Basco Calgary Window Repair & Glass Replacement

Rating: 4.9 out of 5

Basco Calgary Window Repair & Glass Replacement reviews (113)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Dec 2019

    Window repair and Window glass replacement

    Simon is reliable and he provided me the best options for the repair and replacement of the glass. Service is fast and good. Iwill definitely use Basco again if I have any issue of my windows.

    Answer from pro:

    Thank you Peter for taking the time to share your experience with Basco.

    Reply created 11 Dec 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Oct 2019

    Window defogging

    We have used Basco twice now to de-fog two of our older picture windows that we're not yet ready to replace - what a difference it made! The windows look great and they're both perfectly clear inside. Prompt and great service, I would definitely recommend Basco.

    Answer from pro:

    Thank you Teresa for taking he time to share your experience with Basco.

    Reply created 9 Oct 2019
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 30 Sep 2019

    Window defogging

    UPDATED Nov 2019. Simon addressed our concerns, after this review was made. He personally came to our home and re-sealed all our windows that were treated. He recommended we keep humidity at 0% in home. One window did improve after he sealed it. The other ones did not. He has not recommended a new window pane (removed, new window pane, and resealed). He is nice, and I do think he is trying to rectify our situation. We had 5 windows treated with defogging in April 2019. I suspected at the time, that it was not done properly. The technician procedure did not match what was done on the promotional video. Afterwards, I did explain this to Simon (owner); how the procedure was not the same as the video. He assured me it would take 4-6 weeks to have resolution. In July, still no resolution. He sent same technician out a few weeks ago, to caulk the window. The technician did not address all windows that were initially treated. Attached photos are July 2019 and Sept 2019. We've been in communication with Simon to come up with a resolution. Currently, he suggests we pay more to have him replace the glass. I regret paying so much at the time, and requested re-imbursement so I could deal with another company (we would replace windows at this point!). We really believed all the other reviews here, and on google. I'm very disappointed that I wasted money on this. I will update photos and review if the fogging ever gets better. We've been waiting 5 months.

    Answer from pro:

    Hi Nicole, So sorry that you are not happy with our services. I do need to publicly clarify a few items mentioned in your review. I have tried to call and left voicemails to inquire about the results following my visit to your place, but have not directly heard from you. Our recommendation in regards to the humidity level in your house is not 0%, we go with the recommendation from CMHC, which recommends to drop the moisture level to 25 - 30% in cold winter months to avoid condensation on the interior surface of the glass. As far as the process that was followed by the technician, as explained during my visit to your place, and following my assessment, the defogging process was correctly followed, even though chemicals used may be different that what you saw in our promotional video. We do offer a warranty that will give you a 100% credit for the amount paid for the defogging to be applied against a brand new sealed unit, and I remember discussing this with you, and offering you this alternative, given the fact that some of the defogging was not effective. We track our success rate, and consistently from year to year over the 18+ years of doing business, slightly over 99% of the windows we defog give amazing results. In the rare occurrence where the defogging fails, the the client is offered the next best solution: replacing the sealed unit with a brand new one. If we all had known ahead of time that the defogging would not work properly on this particular window, then the solution to fix the problem would have been to replace the sealed unit, which is why we offer this solution as part of our warranty. Over 99% of the time, we are able to save our clients the expense of replacing the glass units, but in rare cases, we do have to replace it to fix the problem. Again, I am very sorry that the initial treatment did not resolve the problem, but I am committed to resolving. Please call us at your convenience to discuss further.

    Reply created 16 Nov 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Aug 2019

    Window repair

    I was looking to have to bedroom window hardware fixed as the windows did not close well, causing drafts and cold air in winter months. Simon came out and organized the repair and also a completed a defogging of our living room bay window. Parts had to be ordered and Caleb completed the repair. I found Simon and Caleb to be very professional, prompt in the response time from the initial query, polite, and very knowledgeable and proficient at their craft. I would definitely use their services again and recommend this company to anyone seeking window repairs.

    Answer from pro:

    Thank you George for taking the time to submit this review. It was a pleasure working with you.

    Reply created 7 Aug 2019
  • Review from Customer of Basco Calgary Window Repair & Glass Replacement
    Rating: 5 out of 5
    Review left on 21 Jul 2019

    Window deffogging

    I highly recommend Basco as my recent experience was excellent. Simon worked with me regarding what work was needed regarding window defogging, was very knowledgeable, responsive, as well as accommodating schedule wise! My windows are now clear again. Thank you Simon!

    Answer from pro:

    Thank you for sharing your experience with Basco. We're grateful for your appreciation of our service level.

    Reply created 23 Jul 2019
  • Review from Judy Sliwinski
    Rating: 5 out of 5
    Review left on 16 Jul 2019

    AAA = All Around Awesome!

    All around amazing service. Simon is awesome and very professional. Kept in touch throughout the time that it took for me to decide and was very patient. Follow up was second to none! Would recommend in a heartbeat!

    Answer from pro:

    Thank you Judy for taking the time to share your experience with Basco. It was a pleasure working for you.

    Reply created 17 Jul 2019
  • Review from Customer of Basco Calgary Window Repair & Glass Replacement
    Rating: 5 out of 5
    Review left on 4 Jul 2019

    Broken Window Replacement

    My son broke the window beside our front door. Basco gave me an estimate over the phone and a quote upon visting which was the same. Once I agreed to have the work done they took part of the payment, ordered the window and once they recieved it contacted me immediately to come install it. I was very pleased with their very professional service, prompt and speedy service and good prices too. I wouldn't hesitate to call them again or recommend them to any of my friends.

    Answer from pro:

    Glad to read your appreciation of our services. Thank you for sharing your experience with Basco.

    Reply created 5 Jul 2019
  • Review from Customer of Basco Calgary Window Repair & Glass Replacement
    Rating: 4 out of 5
    Review left on 4 Jul 2019

    Window Repair and Screen Replacements

    Vertical window was off the track and could fall into the room. Basco was able to repair the existing window hardware to make the window usable again. Also had 3 window screens replaced. Window screens were kind of expensive at about $100 per screen. Other than that, the window repair technician Caleb was very friendly and did a great job fixing everything and explaining it all.

    Answer from pro:

    Thank you for sharing your experience with Basco.

    Reply created 4 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jun 2019

    Window Replacements

    We initially contacted Basco in early 2018 to de fog a few windows in our 30 yr old house. Simon, provided a quote but also mentioned (no sales pressure) that Basco could replace be windows if we preferred. He explains the advantages in terms of insulation and heat reflection and left us an alternate quote. We compRed priced to a few other vendors and decided to proceed with Basco. Sine then they have replaced approximately 20 windows as well as repaired/replaced hardware on a couple of casement windows. We have noticed substantial improvement in heat reflection in our upstairs bedrooms during the summer. Very satisfied with Basco (Simon and Caleb) and would highly recommend.

    Answer from pro:

    Thank you Sheri for sharing your experience with Basco. Glad to see that you are happy with your new improved sealed units! It's always a pleasure working for you.

    Reply created 18 Jun 2019
  • Review from marlito
    Rating: 5 out of 5
    Review left on 10 May 2019

    window

    Booking is easy, got hold of customer service right away. This company is very professional and straight forward to work. The job is well done. They fixed 2 of the awning handle on my windows.

    Answer from pro:

    We are glad to count you among our satisfied customers Marlito. It was a pleasure working for you.

    Reply created 10 May 2019
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