Ideal Stairs - stair recapping, stair refinishing and stair renovation in GTA reviews (284)

Review from Ken MacKinnon
Rating: 5 out of 5
Review left on 20 Feb 2015
Stair Conversion
Ideal Stairs just completed the conversion of our carpeted stairs to solid oak from the basement to the second floor including landings and the master bedroom. They also installed laminate in our family room. We were extremely happy with all aspects of their service.
Answer from pro:
Thank you Ken for writing us a review. We are glad that you are satisfied with our service and enjoying your newly renovated stairs and flooring. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.
Reply created 23 Feb 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 18 Feb 2015
Stair renovation: sanding, staining, railing
We hired Ideal Stairs after finding them on Home Star. We read some of the reviews and thought we would give them a call. Mesh was great to deal with. He came to see us the next day. We appreciated this as it showed his interest in having our business. Before coming to our house, he phoned and asked some questions about what we were looking for. The job consisted of removing the carpet off our stairs, sanding and staining, replacing the risers, changing the posts and spindles. We were impressed when he showed up prepared with examples of spindles and wood colour as well as the many pictures to show us on his iPad. We received a quote from him pretty quickly as well. We did take some time to think through what we wanted to do and Mesh was patient answering questions we had for him quickly and following up with us by phone. Once we made our decision, Mesh was also able to accommodate the start date we requested. The crew he sent in were excellent. They were polite, courteous and accommodating. They knew our concern about keeping the hardwood floors clean and each day they lined everything with heavy cardboard and cloth. We were also concerned about not having a railing at night for my daughter and dogs. Each night before they left, they made a makeshift railing out of spindles and plastic wrap. It was very impressive and gratefully appreciated. Also, each night, they cleaned up as much as they could minimizing the dust and making it easy for us to get around the work. Their workmanship was top notch. The stairs were beautifully sanded and stained, the trim painted very nicely and the spindles installed with great care. We cannot find any fault in the workmanship. The job was done within one week as promised. We highly recommend Ideal Stairs for their workmanship, attention to detail and professionalism. Great company. Thanks Mesh.
Answer from pro:
Thank you Marci and Jeff for taking the time to write us a detailed review. We are extremely happy that your experience with Ideal Stairs was a great one. We hope you are enjoying your newly renovated stairs. On behalf of Mesh and the team, we would like to Thank You for choosing Ideal Stairs. Kindly mention our name to any friends and family who need work completed for their stairs and or floors.
Reply created 23 Feb 2015
Review from HomeOwner
Rating: 4 out of 5
Review left on 24 Dec 2014
Stairs capping
Ideal Stairs were an excellent company to install capping of two circular stairs in Burlington. For many years, we had stairs covered with carpet. We removed the carpet. Ideal Stairs installed red oak treads and risers and matched the staining to the handrails. We are most happy with the new stairs, and the stairs are not slippy. The work was done within five days, and it was good to have it done in such a short time for the inconvenience of construction. Well done!
Answer from pro:
Thank you Hugh for taking the time to write us a review. On behalf of the team, we would like to Thank You for choosing Ideal Stairs. Kindly mention our name to any friends and family who need work completed on their stairs and or floors.
Reply created 23 Feb 2015
Review from HomeOwner
Rating: 4 out of 5
Review left on 21 Dec 2014
Stair upgrade
Almost every aspect of dealing with this company and Mesh, who was my main point of contact, was amazing. A very thorough quotation process, short turnaround time from executing contract to starting the job. I also made a few changes to the initial scope of work which probably should have resulted in additional costs but I was not charged more than what was quoted. There were a few issues. 1. The first is a small issue. Since the job started on a Thursday, I had to live through the weekend where no work was being performed without the safety of a railing system. I have three kids aged 1, 3 and 5 so that was a very nerve wracking weekend. 2. The second issue relates to the stain colour. Mesh explained that the difference between red oak and yellow oak effects how the stain appears which seems to have been a factor in our case. In spite of this, I would still recommend Mesh and Ideal Stairs and would use them for another project if an opportunity arose.
Answer from pro:
Thank you Ellen and Eugene for taking the time to write us a review. We are pleased to hear that you are overall satisfied with our service and recommend Ideal Stairs. However, we regret to hear that you had a couple of minor concerns. In regards to stains or any other materials that is used as part of the renovation, we will only proceed to use them if approved by our client.
Reply created 23 Feb 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 15 Oct 2014
Stair replacement
I hired Ideal Stairs to replace the carpet on my stairs with Oak treads and risers. The work included re-facing the stringers, replacement of the balusters, replacement of the posts and refinishing the existing bannister. I also had them install matching hardwood in the upstairs hallway. All of the work was top notch and completed on time. The workers sealed off the areas of the house that were not being worked on, they removed all of the old materials each day and they cleaned the work space before leaving each night. The work was completed as promised and to my satisfaction. I am so pleased with the work that I am planning to have them install hardwood flooring in all of the bedrooms. Raj and his team did an excellent job and I would not hesitate to recommend them.
Answer from pro:
Thank you Steve for your review. On behalf of Rajan and his team, we would like to thank you for choosing Ideal Stairs as your #1 choice for home improvement. Kindly pass along our name to any friends and family who may be interested in renovating their stairs and or floors.
Reply created 3 Nov 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 9 Oct 2014
Oak stairs, purchase and install laminate on 2nd floor and basement
We decided to change from carpet to laminate in our bedooms and oak on the stairs all the way to the basement. We obtained a few quotes which included Ideal Stairs. The first call to the office began our plesant journey after speaking to Jenna. Mesh was able to come over that same evening and povided a quote for the stairs and purchase and installation of laminate in the bedooms. We visited the showroom a couple days later and had a very plesant customer service experience with Jeanna. We also found another laminate that we liked for the basement at another supplier. Rajan came over and provided an estimate for the entire job which included the installation of the laminate in the basement. We proceeded with the job. It was scheduled for later in the next week. The entire job took about 5 working days. The workers were punctual and skilled in what they did. They took care and cleaned up at the end of each day. Mesh and or Rajan came over every day to check on the job. They kept us in the loop. It was always easy to contact someone and calls were returned promptly. There quote was what we paid and also included the underpad, baseboards, all oak stairs and risers and handrails. Rajan even added the 1/4 round afterwards for the basement at no additional cost. The stairs and the laminate looks great. We are pleased to get rid finaly of carpet and even more pleased with the work that Ideal Stairs did. We would definitely reccommend friends and family.Thanks to Rajan, Mesh, Jenna and the 3 guys who did the work. Keep up the good work.
Answer from pro:
Thank you Vijay for your recommendation and a detailed review. It was a great pleasure to have spoken to you, and your wife at our Showroom and over the phone. We are extremely happy that you are satisfied with our service, and we hope you are enjoying your new stairs and flooring. On behalf of Mesh, Rajan, our team and I, we would like to Thank You for choosing Ideal Stairs as your company for home improvement. Kindly pass along our name to any friends and family who may be interested in renovating their stairs and or floors.
Reply created 14 Oct 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 8 Oct 2014
Stairs/Hardwood flooring
I recently had Ideal Stairs install hardwood on my stairs and living /diningroom floor. I am very pleased with the quality of work that was done. Rag and his team did an excellent job hats off to them and Thank you. Rest assured I would not hesitate to recommend this company to family and friends.
Answer from pro:
Thank you Dawn for your review and recommendation. On behalf of Raj and his team, we would like to Thank You for choosing Ideal Stairs. Kindly mention our name to any friends and family who need work completed on their stairs and or floors.
Reply created 14 Oct 2014
Review from Simon
Rating: 5 out of 5
Review left on 22 Sep 2014
Hardwood Stairs
Customer service 10! Final product 10! Would I recommend to family and friend ABSOLUTELY! Honestly, If you are looking for a great finished product, professionalism and people who care about the quality of their work, 2 words, IDEAL STAIRS! I have dealt with other contractors in the past and Ideal Stairs were simply great what is not to like about this: 1. Fair reasonable price 2. They have a great step by step approach so you know what is happening when, on what day, no ambiguity. I also like they setup a day for you to come view the stain on a test piece to ensure it is to your liking before apply to all your stairs. These guys make it as easy as possible for the customer ... EXCELLENT customer service! 3. Little to no mess in your house, all the messing work (cutting, staining) is completed at their factory. And the work they need to complete in your house they are careful and keep the mess to a minimum, they care. I have had other contractors complete jobs and left my home in layers of dust. 4. After the stairs are installed Mesh and Raj come and inspect their employee's work. Our stairs look beautiful and they ensured everything was perfect! As a customer loved it, these guys take pride in their work, my wife and I were very impressed! Very happy with our new stairs, a BIG thank you to Mesh, Raj and everyone at Ideal Stairs!!
Answer from pro:
Thank you Simon for your detailed review and recommendation. We are ecstatic that your experience with Ideal Stairs was an excellent one. On behalf of Mesh and Raj, it was a pleasure having you as our customer. We hope you enjoy your new stairs.
Reply created 23 Sep 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 15 Sep 2014
Stairs
We wanted to remove the carpet on our stairs, and replace it with oak. Ideal Stairs was recommended by a colleague at work. Mesh and Raj accommodated our tight schedule, especially since we brought them in at the last minute. We appreciated that the work was completed as scheduled, and as quoted. Their crew was courteous and efficient. They took pride in their workmanship, carefully crafting the bannister and staining the stairs to match our hardwood floors. We are very pleased with our staircase!
Answer from pro:
Thank you Otilia for your wonderful review. We are happy that you are extremely pleased with our service and workmanship.
Reply created 16 Sep 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 11 Sep 2014
Stairs, floors
I was very pleased with the work done by Ideal Stairs. The team is extremely hard working and spent long hours making sure the job was done on time. Without hesitation I would definitely recommend this company to family and friends.
Answer from pro:
Thank you Karian for your review. We are extremely glad that your experience with Ideal Stairs was a great one.
Reply created 15 Sep 2014