Reliance Home Comfort reviews (13631)

Called Reliance early July to get someone to come look at my AC/Furnace because I used two people that I found with high reviews on yellow pages and I don't think they sufficiently dealt with the water that is pooling under my furnace when the AC is on. This is one of the worst decisions I've ever made. The person on the phone told me that if I had a protection plan that this call would have been covered. Since my unit is working, I agreed to open an account. The only condition was that I had to wait 21 days for the account to be active. I was told that I would receive a welcome package in the mail. Fast forward. Two weeks later, no package had arrived so I called them up and to my dismay, nothing was setup. I was upset as I had already waited for almost three weeks at this point. To make things right, I was promised that they would do an override to make the account active by the date it should have been active - August 11. I even got a confirmation number. I called last Saturday August 12 to request service and guess what - I was told that I need to wait three weeks - the override was not applied. At this point, I made the decision to cancel the account because after two strikes it's quite clear that they are completely dysfunctional and incompetent. It gets worse. I said to the person - "Just send a technician and I'll pay out of pocket". I asked how much it would cost and I was told $99+tax. I asked again about three times and got the same answer - $99 - I'm sure this call is recorded. The tech (Malik) showed up and looked at my unit and recommended that I replace my furnace and AC. He wrote me a bill and guess what? There was a labour charge for $102. But they were generous to give me a discount of $20.80. My total bill came to $211.53 ($211.54 posted to my credit card). The tech said he could not leave and he could not adjust the invoice because that is what the system is instructing him to do. I make excellent decisions 99.9% of the times. This is in the 0.1%. I agreed to pay as it was Saturday and I had a lot of activities going on. I didn't want to get on the phone and call and I didn't want this guy stuck at my home. I figured I would call on Monday to resolve the issue and get a refund. I just called them - for some reason, I always seem to get service agents from the Philippine location. They are never able to help. Two strikes on the account setup failure. When I explained my issue to them today - they said that the resolution office was experiencing high call volumes so they will have to call me back. Now - from what I've experienced so far, what are the odds that they will call me back - nil! I will get my money back but it will be painful for sure and I should suffer because I made a stupid decision. This is one of the rare moments when I don’t follow this quote: “When someone shows you who they are, believe them the first time”. I am writing this review to spare another potential customers grief. My advice - stay away. My advice to reliance, get your act together and get rid of your satellite office - it's a waste of time.

An overall outstanding experience for $63.27/month including taxes with option to buy. From the initial contact from Chris N. who provided the estimate to the installers Mike G. and Taylor S., I was treated like a customer should. Everyone arrived on time, were professional and polite, dressed appropriately, cleaned up their mess and most importantly did not come across as a bunch of yahoos blasting loud music heard across the neighbourhood, nor did they yell at each other while discussing their dating life. Yes, seriously. The installed work was demonstrated and the smart thermostat was explained in detail. You will pay more for a Reliance install, but I believe it is worth it considering ongoing maintenance and worry-free support for years to come. Reliance Home Comfort is a class act all the way.

to whom it may concern, On aug 14 i had a service man come to my house to check and fix my water heater that i rent from your company. It is because of individuals like the one who came to my house that your company does well. The service man who came to my house was Wesley Lloyd. He is an outstanding person and such an excellent worker that i felt that he made everything go easy.I had questions he answered them.I didnt know certain things he explained everything.I wasnt sure on some issues he cleared everything up and made everything work out.In my belief its because of employees like Wesley that your company thrives and continues to be because without people like Wesley I would not have been comfortable with him doing the work that needed to be done.Wesley even went on to explain to me your protection plans and the benefits of it as well.Most people wouldnt do that but he did.Thank you for sending Wesley to my house because knowing that you have someone in your company like that who cares about the customer really means a lot to me.Also in future if possible the next time I have an issue i only want Wesley to come by because HE is the technician that not only do I want but my wife as well because she was also very comfortable with him as well.continue with all the good work and keeping the customer happy!!Cheers!! Sincerely Amedeo Rudic

Phil (#4176) and Brian came out his morning to fix my plumbing problems. Phil called ahead to let me know his arrival time when they arrived they introduced themselves . They quickly and efficiently located and fixed the problem. The work site was left clean and i appreciated that they wore boot covers over their shoes. Very happy with my service call today!

We needed a new water softener as our existing one was extremely old and leaking. Todd James came over and installed a brand new one in under an hour and even threw out our old one for us. Todd was very personable, professional, and great with our young dog. Would definitely recommend Todd and Reliance to anyone who needs assistance with their home comfort equipment.

After my old furnace had been condemned Mike Goosney and Taylor Skinner installed my new furnace and did an excellent job, completely professional in all ways. Thanks guys for a job well done!

Gabe was very friendly and informative. He took the time to explain what was wrong with my water heater. He called back quickly and was able to fix the problem same day.

My AC drain line was plugged. Reliance sent out a contractor within an hour. The contractor cleaned out the line and put my AC back in service. The contractor was very helpful, professional, and was efficient. He also offered me some heating and cooking tips for my home. I appreciate the service he provided and wouldn't hesitate to recommend reliance to anyone.

Trevor Newton was my sales guy.great job.the install went very well and I was very happy with how it was installed and cleaned up. I would definitely recommend reliance for all your heating and cooling needs

Lewis 110056 was fast and efficient and very polite .quick to get us some hot water.thank you..called last night and one of the first on the list today.was very neat and tidy doing his work and informed us of promotions.