Rockwood Kitchens

Rating: 4.7 out of 5

Rockwood Kitchens reviews (131)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Feb 2024

    Kitchen Renovation

    I recently purchased cupboards & countertops from Rockwood Kitchens in Pickering. My design consultant, Julia, was extremely knowledgeable & helped guide me in deciding what would best suit my needs. She was in contact with me right through from the ordering to the installation process with follow up at completion. The three installers were very polite, pleasant & professional while focusing on their work. I would highly recommend Julia and Rockwood Kitchens. Thank you!

    Answer from pro:

    Hi Myra, thank you for taking the time to leave us a positive review. We greatly appreciate your feedback and are so please that we made your kitchen dreams come true! If you need anything in the future, we will be ready to help.

    Reply created 6 Mar 2024
  • Review from Customer of Rockwood Kitchens
    Rating: 0 out of 5
    Review left on 5 Dec 2023

    Supposedly White Kitchen

    Installer was absolute maniac! Through temper tantrums! Used wrong blades when cutting materials which left jagged edges and chips. Crown moulding is coming away from ceiling many areas left uncaulked . Kitchen was supposed to be white and new is now turning yellow and the chips everywhere make it look like a used kitchen was installed. this is not what 1 expects when having a new kitchen installed. Since Rockwood takes full payment before any work begins you have no recourse. They say they will touch up any errors. How do you think a new kitchen with touch ups looks?! I wish I had know and definately went with a different company.

    Answer from pro:

    Hello, I understand your frustration and sincerely apologize for any issues you encountered during the installation of your kitchen. Rockwood Kitchens strives to provide high-quality service and craftsmanship, and it's disheartening to hear that we fell short of your expectations. We take customer feedback seriously and would love to investigate this further so that we can hopefully rectify the situation to your satisfaction and prevent any issues you experienced from happening again in the future. You can get in touch with our customer service team directly at customerservice@rockwoodkitchens.ca. We value your business and hope to regain your trust in us. Thank you for bringing these matters to our attention and we look forward to the opportunity to make amends.

    Reply created 4 Jan 2024
  • Review from Customer of Rockwood Kitchens
    Rating: 5 out of 5
    Review left on 26 Mar 2023

    Kitchen and laundry room

    I did my laundry room and kitchen with Rockwood and it's just beautiful. Thank you for doing such a great job.

    Answer from pro:

    We are so happy to hear that you love your new kitchen and laundry room! Thank you for sharing your experience working with us, we appreciate it.

    Reply created 19 Oct 2023
  • Review from Sharon Smith Stewart
    Rating: 5 out of 5
    Review left on 12 Dec 2022

    Kitchen Renovation

    What can I say, my kitchen was in serious need of some love. It was peeling and was becoming an eye sore. Tommy and his team at Rockwood came through and turned my kitchen from the Please dont collapse on me into a dream space I dont want to leave . Tommy and his team are top notch from the design to the completed project. I would recommend them 10xs over. Thank you Rockwood Kitchens

    Answer from pro:

    Thank you for sharing your experience working with us Sharon! We are so grateful to have had the opportunity to make your kitchen a space that you enjoy spending time in.

    Reply created 19 Oct 2023
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 25 Oct 2022

    Not happy

    Surprised to see so many good reviews. I find the cabinets cheap, dent and paint peels very easily. Been waiting for ONE YEAR for them to fix our counter. Been after them several times to no avail. Never would I recommend rockwood to anyone. Very disappointed. Will need a new kitchen in a few years as this one is not holding up
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jun 2022

    Cottage Kitchen

    Right from the start our designer (Payton), the measurement guy and our installer (Monty) were fabulous! Payton made the entire process of designing and implementing our kitchen so easy and it turned out so perfect! Exactly what we had imagined. Thank you, Rockwood for the quality product and exceptional service! We will be returning to do our bathrooms with you!

    Answer from pro:

    Thank you so much for this amazing review! We will definitely pass this message along to Payton and the rest of the RockWood team. We can't wait to work with you again!

    Reply created 17 Aug 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Mar 2022

    Kitchen Reno

    We had a very positive experience with Rockwood Kitchens. Leah, our representative was very professional and anticipated our questions when we asked about dimensions, sizing and detailed pricing. She really knew her stuff and provided great service on the multiple of times we were there to finalize our order of our kitchen cabinets. When the cabinet installers came, they we fantastic too. Very professional, and friendly and made sure that my plumbing and my exhaust fan access were ready to install. It was like they were installing cabinets for their own home. Great job and I wish that all my dealings with other contractors were like this.

    Answer from pro:

    Hi there Mike, thank you so much for this kind review! We truly appreciate everything as well, and have passed this message along to Leah and the rest of the RockWood team. If there is ever anything you need in the future, please do not hesitate to reach out. Thank you again!

    Reply created 24 Mar 2022
  • Review from Kim Bimm
    Rating: 3 out of 5
    Review left on 6 Dec 2021

    Charged for changing Install Date

    I have no issues with the cabinets or with our Designer. Our cabinets aren't installed yet, but they are delivered. The larger cabinets were delivered without boxes or tops on them, and with our house being under major constructions, they will get full of dust and debris. Because of Covid (all businesses use this as their go-to-excuse lately) our Contractor had a lot of delays with electrical and plumbing. Therefore we had to re-schedule the install. I was charged $1,500.00 + tax to re-schedule. This is ridiculous, the cabinets already cost me so much, you would think that Rockwood would understand and use some empathy when it comes to re-scheduling. This is not okay with me. My contractor says he has never heard of this before and I am sure the installers will still have lots of work to do, so they aren't missing out on the job.

    Answer from pro:

    Hi there Kim. We apologize for any frustration you are feeling. I have been informed that you have spoken to a manager in regards to this situation and everything has been sorted out. We do unfortunately have a policy in our Terms & Conditions that states we need a minimum of 20 business days’ notice, to cancel, or reschedule an installation date. Our installer was unfortunately out of work for that week as the installation was suppose to begin Monday and the cancellation happened on the Friday before. We do our best to accommodate and work with any situation that arises and I truly apologize we could not be more help in this scenario. I am glad we were able to reschedule you for the New Year and if you need anything during this process do not hesitate to reach out. We are looking forward to seeing the finished kitchen!

    Reply created 15 Dec 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Nov 2021

    Lovely new shaker white DREAM KITCHEN

    Hey everyone!! I just bought my first house 8 years ago in Toronto before the housing boom! It was built in 1969 and has original kitchen…just wanted to share my before and after pictures with you folks and share my joy, satisfaction and love with my new kitchen!! From the wonderful service at the showroom, the selection process and the installers, ROCKWOOD has made the process very easy and quick! Definitely would recommend ROCKWOOD to anyone who wants to fall in love with their new kitchen as I have with mine! Not to mention this is drastically increased my house value but most importantly increased the love for my house and kitchen!!! Thank you Tommy & the ROCKWOOD Kitchen gang for an amazing job!! I’m saving up to renovate the basement kitchen soon, you guys will definitely be my first option!

    Answer from pro:

    Thank you so very much for your kind review - we truly appreciate it and are happy to hear how amazing everything went. If there is ever anything you need in the future (including maybe the basement kitchen!) please never hesitate to reach out! Thank you again.

    Reply created 7 Dec 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Nov 2021

    Kitchen, Vanity, Quartz Counters

    We moved 3 times in 6 years, we used Rockwood Kitchen all 3 times to upgrade out kitchens, quartz counters, and vanity. I tried shopping around but end up with Rockwood for the following reasons: 1) Hardwood cabinets and soft closure doors are standard 2) Mitter cuts quartz are standard, beautifully cut and polished. 3) Fast and skillful installations 4) Good customer service, responsive and reliable. Fast to rectify issues.

    Answer from pro:

    Thank you so much for your kind review and continuous trust with us here at RockWood Kitchens. We appreciate your kind words! If there is ever anything you need, please do not hesitate to reach out to anyone of us here at RockWood.

    Reply created 17 Nov 2021
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