Adam Smith, Calgary, Alberta
Answer from pro:
We're sorry to hear that the caulking did not rectify the problem. Your windows are of a metal-clad style, and commonly generate leaks as rubber seals fail over time. Applying caulking over the dried up seals has eliminated this possible source of water leakage for several other customers. While on site to validate the quality of the work performed, we assessed the quality of the work and detected no gaps or cracks. In the event that the caulking were at fault, we to have a 10 year warranty. You acknowledged that the work that had been done was good. As our representative tried to explain during the visit, resolving water leaks can often be a process of elimination, starting with the most obvious sources of leaks first, then working on other possible causes. We pointed out, an area above the window where the stucco was bulging out, which could be a possible point of infiltration. We sincerely regret that more work needs to be done to address your leakage problem.
Reply edited 20 May 2025