Reliance Home Comfort reviews (13631)

My furnace broke down on Jan 21, 2014. The furnace was running but was only forcing cool air through the vents. I called Reliance for service around 6pm but service could not be provided until the following day. Service was arranged for 1-5pm on January 22, 2014. Adam Walker (#6707) called prior to arriving and came at 2:30pm. He was punctual, polite and very helpful while he was here. He even offered to check the outside vent for me (since I am physically disabled), to ensure that it was not blocked. I appreciated this extra courtesy very much. Adam was able to identify the problems (sensory needed cleaning & part came loose on control board) and fix them efficiently, so that the furnace is now working properly. I did not have to pay as I had a "Comfort Protection Plan" but did have to sign that the work had been done. I was pleased with Adam's work, his respect for my property, and his positive attitude.

I recently had to replace my water tank which is a scary thing for a single mom who really knows nothing about home repair.....I was fortunate to have a really kind and caring home comfort advisor come and ease my fears about the possibility of spending thousands of dollars on a new furnace air and water tank.....helping me decide what was best for my situation and also being there in a time of need when my daughters and I went 5 days without hot water.....Jason Rowe was there to hear my concerns and to help out getting my water tank in finally......I am thankful to have received such valuable help in such a stressful time.....I am very happy with Reliance Home Comfort and also with the kindness and generosity of Jason Rowe.....I am one happy Mom now

no hot water was had...called Reliance and serviceman was dispatched promptly, and service was completed as promised. I find Gurmeet to be respectful and professional..in his work.He fixed the problem in no time..He checked for Gas and water leak to my satisfaction...all in all a job well done..

I noticed that my water was cold. I called reliance and they came within 2 hours. Mr.Wesley explained how my water tank worksand fix my issue. Thank you reliance for your fast response

I would just like to commend Daniel & Kory from Reliance Home Comfort for their excellent customer service today. They were both very professional. They went over the operation & maintenance of my new air exchanger. Thanks Daniel & Cory for a job well done.

Called in for a furnace repair and the service guy showed up within the hour! That was in itself great, and he quickly diagnosted the problem and within 15 minutes, the furnace was runing again. A big thank you to Adam Walker for his attention to a time sensative situation. If all service people were as personable as Adam, there would be more happy customers.

Last night we found ourselves without heat in our home. Called Reliance who contacted the contractor in our area. Our contractor Lucas was in Gravenhurst (about 30 minutes from Orillia). Despite the extreme cold and late hour Lucas arrived and did a wonderful job repairing our furnace and giving us heat again. He could have waited until the following morning to respond but came through for us when we really needed it. A true professional! Thanks to Lucas and Reliance for helping us when we needed it the most!

Hello: I would like to say that I am very pleased with the service I had received on Jan.20.2014. The service was done by "Keith"...5243... I am also very please of the professional manner of the way he handled my hearing impairment. He was very understanding and communicated at my level... It was a pleasure having him in my home... He also answered my questions fully... He taught me a thing or two about taking care of the furnace properly... "Keith" - thank you... Ron...

I would like to commend Giancarlo from Reliance Home Comfort Service for his excellent customer service today. He is knowledgeable, courteous, skillful and client focus. He answered my questions during the repair work and was to fix the leaky water heater in a short amount of time. I felt a peace of mind after the repair because he did an excellent work in making sure the water heater is in good running condition. Thank you, Giancarlo. Keep up the good work and continue to make many more customers happy!!!

My old tank was showing its age, so I called up Reliance and they sent Jason Mitruk out with a new tank. Installation went very smoothly. He was very professional, knew his job, explained the new equipment, and had the install done quickly. After discussing with him, I even signed up with Reliance's Heating/AC protection plan. Thanks Jason for a job well done.