Reliance Home Comfort reviews (13630)

I have a rental water heater from Reliance and it broke down last night. I called Reliance and technician named Mehul #2469 was here within 2 hours. He replaced the control and also did maintenance. He also suggested to enroll in no contract maintenance plan for furnace once my current contract expires in june. Very professional service from tech Mehul and Reliance.

Reliance's contractor sub'd to a sub who sub'd to someone else. Then they accused me of taking their old water heater (?), caused me $500 of inconvenience bills from my tenant, .. and all because THEIR old unit failed and all I I wanted to do was have them replace it. The old gas unit had to be replaced with an electric one they said ... but whoever came in, did not cap the gas, charged my tenant for 'extra work' (while having him help him up the stairs with the old unit) and then Union Gas would not turn the gas back on for the furnace (thankfully, it was summer, but it took 4 months to fix so I was very worried I'd be non-compliant with providing heat for my tenant in Sept!). Reliance claimed 'their' contractor had not removed the unit - I guess their contractor did not want to admit he had sub'd to a sub (who I eventually found, spoke to and who confessed he HAD been there but wasn't supposed to be). Reliance kept sending electric (vs. gas) contractors to fix the problem as their records showed it as an electic unit - they DID NOT LISTEN to me over & over & over again - and my tenant kept charging ME for missing work to let them in). I demanded to be cc'd on emails and watched them send work orders to TORONTO contractors where I'm located (vs. THORNBURY contractors where the unit was located). All the while every time I called - over 4 months (!!) to get this resolved, I had to re-tell my situation to a different person for minimum 20 min. on the phone. Reliance hung up on me at one point when, after my 27th call (yes, 27 calls folks and I still wasn't done!) I was 'irate' and yelling. Honestly, I am the most meak, mild person but I have never felt so trapped and frustrated by a company and I was actually in tears. I have sold the house and advised the new owner to GET OUT of doing business with Reliance, whatever it costs. I advise everyone to run from Reliance. Now.

Absolutely amazing customer service experience with Reliance in regards to having our furnace fixed (happy we have that heating insurance!). Everything from the phone call to the maintenance technician they sent out was awesome.

Just had our water heater serviced by Jonathan Cain. EXCELLENT service! Was fast and professional. Arrived within the appointed time and completed the job without any issues. Job well done.

We had the misfortune of several visits this year from Reliance with furnace issues. They were very clean and tidy and very helpful even though it took a little time to pinpoint the issue. Thank you Ian. I would like to add that we were very grateful we had signed up for the Reliance comfort protection plan, as I'm sure we saved several hundred dollars. Thanks again

I would like to say that the experience exceeded my expectations - the furnace was not working and Frank made recommendations to repair or have a new one installed. We decided to look into a new furnace and Wendy was the sales person recommended. She was very courteous and professional. Explained 3 different types with different options and let us decide which best matched our house.She never tried to push the sale! On the day of install John arrived on time and immediately put mats to cover our floors during the install. John also took the time to explain what he was going to do and ensured we agreed with everything. Wendy showed up with a huge smile and several cups of coffee that made all of us smile! What a great experience from Reliance. We would recommend Wendy to anyone interested in changing their furnace.

Hello, We woke up Friday morning and discovered our water heater was leaking. The service tech, Allen B came over to our home right on time and was quick to resolved our issue. He was very pleasant and courteous - if we have any issues, hopefully he would be the one who is sent to our home. Allen even offered to clean up the existing water on our floor - he went over and above. Thanks, Angelo

Did not have the best experience with the water heater install contractors. A series of events led to a lot of frustration with the process...and when the crew left no hot water pressure. Luckily we had Shae #2506 turn the experience into a positive one. Shae came by after his shift and took his time fixing the problem then thoroughly explaining the operation of the tank and the cause of the problem. Thanks Reliance for sending such a qualified knowledgable technician to save the day!

My rental water heater was leaking from bottom. Mehul came to fix it. He called in advance. He was very polite and knowledgeable. He fixed the leak in no time. He also looked at my furnace and advised to replace it since it is 12 years old. I will be moving to new house in few months and will definitely get air conditioning from reliance. Excellent service.

The controller of my boiler was not working, I called reliances and within three hours, technician Mr Gurmeet was here. His services was excellent and he just replaced the defective parts in 10 minutes and my boiler is working perfectly.