Brick Aid Masonry reviews (172)

Our usual routine for any maintenance or renovation work is to have a few estimates and then decide which company suits our needs. This, however, was not the scenario. A neighbor had some work done last fall and we happened to see Phong unload his supplies for that job. We asked for his business card for future reference. When we needed some work done, we recalled our first impression of him. He was polite, courteous and professional. Upon meeting him at the site for an estimate, he was punctual, knowledgeable and patient with us, taking extra time to explain what needed to be done, answer our all of many questions, provided us with a time line for the work to be completed and followed with the cost of the job. When we asked if other brick work needed to be done on the patio wall, he suggested to wait until it really needed to be repaired before we tackle it. In our experience with other companies, they would just say, they'll do it and the price escalates to benefit them. This was the deciding factor to have Brick Aid Masonry do the job! No other estimates were necessary! We agreed on the spot, to have them do the work. From start to finish, they, Phong, Van and Teo, the masonry were meticulous in their work. They seemed to take pride in their workmanship. They never rushed the job to move on to the next job. We even gave them a key to the house to allow them easier access...something we rarely do. Would we use them again? A definite YES! Would I refer him to my family and friends? For sure!

I had an excellent experience with Phong and his crew. They were neat, courteous and efficient. Replacing the deteriorated stone window sill on the third floor of this 100-year-old house was particularly challenging. I was impressed by the high quality of their workmanship and attention to detail.

Phong and Van have done a great job - tuckpointing at my place. The work was completed timely and professionally. Very happy with their work. Also, it seems to come with 2 years warrenty on their work, according to the receipt. I highly recommend this company.

I hired B.A.M to repair/replace severely damaged bricks on my front staircase walls. Due to the poor condition of the remaining bricks that had originally appeared undamaged, it turned out to be a larger project than originally planned. Despite the increase in scope, B.A.M was able to keep the cost increase to a very reasonable level. In addition, Phong and Van were punctual, courteous and overall great to work with. I am very happy with the end result and would highly recommend B.A.M.

We noticed stress cracks in the masonry around our basement windows and noticed there were no visible lintels installed on our 7 year old home. We tried to contact various companies for help and very few were responsive or willing to take on the work. I found Phong and Vans reviews on Homestars, and the reviews are all true. I contacted Phong, and he was responsive and so helpful, and so respectful. He gave us a reasonable quote, and was more than willing to come help us out. He removed bricks and found out that we did have lintels but they were too short and incorrectly placed. He put in the appropriate size, and although he wasnt able to find our exact brick to match, he found the closest thing, and even did a bit of a mortar wash on the new bricks so they could be as close as possible to our existing ones. My husband and I are very happy with the work done and knowing that our house is structurally sound. I wouldnt hesitate to recommend Phong and Van to anyone. Please call him with your masonry needs, I promise you wont be disappointed.

Phong and Van did excellent work on our house. They replaced about 40 damaged bricks, filled in gaps and cracks in the walls, parged along the side of the house, fixed a window sill, and fixed some damage to our front porch brick pillar. They also fixed some issues caused by a previous job(s) that was done by someone else. Our house looks so much better after their work. And Phong was always very quick to respond to my texts which I really appreciated. I would definitely use them again and recommend them to others.

My 1958-built bungalow was in need of serious tuckpointing in the front-facing brickwork. There were also some major cracks in our cement stairs requiring repair and a small parging job needed around our porch. Phong and Teo from Brick Aid Masonry came highly recommended, and they did Not disappoint. They were flexible with a convenient time to come do the work (once the winter weather had passed); and were fantastic professionals. The price was reasonable and they took the time needed to ensure all the work was done to the level necessary. The bonus? Aside from being expert craftsmen, Phong and Teo are great people. I wouldn’t hesitate to recommend Brick Aid Masonry for all your brickwork / masonry needs.

We bought a house that had multiple long, deep cracks in its brick exterior reaching up to the second level that had been improperly repaired with silicone caulk. I reached out to Brick Aid Masonry and they provided a quote the next day. Phong and Van were super professional, friendly and quick with the job. They matched the colour of the concrete mortar to match the existing building and it looks great now. We will definitely hire them again for future exterior projects.

I contacted Brick Aid Masonry in the summer of 2021 for a quote to repair the foundation parging on one entire side of my detached home. It was a project I knew about when I had purchased the home 5yrs prior, but I had never gotten around to it. The pile of crumbling concrete accumulating at the side of my home was screaming that it was time to address this issue. Brick Aid Masonry provided a reasonable quote from photos that I sent. Within a short time thereafter, we found a time that worked for both of us to start the project. From my photos it was not possible to see that the damage went down nearly the entire length of the house. They discovered this issue on the first in-person visit to my property and provided me with a very clear demonstration of the extent of the damage and the nature of the additional work they would need to do to fix it properly. This necessitated a modest increase in the final cost of the work, but nothing unreasonable. The team completed the work quickly, cleaned up the premises daily, and was very good in communicating next steps. They were quick to remedy any concerns that I articulated. Ultimately I was very happy with the final result and would hire them again.

We had a great experience working with Brick Aid Masonry, from our initial contact for an estimate, to the visit to assess the work needed, to the work itself. Our original request was to fix the crumbling mortar on our front porch steps, as well as seal the flagstone of the porch and steps. Phong’s description of their approach to fixing the mortar “sealed” the deal. Once we decided to go with Brick Aid for the job, we asked Phong whether his team would be able to partially close up a window as well, in advance of a waterproofing job that was due to start later in November. That task was added to our job, and Phong and Van made both the porch and the reduced window look great. Thank you so much!