Brick Aid Masonry reviews (172)

I can't rave about Phong and Brick Aid Masonry quite as much as other reviewers but I am still quite happy with the job they did. I hired them last autumn to repair several areas of our house where the brick was crumbling. Their quoted price was slightly lower than the others we got but not the lowest. Because of bad weather and a few health issues on their side, they were only able to spend one very long day here before it snowed and the weather got quite cold. We mutually agreed to defer the rest until spring. Frankly, I wasn't totally happy with their initial work. While the chimney repair and some other parts looked quite good, there were other areas that looked either incomplete (a few of the cracked bricks weren't replaced on the side of the garage) or not well done (the bricks on the window ledge weren't all cut to the same length). To be fair, they were working in the dark for the last hour or two. I took pictures and sent them with the list of my complaints to Phong. In spring, about a week ago, Phong came back with his son and they fixed all the problems I had pointed out as well as finishing the parts they didn't have time to start last fall. That's when the reason for all the past good reviews became clear. Phong cared a LOT about keeping me happy and didn't argue at all about fixing the parts that didn't look good, even including a few parts that I just noticed on that day. While the initial quality problems stop me from giving them 10/10, I have no qualms about recommending Brick Aid Masonry to those who want an honest, competent masonry company for a fair price.

Phong was very responsive to my needs (parging and pointing) and his follow up service was excellent. I highly recommend Brick Aid!

We contacted Brick Aid Masonry as we had a multitude of brick work that needed attention. A Victorian building in the Annex- the work included a complete rebuild of a planter retaining wall to brick replacements and parging work on other sections of the building. They matched the bricks perfectly. Phong and his crew were professional and did a beautiful job replacing only what was required. No pressure sales tactic here, they are very honest and well definitely hire them again.

My inquiry received a prompt and courteous response and the work done was excellent and on time. I'm very happy with the result and grateful that it could be done at a busy time of year. So glad that my friend recommended Brick Aid Masonry to me!

We filled in an old milk/mail box at the side of our house. Phong did a good job trying to match the colours of the vintage 1950's bricks. He removed some old bricks to stagger the new ones into the wall and didn't just put new bricks in the hole, for a more natural look. He also reparged a few old vent holes from previous laundry and furnace renos. I highly recommend.

My experience with Brick Aid Masonry has been excellent. Phong was very prompt to respond. Within weeks scheduled me for Tuck Pointing bricks around my garage. It was indeed a pleasure to deal with Phong. He demonstrated excellent workmanship and i would have no hesitation in recommending him. Would certainly use his services in future when needed.

We were very surprised by how well Phong's team can replace old bricks near the bottom of our over-100-year-old home. The job was done over an entire Saturday. The brick masons, Mike and Teo arrived on time and work diligently. We have a painted brickwall so they painted the new bricks as well as touching up on some peeled paint. They returned on the following Monday to complete the silicone seal after the paint has dried. Everyone I have dealt with at this company is very communicative and courteous. I would ask them for any future Brick Aid!

Our experience with Brick Aid Masonry has been excellent. Phong responded very quickly to our first phone call in early July of this year and within 3 weeks the work was done tuck-pointing on 2 sides of our 100-year-old home plus re-parging the foundation wall on one long side. From our first call to request an on-site consultation to completion of the work, BrickAid Masonry has been very reliable and a pleasure to deal with. Phong and his team are professional, trustworthy and very hard-working. They arrived on time and worked diligently throughout a very long, weekend day; when they left the site was as clean as they could possibly make it, given the nature of concrete work. We were very satisfied. Then, several weeks later, a large section of our chimney cap broke off and came tumbling to the ground. We contacted Phong right away and he came to our rescue. He and his co-worker, Mike, did the repair the following week. They worked non-stop and, despite it being a long day for them both, they were meticulous. We now have a new chimney cap and the structure is secure for many years to come. The work ethic of Phong and his team is truly admirable; we cant thank them enough!

The bricks and mortar at ground level at the side of my old house were deteriorated and spalling in some places. After speaking with Phong, I decided to go for repair rather than parging. Tekla did the job in one day, replacing bricks including a windowsill and repointing where needed. There's a small section of the wall that was parged previously and he fixed a couple of cracks there too. When Phong came to assess, he added a few more fixes and now I'm pretty confident there won't be any moisture seeping through the bricks (there was efflorescence on the inside of the unfinished basement.) I will have the full side of my house repointed in a year or two and will call BAM. Both Phong and Tekla were professional, good at what they do and also very nice!

Van and Auston from Brick Aid Masonry (BAM) did a great job on my porch steps that included the repointing of mortar and front steps, replaced damaged silicon, grinder and repointed stress cracks. They even discovered that a few of the bricks were falling out of the steps and replaced them with new ones. Prior to the work, they came over to my house to discuss and evaluate the work needed. Was very clear on what needed to be done and provided a quote and timeline. I would highly recommend BAM for masonry and brick works.