The Monitoring Center

Rating: 4.6 out of 5

The Monitoring Center reviews (296)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Aug 2017

    New Retail Store

    We were moving to our new retail location and the customer service was outstanding from the first call. Installer arrived earlier than skeduled and finished work very well. He made sure everything was working before he left the place.

    Answer from pro:

    Thank you so much for you positive review ... we appreciate your business!!

    Reply created 29 Nov 2017
  • Review from Korry Frew
    Rating: 5 out of 5
    Review left on 17 Aug 2017

    Alarm system change from one provider to another. GSM and mobile link added.

    Love this concept of how easy it is to switch and use existing hardware to migrate to the new service provider. The features were made available but not pushed. No dodgy deals. Straight forward. Simply leass expensive than the big guys. Install guy was a little grumpy but what can you do. Very positive so far. I'd recommend for sure.

    Answer from pro:

    Thank you so much for your positive feedback Korry. We look forward to servicing your security needs for many years to come. Welcome on board!!!

    Reply created 17 Aug 2017
  • Review from D JOSH
    Rating: 5 out of 5
    Review left on 13 Aug 2017

    Home Security Service

    I have TMC as security service provider since 1.5 year and it is great experience , installation was perfect , Emergency reporting call back was very prompt. Happy with price and service ,Highly recommend this company without any hesitation.

    Answer from pro:

    We cannot thank you enough for taking the time to post your positive review DJ. We will do our best to continue servicing your security needs to the best of our ability. We appreciate your business.

    Reply created 15 Aug 2017
  • Review from Olga R
    Rating: 0 out of 5
    Review left on 15 Jul 2017

    Service

    Contacted the company for technical assistance on Saturday. The employee was extremely rude, mocked my voice and accent. Told me not to ask questions when he speaks. The issues was not resolved. Stay away. They are only good when they need you to sign up. If a service person allows himself to talk to clients in such a manner, it is indicative of the company's broader attitude.

    Answer from pro:

    Hi Helen ... we do apologize for any inconvenience the above may have caused you. We pride ourselves in the delivery of outstanding customer service and assure you that one representatives behaviour is not indicative to our company attitude. Please do contact me directly so we can 1. find a remedy to your alarm issues and 2. we can investigate the manner in which you were addressed by the TMC representative in question. Please email mirella@themonitoringcenter.com or contact me by phone 1-866-247-4999 Ext.2235. I look forward to speaking with you and will absolutely assist in finding a remedy. Thank you Helen.

    Reply created 18 Jul 2017
  • Review from Customer of The Monitoring Center
    Rating: 0 out of 5
    Review left on 19 Jun 2017

    Incompetence at every turn

    Did not show up for installation when promised. Took weeks to reschedule. Brought wireless equipment when we had contracted for wired. Yet another appointment to correct that. Despite the fact that I did not authorize them to take money out automatically at renewal time, they did so anyway, WITHOUT EVEN SENDING AN INVOICE. Very poorly run company.

    Answer from pro:

    We do apologize for any inconvenience. Allow me to explain that all of our customers are on pre-authorized debiting once per year automatically through Bank, VISA, M/C or AMEX in order to keep costs down and deliver the lowest possible alarm monitoring rates for our customers. Invoicing is part of this cost saving measure as well. I will be more than happy to provide you with a copy of your agreement. I look forward to reviewing this with you, please contact me, Mirella, Sales Manager 1-866-247-4999 Ext 2235 or email mirella@themonitoringcenter.com so that I can assist you in understanding the signed agreement.

    Reply created 19 Jul 2017
  • Review from Customer of The Monitoring Center
    Rating: 2 out of 5
    Review left on 18 May 2017

    Service

    They are good until you need service. All goes downhill after that. They make you wait 2 weeks before you get a date. They send someone out who cannot fix the issue then you have to wait another two weeks for their oversight. Will cancel as soon as I can.

    Answer from pro:

    We do apologize for any inconvenience ... our scheduling practices are normally quite different than what has been described above. Please do contact me directly so we can investigate and possibly remedy your negative experience. Please contact Mirella, Sales Manager 1-866-247-4999 Ext. 2235 or email mirella@themonitoringcenter.com. I look forward to assisting you.

    Reply created 18 Jul 2017
  • Review from Customer of The Monitoring Center
    Rating: 5 out of 5
    Review left on 12 May 2017

    Monitoring Service

    We couldn't be more happy with TMC. Other alarm companies charge almost triple the amount per month for the same service. We've been referring our friends and family to TMC and they've been happy with their service as well. Their customer service is awesome and they're very helpful and patient to answer my questions. Thanks TMC Team!

    Answer from pro:

    We couldn't be happier that you decided to join the TMC experience. Welcome on Board!!!

    Reply created 18 Jul 2017
  • Review from Customer of The Monitoring Center
    Rating: 5 out of 5
    Review left on 11 May 2017

    Alarm install

    I have 2 residential accounts and 1 business being monitored by TMC. Ive received fantastic service for each install and for the continued monitoring. Actually, when i accidentally open a door before disarming they call me much quicker than my other alarm company ever did. Ive just signed up another family Member as i am quite confident that she will receive the same great service at an affordable Price. TMC is a welcome change!

    Answer from pro:

    Thank you so much for your referrals ... we appreciate your business!

    Reply created 18 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Apr 2017

    Great Service!!

    Installation was very fast and the gentleman was very nice and professional! I'm glad I switched from another company as it is saving me a lot of money. This company has great customer service and great prices!!

    Answer from pro:

    We are also very glad you switched ... welcome on board!!!

    Reply created 18 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Mar 2017

    THe Monitoring Centre

    I have used The Monitoring Centre for a number of years. We have moved several times and they have always been very helpful when moving and trying to use existing security equipment in the house. Every time we have moved we have requested the same excellent technician, Adam, who always takes the take to make sure that the security system is set up properly and that vulnerable areas in the house are covered. The Monitoring Centre offers great value in monitoring, and with the savings on house insurance, the cost of the monitoring is often nearly covered by this saving. I wouldn't hesitate in recommending the Monitoring Centre to anyone interested in home security.

    Answer from pro:

    We cannot thank you enough for your positive review and recurring business. We will continue to deliver the best customer service possible to ensure you select us once again on your next move. Congratulations!!! And welcome back!!!

    Reply created 18 Jul 2017
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