My 20 year old furnace died on Saturday morning leaving the house at 55F inside and 30C below outside. The Reliance repair guy showed up promptly and diagnosed the problem and got the furnace running. He was well spoken and unhurried, and my thanks to him. But the furnace was on its last legs.
The sales rep Ryan came as soon as possible and talked over the wide range of options and the various rebates applicable, and we were soon able to select a suitable replacement thanks to his knowledge and clarity of explanation. Instantly we had the furnace ordered, and dates booked for the eco-test and the install. Both the test and install when very smoothly, on time and on-target with no surprises.