Reliance Home Comfort reviews (13630)

We rent our water heater from Reliance, and the old unit had sprung a leak. We called Reliance a couple of days ago and they sent Andrew ID: 2407 for initial investigation. During the investigation, it was found that the unit was rusting on the inside and Andrew had recommended the unit be replaced. The unit arrived today and Andrew was the tech who ended up with our service ticket again. Andrew along with the assistance of his co-worker Wes ID:2491 drained and removed the old unit and later replaced with a new 50gal Rheem. Still too early to comment on the new unit, but I would like to Thank Andrew ID: 2407 for the initial assessment of issue, and later resolution of issue with the assistance of Wes ID: 2491.

Thanks so much to PHIL LATOUR employee number 7546. His service was excellent. Very friendly, placed covers over his shoes. Took the time to talk about how we can better maintain our service, and did a wonderful job cleaning the furnace to make it run better. He was such a big help to us.

I had a gas leak from the water heater in the morning. The serviceman Wes (#2491) came at around 2p.m.. After the assessment, Wes decided to replace a new one for us immediately. The service was efficient and in good quality. Truly appreciate it!

I inquired online about an in home consultation and was given an appointment very quickly. When the adviser came out he was knowlegable and professional. He advised us of our choices and his recomendations. When we decided an appointment was made for 2 days later. We were very impressed with the quality and efficiency of everyone involved. Great job Reliance

The plastic drain valve on our rented Reliance water heater snapped off causing water to flood our utility room in the basement. We had to cut-off the water which left us without hot water for the remainder of the night and unable to give the kids baths. Fortunately, a Reliance Service Tech was in the neighborhood. I flagged him down and he immediately scheduled a service call. Angelo (ID# 1806) went above and beyond to service our unit and get the hot water running again in our house. Can't thank Angelo and the service team at Reliance enough !!!!!

As a rental customer I feel completely ripped off and dissatisfied with Reliance. I rented a Quietside Tankless water heater from your company, it has broken down twice in 2 years and I've lost hot water as a result. I called Reliance, had a service technician from Encore come out and tell me that it would need to be replaced due to a faulty water sensor. He could not order a new part because the unit is now discontinued so I was told I had to replace the entire unit. I was told it would cost over $1000 to replace because of the home infrastructure and the fact that I had 25ft of ABS piping running through my garage. It was replaced with a Rinnai over 2 weeks later, they changed 5ft of the piping and still charged the same amount. About a week later, I had to get another repair tech to come by because it was improperly installed and the new unit was leaking everywhere. What are the benefits of being a rental customer again? When this new Rinnai system breaks down in another 2 years and I find out the unit is discontinued, will I have to go through this process again? As a renter, all of these charges should be covered. Why are you penalizing your customers for renting bad products you chose to represent, and why do you give your customers the false sense of "comfort" that our equipment will be repaired if it breaks?

I was having a problem with my hot water heater I call reliance last wk too the guy came but couldn't be able to fix any thing and ask me to wait 1 wk as he increased the temperature of heater . Sunday I call again I call reliance this tech. Is knowledge able and really wk hard I was really happy with his service his name is SALEEM 2467 thanks SALEEM Malik from us giving excellent customer satisfaction .

Great service!!!....had no hot water yesterday morning. I made a call, I have a service contract, and a Technician with a name tag Saleem was here within four hours! He cleaned up the ignition assembly and replaced some part! and we got hot water next hour. Great job. Thanks .

I called Reliance for a service call as the fan on my furnace was running continuously and couldn't be turned off. Mike (#0337) came out within an hour - fixed the wiring for me, set up my thermostat, was very helpful and pleasant - all covered under my Protection Plan. Great service! Thank you

Steve Danchak was the serviceman who came to the house. He was knowledgeable and very polite. His explanations were clear and concise.He had the heater working well upon completion. I appreciated him taking the CO2 reading before he left. He was on time!!! Thanks!!!