Rockwood Kitchens reviews (131)

Dear Manndi, We are sorry to hear that you are feeling unhappy with your kitchen. We apologize for any frustration or dissatisfaction you have felt, and would like the opportunity to address some concerns directly. We take full responsibility for ensuring that our clients are satisfied and to ensure each concern is taken seriously, we offer solutions to move forward. It is important to clarify that after our installation was completed, we conducted a thorough inspection with you and every solution was agreed upon. For your specific kitchen, you required a modern look for the mouldings, so we tried using our filler material to create a straight trim with no added detail as per your request. The filler material chipped as it was being used and mitered in an area that is not specified for this trim. Alternative trim material, replacement material and service was offered complimentary to replace and rectify all discrepancies. As noted, you did not want us to return to complete further work at your home, so compensation + self-replacement of the glass doors was agreed upon. RockWood Kitchens takes pride in our work and customer service; we do our very best to rectify any issues that may arise. We remain committed to assisting you in any way we can. Please reach out to customer service (customerservice@rockwoodkitchens.ca) if you would like any further concerns addressed. Thank you for your feedback, and we hope to resolve this matter to your satisfaction. Best regards, RockWood Kitchens Team

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with Rockwood Kitchens. Rylee and Julia are both fantastic members of our team, and we’re glad they were able to make your project run smoothly. We’ll be sure to pass along your kind words to both of them, as well as to Ly for his outstanding work. It means a lot to us that you would recommend Rockwood Kitchens, and we’re delighted that you’re so happy with the product and installation. If you ever need anything in the future, don’t hesitate to reach out — we’re always here to help! Best regards, The RockWood Kitchens Team

Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with the RockWood Kitchens team. Emily, Chris, and Tamara truly appreciate your kind words, and we're thrilled that we could bring your vision to life. It was a pleasure working with you, and we're so happy that the installation exceeded your expectations. Thanks again for recommending us—we're grateful for your trust! Enjoy your beautifully renovated space!

Thank you for sharing your feedback with us. We are genuinely sorry to hear about the issues you've experienced with your kitchen cabinets. We understand how frustrating it must be to deal with such problems, especially after making a significant investment. We take quality and customer satisfaction very seriously at RockWood Kitchens. Our goal is to provide products that stand the test of time, and it is clear that we have fallen short in this instance. We would like to address your concerns and find a satisfactory resolution. Could you please provide us with your order number and contact information? Our customer service team will reach out to you promptly to discuss the situation further and arrange for any necessary repairs or replacements. You may also reach out to us directly at 905-886-8920 EXT. 413 We appreciate your patience and understanding as we work to make this right. Thank you for giving us the opportunity to improve our services and products. Sincerely, Customer Service Team RockWood Kitchens

Thank you so much for your wonderful review! We are thrilled to hear that your first major renovation project went smoothly and that you had such a positive experience with RockWood Kitchens. Our team takes great pride in providing top-notch customer service, high-quality cupboards, and professional installation. We're delighted to have been part of making your dream come true and couldn't be happier to hear that you're satisfied with the results. Thank you for choosing RockWood Kitchens!

Thank you so much for your thoughtful review! We're thrilled to hear about your positive experience with Sara and our entire RockWood Kitchen Team. It's fantastic that Sara could bring your ideas to life and make the process easy with the 3D layout. We're glad our team provided professional and efficient service, addressing any issues promptly. Your beautiful kitchen and satisfaction are our top priorities. We're excited to work with you on your in-law suite kitchen when you are ready. Thank you again for choosing RockWood Kitchens and for sharing your experience! Warm regards, The RockWood Kitchens Team

Thank you so much, Paul and Linda! We are delighted to hear that you had a positive experience with Sara in our Cambridge showroom. It's wonderful to know that she was able to assist you with all your questions and kitchen design. We are also pleased that the delivery and installation went smoothly. Your recommendation means a lot to us. Enjoy your beautiful new kitchen!

Hi Glen, Thank you so much for your fantastic review! We're thrilled to hear that you are extremely happy with the quality and look of your new kitchen cabinets, quartz countertops, and hardware. It's wonderful to know that Fatima, Felicia, James, and the rest of our team were able to provide you with a great experience. We aim to create a seamless and enjoyable process for our clients, and your kind words affirm that we are on the right track. We are also delighted that Tamara's visit and the gift basket added a special touch to your experience. Your recommendation means the world to us, and we truly appreciate you taking the time to share your positive experience. If you need anything in the future, please don't hesitate to reach out. Enjoy your beautiful new kitchen! Best regards, The RockWood Kitchens Team

Dear Jenn, Thank you so much for your kind words and for sharing your experience with RockWood Kitchens! We're thrilled to hear that our professional team and design process met your expectations. It's wonderful to know that you love your new kitchen. We truly appreciate your feedback and are delighted that we could make your kitchen renovation an easy and enjoyable experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Warm regards, The RockWood Kitchens Team

Dear Client, Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you have experienced with your recent installation. We understand the frustration this may have caused and we are taking immediate steps to address and rectify the situation. We have contacted our installation team to investigate the issues with the water lines, drawer faces, cupboard, and crown moulding. Due to the water lines being in the way, there was no other way to install the cabinet without cutting a portion of the back out. We have returned back to your home free of charge to put a panel in the back of the cabinet, helping to fill the cut out, replaced the drawer faces that had issues, along with ordering a complimentary custom door for over your vent. We understand you would like to install the custom door yourself, but we would be more than happy to do this free of charge, along with caulking the crown moulding without additional charges. Additional caulking would be up to you if needed to be done. Due to the door being custom, it does take approximately 6 months which had been relayed to you. Rest assured that we are working diligently to ensure that all necessary repairs and replacements are completed as soon as possible. Our Manager has been trying to contact you numerous times through e-mail, phone and has left multiple voicemails. If there is a different phone number you would like us to contact you on, please let us know. We value your feedback and strive to provide the best possible service to our customers. Please know that we are committed to resolving these issues and ensuring your complete satisfaction with your RockWood Kitchens. Thank you for your patience and understanding. If you have any further concerns or questions, please do not hesitate to contact us directly. Sincerely, RockWood Kitchens Customer Service Team