The Monitoring Center

Rating: 4.6 out of 5

The Monitoring Center reviews (296)

  • Review from Dan Shum Shum
    Rating: 1 out of 5
    Review left on 8 Feb 2011

    Alarm install/setup/follup up service

    Contacted TMC to get the details on their $9.99 alarm deal. They promised timely/professional onsite service. They came, got me to sign the contract, and said they will finish up the work at a later date because they were not prepared to do the work. Subsequent appointments cancelled last minute due to very lame reasons. No staff even though the appointment was confirmed. No ladder to do work. Part was not available. They even had the nerve to tell me they re-evaluted the work and it would cost me another $800. TMC told their staff to walk away from the work if they did not get the additional funds. Called their monitoring center to speak to someone in charge. What a surprise, no one with authority was available. They don't even reply to voice mail. Now I am trying to get this one year contract cancelled.

    Answer from pro:

    I have made every effort to find a customer on file that fits the profile of events described above and there is no such incident. Please Dan contact me directly Mirella, Sales Manager 1-866-247-4999 Ext. 2235 or mirella@themonitoringcenter.com so we can locate your file and remedy this situation. To our knowledge there is no-one in our database that fits this scenario. I welcome your call :).

    Reply created 26 Mar 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 5 Nov 2010

    Alarm Monitoring

    I've had some experience with alarms, having worked in two different Canadian Monitoring stations (neither of them were TMC) and having installed alarm systems for a living. I was well aware of the markup in alarm monitoring, and really just wanted a central station watching over my alarm system (burglary and fire). I didn't want fancy monthly/weekly reports as to activity, and didn't want the station to keep track of whether the system was armed or not. TMC has delivered on their promise. Their technician was professional and pleasant, arrived on time and tested the system fully. We've had a few alarms since (legitimate false alarms, mainly due to pets) and TMC has always been prompt in calling the keyholders (or in one rare case, dispatching the local police). We moved after 11 months of service and TMC was right on the case following up on when the system would be active at the new address, ensuring that the zone list was correct and that our emergency contacts had remained the same. Frankly their service is much better than companies that charge 2.5X the money. I'm a satisfied customer. Updated: 30 March, 2014 - I am still a satisfied and current customer of TMC years after writing the review above, but should note that I did recently get my monthly rate increased without explanation from the posted and highly advertised $9.99 a month to $12.99 a month (Keeping in mind that I did enjoy the $9.99 rate for 5 years) which I found a little disappointing. We do not generate many alarms and you would think that customer loyalty would be rewarded, not penalized. Update: We've changed monitoring stations. We were able to arrange monitoring at the old $9/mo rate somewhere else. TMC will not refund any portion of your annual fee, but will keep a "credit" on file that you can use later or transfer to another customer. Not happy with this, but frankly it's been the only disappointment (aside from the rate increase) in the time we'd been with TMC. I'd still recommend TMC, but would warn people that they will inevitably raise your rate after a few years at the $9.99/mo level.

    Answer from pro:

    We truly appreciate your positive commentary Erik and we will strive to continue to meet and/or beat your expectations.

    Reply created 26 Mar 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 20 Jul 2010

    Home Alarm Monitoring

    We have been with TMC for almost 3 years and just renewed our contract. Overall, we are satisfied, but we find the service is sometimes hit or miss; for example, we do not always receive a phone call after a false alarm or after a power failure. But they are so much cheaper than the other companies we considered that we just haven't made a change.

    Answer from pro:

    TMC does cost less than our competitors however we are dedicated to the delivery of high-quality...low-cost alarm monitoring. Allow me to explain that If you are not receiving a call when your alarm is triggered it would be because you are inputting your 4 digit ID code immediately which does not allow the alarm system to fully communicate to our central station. Please do contact us if you have any questions about this process and we will be happy to explain further. Thank you so much for your commentary...we appreciate your business and hope to this helps. For further explanation please feel free to contact me directly, Mirella, Sales Manager, 1-866-247-4999 or mirella@themonitoringcenter.com

    Reply created 26 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Feb 2010

    alarm system

    We have had the monitoring centre for over 12 years in our home. They came and checked the alarm and modified and put us on fire and alarm monitoring, 24/7.OUr insurance rate was then lowered. Very reasonable and when the alarm goes off they call and you give them the code number they gave you so you can id yourself and then tell them if it is a false alarm or not. The cost is well below other companies who monitor at $25 per month and they have servcie people who can assist with all alarm needs.

    Answer from pro:

    We are happy to be of service and appreciate your loyalty :)

    Reply created 26 Mar 2014
  • Review from Bill
    Rating: 0 out of 5
    Review left on 21 Apr 2009

    Monitoring services

    Dealt with these guys for several years and then they jacked up the rates for me as an existing customer. $9.99 is not for long-term customers according to their customer service and so I cancelled when I was advised my new rate was $12.99. Nice to see a company try to take a 30% increase in a time of recession and not give additional value for services received. I found a local guy that matched their increased price to take over my system and he will also service it.

    Answer from pro:

    The rate increase on 3rd year renewal is unfortunately a necessity in order to continue to deliver high quality service. We do send notification in writing so our customer has the option of renewing at the new rate or looking for another monitoring option. We also have a rate GUARANTEE at $9.99 for our seniors :). We are sorry to have lost your business but are happy you were able to find another option for you and your loved ones. Any questions please feel free to contact me directly, Mirella, Customer Service & Sales at 1-866-247-4999 or mirella@themonitoringcenter.com for assistance.

    Reply created 27 Nov 2013
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 23 Oct 2008

    Security monitoring

    Cost for new customers are $9.99 per month but for repeat customers it is at least $12.99 per month. This cost is cheaper than bigger companies but only if false alarms and other alarm events rarely occur because there are charges for almost everything.

    Answer from pro:

    There are absolutely NO charges for alarm events. Please contact me directly so I can clarify any miscommunication, I would be happy to assist in ensuring any unanswered issues have been resolved. Mirella, Customer Service & Sales, 1-866-247-4999 Ext. 2235 or mirella@themonitoringcenter.com.

    Reply created 27 Nov 2013
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