Reliance Home Comfort

Rating: 4.5 out of 5

Reliance Home Comfort reviews (13631)

  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 14 Jun 2023

    Heat pump

    Great service the installers were very friendly and helpful. They couldnt have done a better job. They were on time and very clean and respectful. The salesman was very quick to respond to questions and very helpful.

    Answer from pro:

    We are thrilled that you had such a great experience with us and thank you for the kind review.

    Reply created 16 Jun 2023
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 14 Jun 2023

    Water softener issue fixed

    Two guys came to fix my water softener system, while they were here they also checked my reverse osmosis system! Very nice and very professional men and they fixed it in no time!

    Answer from pro:

    Thank you for the kind review. We're glad that we were able to resolve your issue with the water softener in such a professional manner. Thank you for choosing Reliance!

    Reply created 16 Jun 2023
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 14 Jun 2023

    Pipe repair

    Old pipe in Laundry Room was leaking. Pipe and fawcett replaced in short order. No cost due to having Reliance Insurance. Reliance Plumber was polite and professional at all times.

    Answer from pro:

    Thank you for the kind review and for choosing Reliance!

    Reply created 16 Jun 2023
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 12 Jun 2023

    A/C Repair

    The technician fixed my A/C that sometimes wasn't working by installing a new component. He was professional and friendly.

    Answer from pro:

    We are glad that your Air Conditioner is repaired and that we provided a professional and friendly experience! Thank you for choosing Reliance!

    Reply created 16 Jun 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jun 2023

    Bathroom drain cleaned

    Jordan did a v professional job and completed task neatly and thoroughly. He is an asset to Reliance
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 11 Jun 2023

    Hot water tank

    Jeff did a great job, very professional and efficient. Unfortunately for me it took 50 hrs to get a leak repaired..Not Impressed. But we get charged for waiting on a rental, time to replace with an owned tank.

    Answer from pro:

    We apologize for the delays in repairing your tank. We are glad that Jeff did a great job.

    Reply created 16 Jun 2023
  • Review from Zach Thorne
    Rating: 5 out of 5
    Review left on 11 Jun 2023

    Repair hot water tank

    Incredible fast and great quality service by an extremely professional worker I was very happy with everything done

    Answer from pro:

    Thank you for the great review! We are so happy to have met your expectations! Thank you for choosing Reliance!

    Reply created 16 Jun 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Jun 2023

    AC FIX

    I am absolutely blown away with the amazing service received! I had a set of ACs that were never turned on. This year I tried to turn them on and they would not function. Rick from Reliance came and addressed the various issues with both of the units. Along the way he explained the steps needed to be taken to figure out what and where the problem may be. I have definitely learned a lot. Rick was extremely diligent, between hooking up all the cables, checking all various metrics with his tools that the temperatures, pressures, and everything is working as it should. Best experience ever. Rick you are awesome!

    Answer from pro:

    We are thrilled that we provided you with such a great experience! Thank you for the great review and for choosing Reliance!

    Reply created 16 Jun 2023
  • Review from Customer of Reliance Home Comfort
    Rating: 0 out of 5
    Review left on 9 Jun 2023

    Reliance Frustration

    I purchased an air conditioner from Reliance in 2020. In the third summer, I went to turn it on and it wasn't working. I called Reliance for a repair and 6 technicians later it isn't fixed. I've had them cancel a few appts and they have tons of excuses. They keep blocking 5 hour slots for each appt. I've had them give excuses like they come without the right equipment or they can't do the work because it's raining or they don't have enough time so cancel one appt and set up a new one. We just had 30degree weather and I had to wait in my scorching hot house for them to no avail. Most recently, they were supposed to call me back and as expected no call came. The A/c is under warranty, so I have no choice but to keep contacting them. I have escalated but nothing matters. I am so frustrated.

    Answer from pro:

    We are so sorry for the frustration that you have experienced. Please reach out to us as we would like the opportunity to make this right.

    Reply created 16 Jun 2023
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 9 Jun 2023

    Inspection of hot water tank

    I required an inspection of my rented hot water tank, after having had a flooded basement. The technician from Reliance was friendly, efficient and very informative. The only negative comment is that the earliest date available for the service call was approximately six weeks out.

    Answer from pro:

    Thank you for the positive review, we do appreciate your business. We do apologize about the service delays.

    Reply created 13 Jun 2023
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