Aquatech Basement Waterproofing

Rating: 5 out of 5

Aquatech Basement Waterproofing reviews (839)

  • Review from Ron Uloth
    Rating: 5 out of 5
    Review left on 18 Sep 2023

    They Came, They Saw, They Fixed

    First contact with their office was very professional. Gave you the feel that you called the right people. They had a local representative come and reviewed the work required, He explained the whole process in detail. The team that came out to do the work was phenomenal. They showed me a couple problems and suggested solutions. They worked until the job was done and done right. They were great and the people to call if you are needing waterproofing done. Thank you again!

    Answer from pro:

    Dear Ron, Your review made our day! We’ve passed your comments on to our entire team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you found the work explanation so useful. We couldn’t continue working like we do without great customers like you! Thanks for choosing us and we can’t wait to help you again! Best Regards, AquaTech Basement Waterproofing Team

    Reply created 22 Sep 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Sep 2023

    Basement waterproofing

    We used Aquatech Basement Waterproofing to waterproof our basement in Hamilton. Richard (the sales representative) and Andrew (the owner) did an excellent job providing the quote and explaining the service. They were spot on and the most reasonable out of all the firms we reached out to. Nazar and Alex worked very hard to complete the job and we were impressed with the results. We'd highly recommend Aquatech's services to any of our friends.

    Answer from pro:

    Dear Valued Customer, Thank you for your kind words and positive feedback. We're thrilled to hear that you had a seamless experience with our team from start to finish. We appreciate your trust in our company and are glad we could provide you with excellent service. We will make sure to pass along your message to Richard, Andrew, Nazar and Alex! If you ever need any further assistance, please don't hesitate to reach out. Best Regards, AquaTech Basement Waterproofing Team

    Reply created 18 Sep 2023
  • Review from Customer of Aquatech Basement Waterproofing
    Rating: 5 out of 5
    Review left on 11 Sep 2023

    Foundation Leakage

    Great service starting with Richard who provided review and estimate to Oleg and team doing the work . You could not tell they were there , great clean up

    Answer from pro:

    Dear Valued Customer, Thank you for your review! We're thrilled to hear that Richard, Oleg and the crew provided you with a fantastic experience and that you were pleased with their professionalism and thoroughness. We hope to work with you again in the future. Sincerely, AquaTech Basement Waterproofing Team

    Reply created 12 Sep 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Sep 2023

    Cracked Foundation

    Eugene was a true professional from start to finish on our unfortunate situation. He explained everything he would do very precisely and answered any questions we had. From quote day to actual fixing was very short which was needed. They cleaned up the site very nicely when they were finished and left it like it hadnt been touched. 10/10 recommend.

    Answer from pro:

    Dear Stodoschuk, Thank you for leaving a positive review of your experience with Aquatech Waterproofing! We're thrilled to hear that our team provided excellent service from start to finish, and we appreciate your kind words about your customer representative Eugene and the crew. We strive to provide top-notch service to all of our customers, and we're glad that we were able to meet your expectations. Thank you again for choosing Aquatech Waterproofing! Best regards, AquaTech Basement Waterproofing Toronto Team

    Reply created 12 Sep 2023
  • Review from Customer of Aquatech Basement Waterproofing
    Rating: 5 out of 5
    Review left on 9 Sep 2023

    Exterior Waterproofing Side of House Wall Leading to Basement

    The work done by the 2-man crew was carried out per the detailed information provided on the Quote sent by the Project Consultant. There were no visible damages to the surrounding work area and the clean-up afterwards was impeccable. One would not have known that work and excavation had been done on the exterior of one of the house side walls. Definitely, I would recommend Aquatech Waterproofing to anyone experiencing home/basement water leakages. Louis T.

    Answer from pro:

    Thank you, Louis T., for your positive feedback! We're pleased to hear that the 2-man crew executed the work according to the detailed information provided in the quote. Maintaining a clean and undisturbed surrounding work area is a priority for us, and we're glad you noticed our commitment to impeccable clean-up. Your recommendation means a lot to us. If you ever need our services again or have further questions, feel free to reach out. Best Regards, AquaTech Basement Waterproofing Team

    Reply created 17 Jan 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Sep 2023

    Great work, excellent turnaround time & incredible customer service

    We accepted the competitive quote and within 7 days the locates were done. Contactors were there the day after the locates were marked. The guys worked a long, hard day with a smile on their face. A small discrepancy with the billing was rectified very quickly by Andrew. All around fantastic service. Would definitely recommend.

    Answer from pro:

    Dear Jennifer, Thank you for your feedback! We appreciate your kind words about the crew and the quality of their work. We apologize for any inconvenience caused by the billing discrepancy. We will take note of this and strive to improve in those areas. Thanks again for the recommendation. Looking forward to helping you in the future if needed. Best Regards, AquaTech Basement Basement Waterproofing Team

    Reply created 12 Sep 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Sep 2023

    Service Quality Experience Delivered

    The trades are really busy these days and you can almost feel like you are lucky that you received a service, even if it wasn't great. However, our experience with Aquatech was phenomenal. We got a call within a day of our inquiry, an assessment appointment within the week, with the clear and detailed quote by the end of the day. Terry's assessment was clear, thorough, unrushed, detailed, explaining the options, and all my questions were answered - I even got to see photos of a similar job that was done. With the quote came illustrated steps of how they would do the work, and the cost of the sump pump was no more than the City's rebate - how considerate is that? All of this communication and follow-up made me trust the company. Initially, due to the busyness of the season, I would need to wait about 3 weeks for the service appointment but fortunately a next-day opportunity became available after about a week. Igor and Igor :) arrived and I was briefly informed about what they would be doing. My floors were covered and while they worked, the debris was removed, and they completed the work, leaving the space absolutely clean. Igor even checked in with me to make sure I was good with the location he was thinking of for the external drainage, and patiently explained. Every interaction was pleasant, professional, and it felt like my service experience and the quality and attention to it mattered for all three. I also received help in completing the rebate form from Valentyna in the office. Thank you Aquatech team! The Aquatech team understands customer service and making sure you are a well-informed, taken care of customer.

    Answer from pro:

    Dear Valued Customer, Thanks for your great review of our waterproofing service. We’ve passed your kind words to Terry, both Igors, Valentyna, and the rest of the crew. Our entire team here at AquaTech Waterproofing are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. We cannot thank you enough for your appreciation. Please do no hesitate to reach reach out to us if ever needed. Best regards, AquaTech Basement Waterproofing Team

    Reply created 12 Sep 2023
  • Review from Customer of Aquatech Basement Waterproofing
    Rating: 5 out of 5
    Review left on 1 Sep 2023

    Exterior basement wall waterproofed

    Shawn was personable, knowledgeable, informative and gave me a quote a timely manner. His crew are hard workers and completed the job quickly and efficiently. Thank you!

    Answer from pro:

    Dear Valued Customer, We are thankful to you for taking the time and reflecting on our services. We will make sure Shawn and the entire crew receive your kind message. We hope you know we are always here for any waterproofing needs. Best Regards, AquaTech Basement Waterproofing Team Toronto

    Reply created 6 Sep 2023
  • Review from Audrey Shubaitah
    Rating: 5 out of 5
    Review left on 30 Aug 2023

    Foundation crack

    In the middle of a landscaping project in our backyard we discovered a crack in the foundation. We called Aquatech right away. Our fear was that our project would have to be put on hold for who knows how long. Aquatech(Shawn) sent 2 guys the next day. They were amazing. They dug down to the footing, replaced a portion of the weeping tile that was about 80% clogged with mud, repaired the crack, waterproof the wall and left the yard exactly as they found it. It was as if they were never there. We were so impressed. I would recommend Aquatech all day every day!

    Answer from pro:

    Thank you, Audrey, for your kind words and positive review. We're glad we were able to assist you with your foundation crack and provide a professional and satisfactory experience. We appreciate your trust in our services and look forward to helping you in the future if needed. Best Regards, AquaTech Basement Waterproofing Team

    Reply created 1 Sep 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Aug 2023

    Aquatech is a company you can really trust

    If you want a company you can trust, call Aquatech. We had a leaking finished basement and hired them to waterproof outside near the water stains. The water kept coming in so we called them to waterproof as far as they could given a large tree near one corner. It still kept coming in, so we called competitors for an assessment and even competitors said Aquatech was very good. So we spoke with Andrew and he offered to waterproof the remaining area inside at his cost. Turns out the water was coming from the farthest side of the room and flowing under the floor to where it showed up. Nobody could have known that. Aquatech really stands behind their top quality work. 100% would recommend.

    Answer from pro:

    Dear Marc, We truly appreciate your amazing review! Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you for choosing and trusting in our company. We hope you know we are always here for your waterproofing needs. Hope you have a safe and happy long weekend! Best regards, AquaTech Basement Waterproofing Toronto Team

    Reply created 30 Aug 2023
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