Basco Calgary Window Repair & Glass Replacement reviews (113)

We live in rural Alberta about forty-five minutes SW of Calgary. Our home windows consisted of three sealed double paned large picture windows in which after forty-three years the seals had broken, eight smaller sealed double paned units which were still intact, sixteen single paned windows with a snap-in removable inner pane. These were all originally manufactured by Anderson Window Walls and the wood frames were still in excellent condition. Two and a half years ago we met Simon at his Basco booth at the spring Calgary Home Show and arranged for him to come out to address the fogging of the large picture windows. He came out and "operated" on the three windows which solved the fogging issue. Over time I was concerned about the thermal leakage related to the other windows in the house as they were cold to the touch during our spring, fall and winter seasons. We had had quotes to replace all the windows in the house that were ranging from $55 000 (replacing the casements and the glass with sealed units) to $22 000 (replacing just the glass). We called Simon at Basco this summer and he came back out to do some "problem-solving" as to how we could effectively replace all the windows with sealed units but keep the original frames. The end result: we have replaced all units with either triple or double sealed glass with argon gas between (the triple units). This took some very creative craftsmanship by Simon and the results were EXCELLENT! The cost for the whole project was a fraction of the lowest quote we had had. Simon was attentive to detail, efficient and very focussed on the project and a great pleasure to work with. We are now reaping the benefits of his labours and creative thinking. His follow-up to the work has been generated by his dedication to his professional ethic which encompasses excellence in the results. Ted Thorne

We have just finished 28 months of rebuild due to extensive water damage suffered in our home June 2015. We have had many contractors in our house who do not care about their quality of work and in most cases, left a mess for yet another contractor to come repair. Our experience with Simon was significantly different. Simon is totally professional and works with the high standards we expect. He was extremely careful to not damage any of the window casings during the change-over. We have noticed a significant difference in the heat that comes through the windows and are confident this will lessen the frost on the windows during the winter months. Absolutely Extremely Satisfied and happy to refer Simon to others. Thank you Simon for a

Work scope included replacement of a fixed second story double glazed window pane approx 3ft x 5ft as well as repair/adjustment of two casement window assemblies that didn't operate properly. Simon was very responsive throughout the process. He provided a detailed estimate to start, then completed the work on time and on budget.

Simon did excellent job re-caulking our windows. Matched the caulking colour well to our stucco and did a neat job. He charged me exactly what was quoted. He did such great job I had him do more windows. So far they have no more leaks! As well the one window he defogged is clear now and looks a lot better! Would refer him to anyone who needs this kind of work done!

I had a broken kitchen window and ended up getting 2 more Windows done also and my 2 large picture windows resealed. Simon did a great job, was on time, cleaned up and price was same as quoted. I would use him again.

One of the best, if not the very best services experiences I have ever received . Very professional, friendly and competent, Simon arrived when scheduled, prepared an accurate and complete estimate and followed through with expert craftsmanship to replace our two failing windows on time and as per the estimates. I recommend Basco for any window work you may be contemplating.

Window seal had broken , came out and measured , replaced glass . Looks like new , very happy customer

They were very professional and fair with the price. They were fast at getting the job done

Excellent service from Simon from start to finish and within a week! What a great concept for fixing the problems Best Buy Windows left for me. SImon was able to replace my window panes in no time and at a third of the cost of replacing windows - a solution that most other window installers will give you. Thanks Simon!

Excellent work. Punctual and polite. It is nice to have had our 20 years old windows defogged, repaired and caulked to make them last longer