I had a new chimney installed by a mason on June 9th of 2017. Since having my heat on, my entire house became extremely humid and all windows are sweating. There is black mold on the sills , wall and baseboards laundry room where the furnace is. This is on the main floor.
The chimney that is covered in plaster, began to blister under the paint. I called the mason to explain that something was wrong. He came the next day, January 16, 2017 and checked the chimney area indoors. He said the problem was not with the chimney, but that I needed a new window (beside the chimney) as it was the problem and that the black
was dirt, not mold.. Thank goodness I had an annual visit scheduled for a furnace inspection, as it turned out the chimney was blocked and carbon monoxide was returning into my house and I was getting poisoned. Thanks to the tech, Grant W who turned off the gas to the furnace and hot water tank and called George Waye to visit with me about getting new appliances and having my heat restored. I will discuss how Grant went above and beyond, on another site. George was very patient and explained everything about the newer furnaces , a/c's and hot water tanks and how they work, which is what I wanted to know. He is also a very personable gentleman and we formed a good relationship.
George did not pressure me at any time but he did advise me on what he believed was best for me after discussing what I was looking for and what I needed. I think he's a wonderful sales person, with much knowledge, patience and kindness which makes a person feel that he is treating you as he would a family member. I am impressed with both George and Grant W and would highly recommend Reliance to my friends and anyone I know!
As I am not allowed to write another review, I want to say that Grant W, the tech who came to do the annual inspection, was the one who diagnosed the problem with the blocked chimney and resulting CO leaks. He explained everything to me and let me see the CO readings before shutting them down. He called Adam Wells at TSSA and sent him a photo of my receipt for the chimney and liner. He had me call and rent a new hot water tank and advised me to get an electrical outlet nearby. He also called George Waye to come to advise me on a new furnace and a/c as my chimney is useless and a thing of the past. He also called and spoke to my brother to explain the situation and have him pick up some good heaters to do until my new furnace comes. I am 70 in march and live alone and do not drive, so having him go above and beyond what his job entails, left me impressed with his kindness. He made sure I was comfortable in the knowledge that something was being done and he explained everything and presented me with my options.
Both Grant W. and George Waye are employees that Reliance Home Comfort can be proud of!
