Reliance Home Comfort reviews (13630)

Worker (Matt) was prompt and professional. Diagnosed and repaired hot water heater. The work area was cleaned up and brought to it's original state. I would recommend him to other clients.

Michelle came the very next business day after we booked the appointment. She was informative and friendly and took the necessary measurements. We appreciated her recommendations about our furnace, a/c and water heater. She was able to come earlier than scheduled, which was helpful.

I woke up Monday morning and I heard what sounded like water running. I went to the basement and saw water everywhere! The tank died! I called Reliance, it was about 7:00 am and I told them my problem. The person first told me that the department that takes care of new tanks opens at 8:00 am. But she spoke with her supervisor to put in the order. I was told that a technician would arrive between 10:00 am and 2:0 pm. My wife stayed home from work waiting for the service. They never showed. My wife called about 4:00 pm and was told that someone came around noon but no one was home. Impossible as my wife never left the house. They then put a new service order for a tech between 4 and 8:00 pm. A technician arrived around 5:30 but didn't bring a tank. I called Reliance again and they said that a tech needed to see the tank before they could replace it. I told them that in my file, a Reliance technician gave the ok last October! They said that a new look was necessary since 6 months had passed. So I asked the person on the line, if it was suggested to replace this tank was given LAST October since it was 14 years old and was showing signs of ageing how can the tank be in BETTER shape than it was 6 months ago? Company line is that a tech needed to see it again. Luckily, the new tech that came without the tank also agreed with the tech from 6 months ago that a replacement was necessary. So a new work order was placed for this morning between 7:00 and 11:00 am. The tech arrived and had some questions about the tank size as I was now advised to get the bigger tank. I had no issues as this tech was polite, understood the situation and was making sure to get everything correct. Unfortunately, he didn't have the tank! But, he did all the pre-work so that all he needed to do was get a replacement. He did this and took care of the job in about 2 hours which I thought was very reasonable. I give this technician a great review as he did his job well, clean and gave me some tips. Thank you Danny. Here's the kicker. The tank isn't even new. It's refurbished. Reliance no longer gives new tanks. Yet I still pay the same amount. Actually, a couple bucks more because it's a larger tank. So there you go. Thumbs up to the technicians at Reliance, but thumbs down to Reliance for wasting a day of work form my wife. Saying that someone came to my home when they plainly had not. Sending a worker without a tank to complete the job in a timely manner. Finally, for giving refurbished tanks! This tank will not last as long as the last one I had. So we'll see how we go forward with Reliance.

fast,pleasant and affordable I am a man of a few words I just wanted to compliment the technician John Savage for a good job I think you got the message Demanding 30 words is ridiculous

From one retired picky tradesman to the job professionally and well done by Mike # 2854. Thank you for the water tank replacement. You are courteous and without a doubt A1 Plumber/ Pipefitter.

We signed up for the Reliance Protection Plan, and then almost immediately a string of plumbing problems that required service. The most recent was this evening. The service from Ross T (#4346) was exemplary. He was professional, courteous, cleaned up after he was done. A fine representative for Reliance.

I am 120% more than satifisied wit the extraordinary job that Pat B, plumbing technician, did with my kitchen faucet. Reliance is truly a client centered service and their employees are simply phenomenal. Thank you so much for your hard work and dedication!

Called Reliance for a tankless water heater. Dealt with Alex B. He was very courteous, professional and knowledgeable. He also recommended a water softener and pulse humidifier to help improve the comfort of the home. He was really helpful and friendly. Thanks Reliance! -Peter

Our furnace died in the middle of the night. The next day we called two companies for service, neither of which took our call or responded. We have had terrible experiences in the past with heating service providers including the insistence that we need a new furnace when in fact all we needed was a new part. We decided to call Reliance since they had good reviews on Homestars. We immediately got a response and commitment to have someone at our house the same day. Matthew Zawislak was our Service Technician. He was professional and zeroed in on the problem almost immediately. He located the required replacement part and drove to the dealer to pick it up. He later discovered that the new part was defective and called around until he found one in another town. He patiently drove to the new dealer and returned quickly. Our furnace was fixed within an hour. Thanks Matthew, for literally going the extra mile for us and for patiently answering our questions.

Adam #120 came in very a professional manner and ready to work. Very nice and helpful, thank you for your services and i would recommend reliance to others i know.