Reliance Home Comfort

Rating: 4.5 out of 5

Reliance Home Comfort reviews (13631)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Nov 2019

    Hot Water Heater

    Matt came by promptly. He was very friendly and knowledgeable. He did a thorough inspection of the water heater, not just what the service call required. He checked the pvc pipe and realized that needed replacement as well and booked an appointment for me on the spot. He also checked the furnace filter and noticed it needed replacement. Excellent customer service. I have peace of mind knowing that Reliance has well trained technicians.

    Answer from pro:

    This is so great to hear, thank you for your wonderful review. ~Haley

    Reply created 27 Nov 2019
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 24 Nov 2019

    Service

    Permanent solution requires a replacement of parts. Parts have been order and to be fixed after their delivery. In the interim, a workaround for providing hot water was provided. Thank you very much.

    Answer from pro:

    Thank you for your great review. ~Haley

    Reply created 27 Nov 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2019

    Furnace Fixed

    It took a few times to diagnose the limit switches and the capacitor. Once changed the furnace was working as usual. Both Ringo and Steven Oh were helpful and explained what they were doing

    Answer from pro:

    We appreciate your review and feedback. ~Haley

    Reply created 27 Nov 2019
  • Review from Marcin Jankielewicz
    Rating: 5 out of 5
    Review left on 22 Nov 2019

    Profession, reliable Reliance employee I'd recommend

    Keith came to my place 2nd time already and even though I wish I didn't have to call for help he's the one I would like to come if help is needed. He's very professional and curious. Reliance has got an amazing employee and a great technician. He arrived within the agreed timeslot slot and determined the cause and fixed quickly.

    Answer from pro:

    Thank you so much for your great review. ~Haley

    Reply created 27 Nov 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Nov 2019

    Furnace Repair

    My furnace broke and I was given a prompt time to have a technician come out. The technician Fadi fixed my furnace quickly and I was happy with the service provided. I would highly recommend Reliance.

    Answer from pro:

    Thank you so much for your review. ~Haley

    Reply created 27 Nov 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Nov 2019

    Furnace issues

    Very professional service and customer service by both techs were top notch .. Best 20 bucks a month ever spent on insurance for being safe in any season .. thank you to techs Ron and Alexander both very. Knowledgeable techs and highly recommend either coming to our home for service repairs .

    Answer from pro:

    Thank you for your wonderful review! ~Haley

    Reply created 27 Nov 2019
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 22 Nov 2019

    Service

    The service was efficient and courteous. The tech showed up on time and explained what the issues were and also showed me how best to deal with any ongoing concerns

    Answer from pro:

    This is so great to hear, thank you for your review. ~Haley

    Reply created 27 Nov 2019
  • Review from Customer of Reliance Home Comfort
    Rating: 4 out of 5
    Review left on 22 Nov 2019

    Furnace and AC

    Covered under Reliance Maintenance plan. Tech Bill RNK3744 did a great job and was pleasant. Took the time to check our AC and made some repairs. Very happy that our plan covered everything

    Answer from pro:

    Thank you for your great review. ~Haley

    Reply created 27 Nov 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Nov 2019

    Provided excellent service

    Lewis came to our house to fix the fireplace and some other minor stuff. Everything is up and working within 10 minutes!! Really showed his professionalism and great customer service. Thank you so much.

    Answer from pro:

    Thank you for your excellent review and for taking the time to share your experience. We appreciate your support. - Gemma

    Reply created 26 Nov 2019
  • Review from Customer of Reliance Home Comfort
    Rating: 0 out of 5
    Review left on 21 Nov 2019

    Water heater return

    The company gouges customers who discontinue their service: $150 termination fee (after 10 years of renting the water heater, so they have already recouped their installation costs), and they charge an additional $100 for the priviledge of the customer delivering their own equipment to them, in Burlington, and only during the working hours. If you go with this company, plan to be with them forever.

    Answer from pro:

    I am sorry to hear about your experience. If you require assistance please email me at gwillson@reliancecomfort.com and I will certainly look into this for you. - Gemma

    Reply created 26 Nov 2019
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