The Mold Guy, Mold Detection & Removal

Rating: 4.9 out of 5

The Mold Guy, Mold Detection & Removal reviews (727)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jan 2013

    Mold removal from Attic

    What great fast, courteous and very cost freindly service. From our first contact Kay that helped us out even when I gave her the wrong phone number to Ross that has the utmost professionalism which made this very scary process easy. WOW less than 24 hours turn around. Thank you Ross and Group

    Answer from pro:

    Thanks so much for the great review, as always it was our pleasure working for you....Call anytime...Cheers...Ross

    Reply created 29 Jan 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jan 2013

    Mold Removal in the Basement

    Thanks so much for the pictures, boy, they speak volumes. My family and I are utterly disgusted that we've been living with this health harzard for years. You guys did a fantastic job with the clean up. The before and after pictures are a testament to all that you did. I will definitely use the before and after pictures to refer other people for your services. Thanks for a good job well done. Sincerely, Naomi
  • Review from Peter
    Rating: 5 out of 5
    Review left on 17 Jan 2013

    Mold detection

    Nothing but positive experience from the moment I spoke with Kay to the moment Ross left our house! Kay, a true pleasure to deal with, explained all available options to us over the phone and booked an appointment for the following day. Ross arrived on time and I very much appreciated his politeness and professionalism. He was extremely thorough, explained his methodology and did not protest at my request to smell the wall (which I thought perhaps smelled like mold :) I also very much appreciated when Ross went out of his way to inspect our basement and the attic, sharing his tips and observations throughout the way. I highly recommend MoldServices to all. Thank you Kay and Ross for such a positive experience.

    Answer from pro:

    Thanks Peter, I could have stayed all day and talked mold with you, good luck hanging all those pictures....Cheers...Ross

    Reply created 18 Jan 2013
  • Review from sheila g
    Rating: 5 out of 5
    Review left on 5 Jan 2013

    mold removal in basement

    Ross and everyone at Moldservices.ca were outstanding. Kay on the phone, got back to me asap and Ross , from start to finish was amazing! Ross was not only the most competitive price out there, but his knowledge and expertise are an added value to anyone who uses MoldServices. You can not do better than Ross for this type of service. One of the best experiences I have had as a homeowner with service, honesty, integrity and quality of work! Definitely go with Ross!

    Answer from pro:

    Wow, thanks for the great review. It always helps having good customers to work for. Good luck with your basement upgrades and call if you need any advice...Cheers...Ross

    Reply created 18 Jan 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jan 2013

    Mold inspection

    We moved into an older home and had concerns about mold and air quality. Ross came and spent a few hours with us and put all our fears to rest. There are a few simple things we need to do, but we have nothing to worry about. He is honest, down to earth, and puts you at ease. I HIGHLY recommend that you call Ross if you have any worries about mold. He just made my day!

    Answer from pro:

    Thanks Heather, it was my pleasure and a lot of fun meeting you, Brian and the gang. My apologies Brian for adding to your list of things to do...should keep you busy for 2013....Cheers..Ross

    Reply created 6 Jan 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 3 Jan 2013

    mould identification & cause

    We called a Company to come and investigate a mould problem in 1 of our bedrooms - no response. Called MoldServices.ca & they came by as per my schedule. Investigated, determined the source & reco'd a solution & Company to implement the solution. Sent the pictures to save me a trip up the ladder! Great service. Thanks Ross.

    Answer from pro:

    Thanks for the review Steve, sometimes it's a simple mould inspection and sometimes we have to scale a roof like yours to find the potential water problems....Hope all the repairs go well...Cheers...Ross

    Reply created 6 Jan 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Dec 2012

    Mold Removal Attic

    By far the very best contractor I have ever worked with. Ross was extremely helpful, patient, answered all my questions in layman's terms so I could understand him. All work completed on time and to my complete satisfaction..thanks Ross.

    Answer from pro:

    Thanks Joe, it was fun meeting you both and your invisible cat. Looking forward to hearing about your 4th hole in one this summer. Cheers...Ross

    Reply created 13 Dec 2012
  • Review from Denise Benson
    Rating: 5 out of 5
    Review left on 4 Dec 2012

    Mold Removal from Cold Room & Basement

    We recently hired Ross and his MoldServices.ca crew to do a job that was overdue. We knew we had mold in our cold room / walk out on the back of our house, and realized that water had seeped into a few spots in the hallway that connects our main basement room to the cold room. Beyond that, we weren't sure how large or small a job we were looking at, and were of course concerned about related costs. The house was built around 1910 and renovated before we bought it, but not terribly well, so we didn't know what might be found. Of the people and companies we had out to assess the problem and give a quote, Ross was the most specific and helpful. He took the time to answer many related questions, and provided what we felt was a fair quote. He and his team arrived exactly at the stated time to do the work, did exactly what they'd said they would, and answered all questions with patience. They put in a long day (8am-6pm), brought in air scrubbers, and used natural (ie. non-chemical) and effective products to get the job done. When we saw the time and work involved, we felt even more satisfied both with the job and the price. I wouldn't hesitate to recommend this company and would definitely hire them again if we run in to more mold in future. Thanks guys!

    Answer from pro:

    Thanks for the great review Denise, it was our pleasure meeting you and I hope those leaks are under control now....Cheers...Ross

    Reply created 13 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Nov 2012

    Attic mold assessment

    Ross came by for a service call to assess my attic for mold. I had several other companies in to look at it and it sounded quite dire. Ross took the time to explain to me what was causing the issue, how serious it really was (it wasn't) and overall was very honest, even though he could have totally played it up as his competitors did. The fact that he is a home inspector gave me a lot of comfort in his recco In the end, Ross saved me considerable angst and money and we will definitely be using him in the future.

    Answer from pro:

    Thanks for the review David, it's so much easier for our customers to make an informed decision on mold and mold removal based on knowledge rather than fear, when the fear subsides you're left with a big invoice for unnecessary work and you're not quite sure why....Cheers...Ross

    Reply created 1 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Nov 2012

    Mould Removal in basement

    While preparing an exercise corner, we discovered mould in our basement. We called Moldservices.ca Inc. and within 2 days Ross and his team were at the house taking care of the problem. The whole team were very professional, hard working, competent and friendly. Moldservices.ca went above and beyond when I asked them to do some additional work and they did it no questions asked. Ross is always smiling and he came and inspected his team's work to ensure our satisfaction. I highly recommend this company. This is the only company you should call if you have a mould problem. I couldn't have been more pleased. Well done.

    Answer from pro:

    Thanks for the great review, it's our pleasure to go above and beyond and easy to keep smiling when we work for customers like you...Cheers...Ross

    Reply created 1 Dec 2012