Reliance Home Comfort reviews (13631)

Brandon fixed what I needed, friendly, easy to work with. Would highly recommend his services

Booking was easy. They arrived early than appointment time. Knowledgeable. Service was awesome. Thank you.

They came Wednesday and told us that a part needed to be ordered and it would be over 1000$ but we have maintenance. The part was ordered came directly to our house on Monday. Told them to part was in they came the same day and its all fixed

Dennis came to help me with my heating issues in Red Rock. He showed up before the estimated time of arrival and was very professional. His level of knowledge was outstanding. He was able to diagnose the issue extremely quickly and got everything working in no time. I'd definitely recommend him and Reliance to everyone I know.

Norm #1581 serviced our wall unit and I was exceptionally satisfied with his expertise and work. He went to great lengths to make sure it was working for us. He was pleasant, neat and professionally versed. He really cared to get it working for us. 5 stars!

Don't use home reliance. They billing department is incompetent. I have spent a year sorting through my issues.

He was super helpful, great advice quick and easy. Will definitely call him back again.

Rented boiler from Reliance, when it died on March 11, Reliance techs confirmed it needs replacement. I bought a new one from another company. Reliance picked up the old one, however, withdrew full rental for that month. I called customer service, was told that they can't refund, but will apply $50 credit to my account, towards water heater rental that I have with Reliance. In April, money withdrawn from my account for the full month rental for the boiler. Called customer rep, was told that it did not come through yet, and that my money will be refunded. In May, money withdrawn from my account for full month rental. Called customer solutions this time, was assured that money will be refunded, that email is sent to the manager and to the billing department. Still waiting for my money ,but very nervous about next month, as I suspect the story will repeat itself. I can't stop payment at the bank, as my water heater rental is on the same account. Had some problems with Reliance in the past, however, after many calls and manager's involvement, they came through, above and beyond, and made sure we are satisfied. I feel very helpless at this time, and very bitter that after paying rental for this boiler(which only lasted 10 years), with total of almost double the cost of the very expensive boiler, this big company is still taking advantage of the little person.

The technician called at 7:35 and was here before 8. They came in to check the work area and got started immediately. Both men were courteous and paid great attention to the walls, doors and other furnishings which were near the path to the furnace room. The job was completed in about an hour and area was left clean. I was given all necessary information about use of water and timing for heating. Very good service!

Very professional, knowledgeable, and very competitive pricing. Quick service, without the pressure and rush. Highly recommend.