Reliance Home Comfort reviews (13630)

We have a 22 year old Carrier a/c unit which wasn't providing any real cooling. Since we had a comprehensive protection plan from Reliance ($16.99/month for furnace and a/c), I called them at 11am, they sent a technician, Rick (0861) who arrived at 1:15 pm. I was told that a/c units generally only last 20 years max, so was invited to get a quote on a new unit if I preferred, rather than look for repairs. Instead I asked him to try to find the problem (want a few more years out of it if possible). So he opened up the plenum, used a sensitive device to search for leaks of the coolant (R22), couldn't find any, then went outside to test for leaks. Within a short time he found a significant leak at a return valve, which he repaired. He continued to check for further leaks, found none, then added two and one half lbs of R22, closed up the plenum, then balanced the system. All in all, it took about 2 1/2 hours, and in the end the air conditioner worked better than it had in 15 years! Technician was a real gentleman, explained everything in detail, was very efficient and clean, knew what he was talking about, and seemed genuinely happy for me and my wife that he could help. Can't get better service than that. For those with older equipment, strongly recommend Reliance Home Comfort protection plan - it's ridiculously inexpensive and they stand by the plan. Contacting them is surprisingly direct, I've never waited, their telephone menu systems are simple.

My water boiler broke about a week ago. After contacting Reliance, they promptly sent over a technician who determined that a specific part needs to be replaced. Since they did not have this part on hand, it had to be ordered and shipped. After 5 days of losing/tracking the package, and no hot water in the meantime, Reliance decided to replace my boiler altogether. Stan Skorka came in to replace the boiler. It took about an hour to remove the old boiler and setup the new one. He was very productive at work, as well as very courteous and respective in my home. I'm extremely satisfied with and appreciative of his service. Overall, although I did have to go a few days without hot water, Reliance Home Comfort did their best to accommodate my problems, replaced my boiler free of charge, as well as compensated me for the inconvenience that I had to endure.

Salesperson (JR) was very aggressive, insisted I complete customer card, I said I would after the work was done, he said "I'm asking you to do it now. jerk. workers had trouble cause sales guys numbers were sloppy and rushed. good crew, poor sales

I want to write a review about agent Darius Chichgur who was helping in getting ac installation at my brand new home. He was very helpful and showed me the oppertunity to have this privilage which i found out is a peace of mind for me. He is very calm and explained me all the details. I only have 2 meetings with him and was convinced to get this deal done. I liked his way of not to be a pushy like other salesmen just to sell there product at any cost. I wish him all the best. Good deal for me.

A request for a service call was made about 2:00 pm and the Advisor, Mohammed, arrive within 2 1/2 hours. The Advisor, Mohammed, was knowledgeable, pleasant and completed the repair in short order - a job well done

I had Barry come out and install our new furnace and ac. They were very considerate and polite. Very punctual! I would definitely recommend them to my friends. Appreciate all their hard work.

John Saliba came to install a mass damper kit for our Carrier A/C unit. Even after the installation, John was able to use his years of experience to troubleshoot the A/C's vibration to virtually no vibration. John was a pleasure to deal with throughout this whole process.

Thanks Wes, you were very helpful and even showed us how to adjust the temperatures of the hot water tank and also to get our furnace replaced. Thank you Reliance! You're a great company!

Great quick and friendly. Always on time straight forward language, going the extra mile to ensure a complete the job. Recommended new ways to ensure better productivity of our appliance.

Matthew Santos provided excellent customer service with follow up. He was very knowledgeable and answered my questions and understood my concerns, issues, and priorities. He was accessible and responded to my calls in a timely manner.