Reliance Home Comfort reviews (13631)

Discovered my rented hot water tank leaking Tuesday morning. By Wednesday evening, got a new water tank replacement, but also paid to have furnace and AC replaced. The first led to the other two because the need to have exhaust pipes replaced, and the government rebate. As soon as I reported the water tank leak, I got a tech to come in before noon, who soon got a reliance rep to come in once I told him I had booked someone to come in for an assessment that coming weekend. A rep showed up over lunch, and in the next two hours it became a major purchase which would get settled by the end of the next day. Obviously there was incentive by the rep to minimize hassle on my end since I bought the furnace & AC, but I was very impressed in her efficiency in getting installation lined up the next day, minimizing the down time. The installations had its shares of complications, but by early evening Wednesday the installers were gone, and the only things left that needed patching up were two 12"x8" holes in the basement ceiling. I was particularly impressed with: - The installers showed up promptly at 8:15am, did a VERY clean job. No scratches on the wall etc. We had to sweep after they were gone, and that was it. - There was an issue with AC electrical wiring, initially the installers were just going to leave the power unhooked up, but they finally got an electrician in to redo the wiring at no extra charge, and without cutting up my basement ceiling - The sales rep called several times during the day, making sure things are progressing nicely, and made arrangements when it looked like the hot water tank wouldn't get installed on the same day - Everyone involved was professional and nice. Would I do it again? Well, I hope I wouldn't have to buy another furnace and AC again. But I definitely would recommend these guys to friends and family.

I recently had a service call at my home and was thrilled with the service I received. The technician was Ken and he was polite, very professional and fixed the problem with a full explanation. I would recommend this technician to friends and family. Great job!!

We had a service call to our home & as a result the furnace had to be shut down as it was not safe to continue running. Norman Wong, sales rep contacted us the same night to arrange for a meeting to discuss our options to replace equipment. He proved to be extremely helpful & very professional in his presentation. & as a result of this, my husband & I decided to replace furnace & AC. Norman also made a point of visiting the day of installation,( which by the way was only 2 days later) to ensure work was proceeding as discussed. We have already talked to family/friends & neighbors to tell them of the great service we received from Norman. We would also like to comment on our installers,Andy & Rick. They were amazing & we were very pleased with their professionalism & service.

Well ,.I was a customer with RELIANCE for my AIR & FURNANCE ,Insurance Plan ,for a long time . Since my Air Condition brake down , I looked around for quotes to replace the whole System . One day RELIANCE called , and I told them to send a a sales man to get a price on the System,..that's how I meet MATT SANTOS ! Very nice and young guy,respectful,very competent and surprising not a pushy salesman . He assured me that the INSTALLATION will be flawless and professional , and he will make sure I will get the best Installers . That was 100% true . JONATHAN did an amazing job .Thank you again , MATT & JONATHAN . I will recommend this guys to all my friends and family !

Frank Amirrajab did a great job coming into my home on very short notice and diagnosing/ fixing my home air conditioner. Turns out there was nothing wrong with it, but the furnace repair guy from another company mis-wired the connection for my AC unit while repairing my furnace just a month ago. Never again! RELIANCE AND FRANK 100% from now on!!

The technician Jason Mitruk arrived promptly at 1pm. He was very professional and efficient. Great service! This is the first problem we ever had with our water heater in 10 years.

Jason was on time and very polite.He new what he was doing and replaced the water supply pipe and ordered a new valve.It arrived the next day and it was installed quickly. Great service.

Today employee Ryon Wells arrived early to do maintenance on my furnace and A/C unit. He was polite, kept his work area clean, informed me as to the condition of both units and I felt he went the extra mile while performing his job. I've been a customer of Reliance for years and this employee was the best one I've come into contact with so far. Thank you for your professionalism!

Reliance Home Comfort arrived promptly to install my new furnace and air conditioner. Dylan K & Bill Spence were very professional and thorough. I would certainly recommend Reliance. Excellent workmanship.

The motor on our hot water tank was running continuously and we had no hot water. Mohammed Wasay came to our house from Reliance and fixed the problem in about 10 minutes. He was friendly, and professional and got right down to the problem. Within an hour, we had hot water again and were very thankful!