry to hear about the negative experience you received from our cancellation department. United Alarm policy is that we needed a signed cancellation letter to cancel any account. As United Alarm is responsible for the security if over 60000 home in Calgary alone, this can seem to be a little more work then canceling your cable. Can you please contact our account manager at 403-261-8838 and let us know what happened? This way we can see what went wrong and what we can do to fix this moving forward. Kind Regards United Alarm

    Reply created 31 Jan 2017
  • Review from Customer of United Alarm
    Rating: 0 out of 5
    Review left on 20 Feb 2016

    Security System

    After going with this security company for more than 8 years I moved and I was still obligated to pay for the security system in the old house when I did not even live in the city. I had to go on disability for a high risk pregnancy and could not pay for this service in a city I did not even live in for only one month because I had to wait for the disability forms/cheques etc. After only one month of non-payment in 8 years they threatened to put a lien on my old house and ruin my credit. This is complete overkill for being a good customer for 8 years, not living in that city anymore and a situation I could not control.

    Answer from pro:

    We are so sorry to hear about the negative experience you received from our collections department. If you could please contact Rodrigo our accounts manager at 403-261-8838 so we can look into what happened, and how we can avoid this kind of customer service in the future appreciated

    Reply created 30 Jan 2017
  • Review from Arlene Weatherdon
    Rating: 4 out of 5
    Review left on 15 Jan 2016

    Alarm Installation

    We contacted three alarm companies, including United Alarm. We selected United Alarm as our alarm provider because we felt their approach was straightforward, direct and upfront. The salesperson came to our home and advised as to what we needed versus some other companies that decided our needs based on some questions over the phone. Our salesperson, Bob, was informative and never tried to get us to sign up "on-the-spot". Rather, he advised we consider his suggestions and call the next day. We feel United Alarm is very competitively priced and good value.

    Answer from pro:

    Hi Arlene, Great to hear! Thank you for taking the time to put in a review. Bob has been with us a long time and is very experienced in his field. It is always great to hear when customer have a positive experience with not only our company but our sales team as well. Please don't hesitate to call us for any future needs you may have. Sincerely, United Alarm

    Reply created 31 Jan 2017
  • Review from Mohammed Jouda
    Rating: 5 out of 5
    Review left on 9 Jan 2016

    united alarm

    great service, they replied to my question with in minutes with the answers to what i was asking for best customer service thank you very much for your help .

    Answer from pro:

    Hi Mohammed Your kind words are sincerely appreciated. Thank you for supporting a local Calgary company. United Alarm Systems Inc

    Reply created 31 Jan 2017
  • Review from VGN Guru
    Rating: 3 out of 5
    Review left on 4 Jan 2016

    United alarm service quality and ending contract issues

    Great service. Feel safe. Was with them for five years and felt safe with the response. Their dealings in case of ending the service even without contract in place was not a good experience.

    Answer from pro:

    We are so sorry to hear about the negative experience you received when canceling your account. United Alarm policy is that we needed a signed cancellation letter to cancel any account. As United Alarm is responsible for the security if over 60000 home in Calgary alone, this can seem to be a little more work then canceling your cable. But this is only done as our customer safety is our top priority. We look forward helping you with your security needs in the future. Please let us know about our past account as you will receive a credit for all returning customers. Kind Regards United Alarm

    Reply created 31 Jan 2017
  • Review from Sanjiv Vij
    Rating: 5 out of 5
    Review left on 30 Dec 2015

    United alarm service

    These guys are excellent alarm service providers. Advised about the service best suited to our needs. Installation service guy was very courteous, quick and efficient in installation. They also offer excellent referral bonus as opposed to other companies which gave us quote. Highly recommended.!!!!

    Answer from pro:

    Hi Sanjiv Thank you for your review of our services. It’s customer like you that helped make us Calgary Larges locally own security companies. Kind Regards United Alarm

    Reply created 31 Jan 2017
  • Review from S & T Al Hashmi
    Rating: 5 out of 5
    Review left on 23 Dec 2015

    Security Alarm Reactivation

    The phone service was quick, efficient and the technician was friendly and knowledgeable and answered my questions in details. I appreciate United Alarms and would recommend it highly. Many thanks!

    Answer from pro:

    Thank you for your kind words

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Dec 2015

    Alarm Service

    Wanted to get service from a local company and decided to take a chance with United Alarms. Andreii was an experienced installer showing up and completing the install and cleaning up after he was done. In an age of outsourcing, it helps knowing that the service is local. Have had no problems and complaints in a month and half since we moved here. Great job United Alarms. Cheers Santosh

    Answer from pro:

    Hi Sentii, Thank you for taking the time to put in a review. It is always great to hear when a customer has a positive experience with not only our company but our tech team as well. Please don't hesitate to call us for any future needs you may have. Sincerely, United Alarm

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Dec 2015

    Alarm System

    These guys are awesome! Easy to deal with, catered to what we just wanted and needed. Installation was a breeze! They did not have installation fees as opposed to other companies we've inquired from. Highly, highly recommended!!

    Answer from pro:

    Thank you for the kind review and the continuous support of United Alarm - it is certainly customers like yourself that have made United Alarm the success it is today Thank you for supporting a local Calgary company.

    Reply created 31 Jan 2017
  • Review from Len Hagan
    Rating: 5 out of 5
    Review left on 27 Nov 2015

    First Class service

    First in service to meet my home security needs. Included some automation that works perfectly for my needs. No hidden costs and straight forward estimate. There monthly fees with the extras still beat the 3 other estimates I had.

    Answer from pro:

    Hi Len United Alarm strives for our open and honest pricing. Thank you for your great review

    Reply created 31 Jan 2017
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