The Monitoring Center

Rating: 4.6 out of 5

The Monitoring Center reviews (296)

  • Review from Hilary Dalton
    Rating: 4 out of 5
    Review left on 25 Nov 2012

    needed home alarm system

    We needed a home alarm system but did not want to pay too much. So we researched and found that the Monitoring Center cost approximately only $120 plus tax per year. So we went with this company for about 2 years. Since the hardware for the company was already installed, we did not have to pay that extra cost of purchasing and installation of hardware. While we were out, the alarm was tripped and the police came, after the fact. A report was filed, we saw footprints in the snow, so the alarm worked to scare the intruder. That was good. However, it would not have been effective against a professional thief who could make it in and out in 5 minutes, before the police show up. So I recommend this system if you just want to "scare off" intruders. But I do not recommend it if you need greater security for your house. After the alarm is tripped 3 times in a year, the police will not respond. That 3 times per year includes false alarms.

    Answer from pro:

    There is guard service available after you have used your 3 York Regional Police false alarm responses. I would further suggest that you change your alarm instructions Hillary...we can change your instructions to suit you and your family's needs which will cut down and/or eliminate any false alarms dispatched to your home moving forward. Please feel free to contact our office or contact me directly, Mirella, Sales Manager 1-866-247-4999 Ext. 2235 and we will be happy to assist you in making these changes.

    Reply created 26 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Nov 2012

    New alarm system and monitoring

    When we moved in decided not to go with the $34.99 a month pushing company that previous owners used. Found The Monitoring Centre and for $9.99 a month (first 3 years then $12.99 a month) they provide the same great service. Bought my own equipment so never have to worry about being locked in a contract. The only contract for The Monitoring Centre is that you pay one year at a time. Happy with their service. Just wish they would not require me to have a home phone but that is the same with most companies.

    Answer from pro:

    I have great news for you. We are happy to report that there is a newly introduced VOIP Alarm Broadband module that will allow us to monitor your alarm system without a home phone. So please do contact our Service Department @ 1-866-247-4999 and we will be happy to hook you up. Thank you once again for your positive feedback...we would love to assist you further.

    Reply created 26 Mar 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 6 Nov 2012

    Alarm monitoring

    We decided to sign up with TMC when we moved into our current place half a year ago. It was prewired, so TMC confirmed the make and model or the alarm system over the phone to ensure they can provide service. They gave us all the details regarding monthly fees and promotions. The technician arrived on time and set up everything quickly. We set off the alarm once and I've read reviews that it takes them a while to call to verify identity, etc...but they called within a minute! They've also called a few months into service to test our alarm to ensure everything was still working properly. Great price of $9.99 per month! You have to prepay a lump sum of one year, but we were given an 6 months free after the year is up.

    Answer from pro:

    Thank you so much for your positive feedback. At TMC it is our objective to ensure the safety of your home and loved ones. We make every effort to contact your home within one minute of receiving an alarm. Your confirmation of our response time is greatly much appreciated. Thank you.

    Reply created 26 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Aug 2012

    The Monitoring Centre

    I have been a customer for approximately 7 years. I came from this industry and worked for a similiar company. This company provides EXCELLENT Service, they go thru the regular security checks and if alarm is set off they call the house within a minute! I can only say they are the best monitoring company I have ever dealt with.

    Answer from pro:

    Thank you, it is our pleasure to serve you and your loved ones.

    Reply created 27 Nov 2013
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 28 Jun 2012

    draconian cancellation policy

    After being a loyal customer for many years, they were no longer able to moniter because I went to a voip phone. I worked with technical support for months but they were unable to get me hooked up. After 6 months of paying for no service I went to cancel but I was charged an additional full year of services because I cancelled 8 days BEFORE the start of the renewal versus 15 days required by contract. I tried to reason with the cancellation department, but to no avail. (I find it interesting that they modified the contract terms by charging 12.99 versus 9.99 without written approval but are claiming contract terms to get money for no service. I am now looking into other potential ways to rectify the situation purely out of principal.

    Answer from pro:

    Our contract states 15 days written notification for cancellation and is fully automated which is why your monitoring would have rolled over. Yes alarm monitoring rates are raised to $12.99 on the 3rd year of renewal ($9.99 frozen for seniors). Please be aware that any balance of alarm monitoring is in your account and you may gift it to a friend or family member if you will not be using it. Please do contact me directly and I will be happy to assist you in this process. Another option would be to add a cell back-up unit so we can continue monitoring for you through VOIP :).

    Reply created 27 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Apr 2012

    Home alarm system

    Called TMC to set up our home alarm system and I'm really pleased with their service! Quick responses, proper security checks when they call us about alarms going off. Fast and easy installation. I didn't have any problems or issues

    Answer from pro:

    You said it all Melanie...thank you. Affordable, Dependable, Full-Service alarm monitoring. We so appreciate your commentary and we are here to service your security needs. Thank you for your feedback.

    Reply created 26 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Nov 2011

    Home Security System

    Solid alarm company! Switched to The Monitoring Centre (TMC) after a dismal, never-ending 3-year term full of frustration with Reliance Protectron (Reliance is garbage company that's best avoided by the way...) I'm very impressed with the excellent customer service TMC offers. I made my appointment to switch over my system to TMC back in June. Just like the othe reviewer said...two days before the appointment, they called me up to make sure the appointment was still convenient for me and then even sent an email - impressive! I was given a 1-hour window when the TMC tech would show up - sure enough he came when promised. The tech checked over my system, tested everything and had me switched over to TMC's system in about 15 mins...great service. So far, i'm a happy customer of TMC. I've talked with others that have been TMC customers for over 10 yrs and they have nothing but praise. When compared to the others out there (ADT, Reliance, Alarm Force), that are charging over $30 a month for basically the same thing less the "system warranty," you are getting a lot from TMC - it's really a no brainer.

    Answer from pro:

    We are happy to be of service and thank you for your positive feedback.

    Reply created 26 Mar 2014
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 12 Nov 2011

    Reinstallation of sensors

    I had a new door installed. Its about $4000. Called in TMC to reinstall the door sensor. Instead of drilling a straight hole, the installer drills a hole going to the bottom of the door. So now the beautiful door has a big chunk missing. Called the service manager (Derek). Let's see what happens.

    Answer from pro:

    After reviewing your case Norbert it is clear that we sent our technician Carl to your home to provide you with a full repair which end result was approved by you. I trust all is in order for you and I can see you have remained a customer. Thank you for your patience and for allowing us to remedy this situation on your behalf. Should you have any questions or would like to discuss your situation further I will be happy to speak with you. Mirella, Sales Manager 1-866-247-4999 Ext. 2235 or mirella@themonitoringcenter.com.

    Reply created 26 Mar 2014
  • Review from Michael Ho Hing
    Rating: 4 out of 5
    Review left on 23 Sep 2011

    Alarm Service

    We have been with the Monitoring Centre for about 10 years. They have given quality service for a very reasonable price. Once, they were not able to reach us in time to call off a false alarm, but it was more our fault as we are not dedicated cell phone users.

    Answer from pro:

    Thank you so much Michael for your patronage, we will do our best to continue to serve you and your loved ones security needs.

    Reply created 26 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Mar 2011

    Alarm system

    We have been with the Monitoring Center for 10 years and are completely satisfied with not only their service but also the price! For the first 5 years, it was $9.99 per month and is now $12.99. We still occasionally trip the alarm and within minutes, Monitoring Center is checking with us to ascertain what the situation is. Our house insurance is significantly lower because of our alarm system.

    Answer from pro:

    Thank you for your positive feedback Liz. We are happy to be of service.

    Reply created 26 Mar 2014
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