Ideal Stairs - stair recapping, stair refinishing and stair renovation in GTA reviews (286)

Review from HomeOwner
Rating: 5 out of 5
Review left on 22 Jul 2015
Hardwood install including Stairs
When we set out to do our conversion from carpet to hardwood, we asked several local companies. None of them were able to also convert our stairs in the way we wanted. Ideal Stairs were the only one stop shop and to say they are customer service oriented is an understatement. They emailed back right away no matter how many times we sent them questions. They called every morning to let you know they were on their way. They swept up and tidied the areas they were working in every night and worked so hard (til 8 pm most nights). They even helped us get the exact wood colour style from another manufacturer that they don't normally carry. They are first class and you should have no hesitation in hiring them.
Answer from pro:
Thank you Chris for your review. Your feedback is very important to us as we continue striving to offer the best service, and workmanship around. We hope you are enjoying your new staircase. On behalf of the Ideal Stairs team, we would like to Thank You for your business, and it was a pleasure to have you as our client. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.
Reply created 27 Jul 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 6 Jul 2015
Hardwood Floors, stairs, railings etc
Mesh & Rajan supply High Quality Material and Craftmenship. From the Initial Contact to the Final Inspection they are there for their customers. They are prompt to answer any telephone or text message. In a previous home we used a well known company but our daughter found Mesh for her home and they were so meticulous and caring that we had them do ours this time around. Carpets removed, hardwood floors put down, stairs refinished, new spindles and hand rails and new baseboards. Clean as a whistle everyday upon completing that days work. Always on time and they were on a tight schedule for us. AMAZING! would use them again and have already referred them. Ideal Stairs # 1 in my book. (now my husband wants to do the basement)
Answer from pro:
Thank you Theresa for taking time in writing us a review. Your honest and kind words are always appreciated as we always strive to offer the best customer service, and quality workmanship to our clients. We are happy that you are enjoying your new staircase, railing system and floors. On behalf of Mesh and the team, we would like to Thank You for your business. It was a pleasure to have you as our client. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.
Reply created 13 Jul 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 26 Jun 2015
Main stairs, upstairs foyer, nosing and basement stairs
Excellent work done on a very large project. These guys started work ahead of schedule and worked quickly. Workers are very trustworthy and I had no issue leaving them alone in my house. The whole project took about 1.5 weeks. During this process the team took care to seal off areas of my house to mitigate dust and at the end of each day they did a thorough job of vacuuming up their mess. Communication with Mesh and Rajan was great. They always kept us up to date about when we could expect the workers to be here and how far along we were in the project. They addressed all of our concerns from the size of hardwood to perfectly matching the wood colour. My only criticism (and I emphasize that this is NOT ideal stairs fault) was with the supplier of the spindles who kept sending the incorrect ones- this resulted in the job completion being delayed by a few days. Having said that, both Mesh and Rajan were very apologetic and went above and beyond to rectify the situation such as sending their guys on a Saturday to keep working on the job. Pricing for the job was very competitive with other contractors and ultimately we decided to go with Ideal stairs as they offered the best combination of price, job turnaround time and overall comprehensiveness of the job (they did everything from tearing up carpet to the hardwood floors to finishing off all the staining---- we literally didn't have to lift a finger. Would definitely would recommend these guys to friends and family, in fact we already have! Awesome show, good job!
Answer from pro:
Thank you Dan for taking your time in writing us a detailed review. Your feedback is very important to us as we continue to strive in offering the best customer service, and workmanship to our clients. We are glad that your experience with us was stress free, and enjoyable. On behalf of Mesh and the team, we would like to Thank You for your business. It was a pleasure to have you as our client. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.
Reply created 29 Jun 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 25 Jun 2015
Stair Reno
We hired Ideal Stairs to do a removal of carpeted stairs and hallway. I had very specific products in mind and admit to being particular. Mesh and Rajan were very pleasant to work with. Not pushy and extremely accommodating. The workman were skilled and diligent; cleaning up after each day of work. The wallpaper was not damaged (another company said it would be). The end result is truly beautiful. Exactly as I had envisioned. The flooring is amazing. Having a reno job done can often be incredibly stressful. I am so grateful that this was a great experience. My husband and I would be happy to recommend this company. Thanks guys!
Answer from pro:
Thank you Marilyn for taking your time in writing us a review. Your feedback is very important to us as we always strive to offer the best customer service and workmanship to our clients. We are so glad you are extremely happy with the renovation results. On behalf of Mesh and the team, we would like to Thank You for your business. It was a pleasure to have you as our client. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.
Reply created 29 Jun 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 19 Jun 2015
new stairs
Ideal Stairs to the rescue. I made the mistake of hiring a handyman do complete a bunch of renovations in my house and one of them was to redo my stairs. After going back and forth trying to get them done right, I decided it was best to call a professional to fix their screw up. I called Ideal Stairs and thanks to Mesh and Rajan they saved the day. I had to explain the situation to them and also that time was extremely important as my wife and I were expecting within a few days. These guys step it up, they already had jobs lined up but showed up to my house after business hours just to fit us in. Communication was better than I had ever experienced. I would receive a call from Rajan or Mesh letting me know what was happening and when the team would show up at all times. When the job was complete both the guys came out to inspect the final job just to make sure it was up to their standards. As a Realtor in the Durham Region, I don't often recommend a company or someone as it puts my reputation the line. I am very comfortable recommending Ideal Stairs. You will not be disappointed. Thank you so much guys for coming through for me and my family.
Answer from pro:
Thank you Andre for taking your time in writing us a detailed review. We hope you are enjoying your beautiful staircase. On behalf of Rajan, Mesh and the team, we would like to Thank you for choosing Ideal Stairs. Your feedback is very important to us, as we always strive to offer the best service. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.
Reply created 23 Jun 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 16 Jun 2015
staircase & flooring
We had the carpet on our staircase and flooring replaced with hardwood and we are delighted with the end result.Mesh & Rajan explained the process and product qualities to us and made daily visits to check the progress and answer any questions we had.The workmanship was excellent and the workers were mannerly, punctual and cleaned up any mess at the end of the day.We believe we received a quality product & service at a fair price.We would highly recommend Ideal Stairs.
Answer from pro:
Thank you DL Davis for taking your time in writing us a review. We are happy that you are thrilled with your staircase and hardwood floors. On behalf of Mesh, Rajan and the crew, we would like to Thank You for choosing Ideal Stairs. Kindly mention our name to any friends and family who need work completed on their stairs and or floors.
Reply created 16 Jun 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 28 May 2015
Hardwood Stairs
My experience with Ideal Stairs was seamless; they were attentive to the project and provided excellent support throughout the installation. Rajan and Mesh was very accommodating to our needs and worked with us to make sure that we were happy from beginning to end. They take pride in the work they produce and prices are reasonable. They workers worked nonstop and fast, it was amazing to see them go. I would recommend them as they did go above and beyond in things such as: Checking in to make sure the work is being done correctly Delivery supplies due our change in the design Cleaning up very well each day Assisting in areas that need fixing due to our previous renos Scheduling us within a short time from Even dressing professional in the company logo when meeting with us I love my new stair, thank you Ideal Stairs!
Answer from pro:
Thank you Anne for taking your time in writing us a detailed review, we appreciate your kind words. Your feedback is very important to us as we always strive to offer the best customer service and workmanship to our clients. On behalf of Mesh and the team, we would like to Thank You for your business. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.
Reply created 1 Jun 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 19 May 2015
staircase re-facing
We had our circular staircase finished by another company who made an absolute mess of the stairs, spindles and railing. We contacted Ideal Stairs and Mesh attended our home as promised. Mesh was absolutely fair and sympathetic with his pricing of the job to correct someone else’s mess. Mesh and his crew started the job as promised and completed the job earlier than estimated. The crew worked hard while showing respect and dignity to us and our home. The job site was always left clean upon completion of each day’s work. We very much appreciate the help that Ideal Stairs provided and we adore the job that was done. This company is straight up with no gimmicks, they know their business. We would highly recommend their services.
Answer from pro:
Thank you Walters for your review. On behalf of Mesh and the team, we would like to Thank You for choosing Ideal Stairs. Your feedback is very important to us, as we always strive to offer the best service. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.
Reply created 25 May 2015
Review from Craig Marshall
Rating: 5 out of 5
Review left on 22 Apr 2015
Stair Replacement/Renovation
I can't say enough about Mesh and his team. As evident from other reviews, from the initial contact to the final inspection, Mesh kept me fully informed of progress throughout. His team worked diligently to complete the job and we are very pleased with the results. When he was concerned that refinishing the existing newel posts and spindles would not look good with the rest of the job, he even offered to absorb the cost of the new newel posts and spindles. How many contractors would do that. If you need a stair renovation or hardwood installed, run don't walk to Ideal Stairs and hope that they service your area. You will not be disappointed.
Answer from pro:
Thank you Craig for taking your time in writing Ideal Stairs a review. We are happy that you are extremely satisfied with our service and workmanship. On behalf of Mesh and his team, we would like to Thank you for choosing Ideal Stairs. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.
Reply created 27 Apr 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 24 Mar 2015
Hardwood Floor; New Stairs
Mesh and his team did excellent work for a fair price. They put down about 1000 square feet of solid hardwood and built brand new stairs (basement and upper) and bannisters. Very high quality of materials and craftsmanship. It shows that they take pride in their work. This job was part of a major reno, we had issues with our other jobs and contractors but in the face of problems, Ideal Stairs provided me with solutions at every turn: they were patient, flexible and got the job done well in a timely fashion. Excellent level of customer service. After we paid in full and the other renos were complete, Ideal Stairs came back to do finishing touch ups. These too were done in a timely way and the work was again very high quality. We had large holes in the floor from radiators that were moved, and asked them to do a quick fix. Instead, they replaced the whole wood panel for a clean and professional finish. Mesh and his crew were a real pleasure to work with. We love our new floors and stairs.
Answer from pro:
Thank you Christina for taking your time in writing us a detailed review. We appreciate your honest and kind words as we always strive to offer the best customer service and workmanship to our clients. On behalf of Mesh and the team, we would like to Thank You for your business. It was a pleasure to have you as our client. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.
Reply created 24 Mar 2015